Exam 14: Troubleshooting and Support

Match each item with a statement below. a.bare metal restore backup b.change management c.daily backup d.incremental backup e.escalation f.hot site g.maintenance window h.TDR i.tone generator j.rollback plan -a step in the troubleshooting process in which the technician must call in more experienced technicians

Match each item with a statement below. a.bare metal restore backup b.change management c.daily backup d.incremental backup e.escalation f.hot site g.maintenance window h.TDR i.tone generator j.rollback plan -a time set aside for schedule updates, upgrades, and other network maintenance procedures

What does the nslookup utility do?

With a ___________ site, you just need to load the most current data from backup and you're ready to go.

What is the step-by-step with the OSI model method of troubleshooting? What is necessary before you can use this approach?

To eliminate the potential problems caused by power fluctuations, especially on servers, you can install an _________________ power supply.

You are currently troubleshooting a network issue with your ISP's customer support agent. The agent requests that you open a command prompt and type ping 127.0.0.1. What does this accomplish?

You have several network devices that support SNMP and RMON. What type of network troubleshooting tool should you use to take advantage of those capabilities?

What are some measures you can take to resolve performance problems caused by new users or new applications being added to the network?

Which statistic is most likely to be included in a network baseline report?