Exam 14: Troubleshooting and Support

The trial-and-error method should NOT be used under which of the following situations?

You have just connected a brand new workstation to your local network. As per company policy, you have used a static IP configuration. However, all attempts to reach the Internet from the workstation fail. You have verified that you can communicate with servers and other workstations on the local network, and that you are the only one having an issue reaching the Internet. What is most likely the issue?

Almost immediately after a server migration project, employees are complaining that they can't reach the Internet. You sit down at a machine and try to ping a well-known website using the host name, which fails. You then try to ping a known public IP address, which succeeds. What is most likely the problem?

Match each item with a statement below. a.bare metal restore backup b.change management c.daily backup d.incremental backup e.escalation f.hot site g.maintenance window h.TDR i.tone generator j.rollback plan -measures the total cable length

Match each item with a statement below. a.bare metal restore backup b.change management c.daily backup d.incremental backup e.escalation f.hot site g.maintenance window h.TDR i.tone generator j.rollback plan -a business continuity option in which a physical location has all the infrastructure in place and configured, and data is synchronized and up to date

Match each item with a statement below. a.bare metal restore backup b.change management c.daily backup d.incremental backup e.escalation f.hot site g.maintenance window h.TDR i.tone generator j.rollback plan -does mark files as backed up

If you can't ping the default _______________, you won't be able to send packets outside your local LAN.

Which command will display the configured IP address, default gateway, and DNS servers for a Windows workstation?

You recently completed a network overhaul over the weekend. Everything seems to be functioning properly until you receive a swarm of help desk support requests, all originating from one specific floor in your building. After a few minutes on the phone with those affected, you determine that no one has indicator lights active on their NICs. What is the most likely problem?

What does the ping message "Destination host unreachable" message mean?

Which of the following is NOT typically a question that needs to be answered to determine the cause of poor performance on a network?

You receive a phone call from a co-worker telling you that "the network is down." Just as you are about to look into the issue, you receive several more phone calls from other co-workers. Using the problem-solving process, what must be done first to effectively troubleshoot the issue?

How can you best troubleshoot cabling-related problems? At what layer do cabling problems occur?

Failing to document your network makes you indispensable.

Which of the following is true about a hot site?

Protocol analyzers can help solve problems from the Data Link layer up to the Application layer.

In the problem-solving process, you should always devise a solution to the problem you are facing prior to determining the scope of the problem.

Your current backup schedule involves differential backups of all data Monday through Saturday, with a full backup on Sunday. Last Saturday, one of your storage drives failed prior to running the daily backup. What must be done to recover the data on the failed drive?

Describe what tracert does and how it can be used to troubleshoot.

When devising a solution, you should consider what kind of undesirable results the proposed solution might have. What can you create to reverse your changes if the proposed solution does not succeed?