Question 1

Process analysis is written in objective third person because

Accepted Answer

A) processes always involve people. 
B) process analysis emphasizes the process itself, not a reader's role in generating that process. 
C) the third person is easier to phrase than the first person. 
D) first-person phrasing would make the instructions read like a story. 
A) processes always involve people. 
B) process analysis emphasizes the process itself, not a reader's role in generating that process. 
C) the third person is easier to phrase than the first person. 
D) first-person phrasing would make the instructions read like a story. B

Question 2

Any visual in a set of instructions should be placed

Accepted Answer

A) in a box that has heavy margin lines. 
B) in an appendix, so as not to interrupt the steps. 
C) right beside or right after the step that the visual illustrates. 
D) any one of a, b, and 
A) in a box that has heavy margin lines. 
B) in an appendix, so as not to interrupt the steps. 
C) right beside or right after the step that the visual illustrates. 
D) any one of a, b, and C

Question 3

Most processes depend on

Accepted Answer

A) defined specifications and requirements for the process. 
B) the physical or environmental conditions that cause and confine them. 
C) defined outcomes for the process. 
D) constraints imposed by time and space. 
A) defined specifications and requirements for the process. 
B) the physical or environmental conditions that cause and confine them. 
C) defined outcomes for the process. 
D) constraints imposed by time and space. B

Question 4

Procedures differ from instructions in that the reader of the procedure

Accepted Answer

A) already knows how to perform the tasks outlined in the procedure. 
B) needs detailed performance instructions. 
C) knows the order in which to complete tasks, or how to coordinate with other members of a work team. 
D) works as a member of a task-oriented team. 
A) already knows how to perform the tasks outlined in the procedure. 
B) needs detailed performance instructions. 
C) knows the order in which to complete tasks, or how to coordinate with other members of a work team. 
D) works as a member of a task-oriented team.

Question 5

Instructional designer Laurie Izgerean says that video is the preferred online training medium because video

Accepted Answer

A) provides the best medium for entertainment. 
B) allows for interaction with the audience. 
C) doesn't have to explain training points. 
D) has the best potential for reaching a busy, diverse audience from different backgrounds. 
A) provides the best medium for entertainment. 
B) allows for interaction with the audience. 
C) doesn't have to explain training points. 
D) has the best potential for reaching a busy, diverse audience from different backgrounds.

Question 6

Many tutorials use

Accepted Answer

A) a stream-of-consciousness narrative pattern. 
B) a question-answer structure. 
C) a sequential breakdown. 
D) a cluster diagram to show how the stages relate to one another. 
A) a stream-of-consciousness narrative pattern. 
B) a question-answer structure. 
C) a sequential breakdown. 
D) a cluster diagram to show how the stages relate to one another.

Question 7

Readers injured because of incomplete, misleading, or inaccurate instructions

Accepted Answer

A) are themselves responsible for the safe use and operation of products, whether they read instructions or not. 
B) are responsible for rewriting the instructions. 
C) can sue the writer of those instructions. 
D) can not sue the writer of those instructions. 
A) are themselves responsible for the safe use and operation of products, whether they read instructions or not. 
B) are responsible for rewriting the instructions. 
C) can sue the writer of those instructions. 
D) can not sue the writer of those instructions.

Question 8

Instructions should be formatted

Accepted Answer

A) entirely in paragraphs. 
B) entirely in numbered point form. 
C) in a series of boxes. 
D) in a combination of paragraphs and numbered points. 
A) entirely in paragraphs. 
B) entirely in numbered point form. 
C) in a series of boxes. 
D) in a combination of paragraphs and numbered points.

Question 9

Which of the following phrases is an example of affirmative phrasing?

Accepted Answer

A) Confirm that your computer is not vulnerable to spyware intrusions. 
B) Check that your computer is not bogged down by too much software. 
C) Protect your computer from spyware intrusions. 
D) Investigate the possibility that your computer is not protected by anti-spyware software. 
A) Confirm that your computer is not vulnerable to spyware intrusions. 
B) Check that your computer is not bogged down by too much software. 
C) Protect your computer from spyware intrusions. 
D) Investigate the possibility that your computer is not protected by anti-spyware software.

Question 10

The writer of a process analysis first needs to divide the process into its parts or principles, because

Accepted Answer

A) most processes contain random stages. 
B) readers of process analysis want to know how and why the process occurs. 
C) a process cannot be explained in its entirety, only in stages. 
D) the writer needs to determine the level of detail to include. 
A) most processes contain random stages. 
B) readers of process analysis want to know how and why the process occurs. 
C) a process cannot be explained in its entirety, only in stages. 
D) the writer needs to determine the level of detail to include.

Question 11

Process description emphasizes

Accepted Answer

A) how to make a process occur in a particular fashion. 
B) the process itself, not the reader's role in making the process happen. 
C) the general principles of a related series of actions, not the detailed aspects of the process. 
D) the mechanism or environment in which the process happens. 
A) how to make a process occur in a particular fashion. 
B) the process itself, not the reader's role in making the process happen. 
C) the general principles of a related series of actions, not the detailed aspects of the process. 
D) the mechanism or environment in which the process happens.

Question 12

In a set of instructions

Accepted Answer

A) there's no need to use conventional paragraphs. 
B) paragraphs should be used to present detailed instructions and cautions. 
C) paragraphs are useful if they exceed 60 words. 
D) paragraphs are useful for providing introductory material and explanations. 
A) there's no need to use conventional paragraphs. 
B) paragraphs should be used to present detailed instructions and cautions. 
C) paragraphs are useful if they exceed 60 words. 
D) paragraphs are useful for providing introductory material and explanations.

Question 13

Instructions often include visuals in order to

Accepted Answer

A) provide visual interest and variety. 
B) attract reader attention to particular instructions, cautions, or warnings. 
C) minimize the number of words required. 
D) clarify exact techniques or locations. 
A) provide visual interest and variety. 
B) attract reader attention to particular instructions, cautions, or warnings. 
C) minimize the number of words required. 
D) clarify exact techniques or locations.

Question 14

Tutorials are instructions that

Accepted Answer

A) require the user to have a tutor present when learning the instructions. 
B) emphasize the learning of required tasks described in the instructions. 
C) are accompanied by appropriate explanations, illustrations, and self-tests. 
D) are used in laboratory settings. 
A) require the user to have a tutor present when learning the instructions. 
B) emphasize the learning of required tasks described in the instructions. 
C) are accompanied by appropriate explanations, illustrations, and self-tests. 
D) are used in laboratory settings.

Question 15

The terms instructions and procedure

Accepted Answer

A) are interchangeable terms for the same thing. 
B) refer to directives aimed at readers who have somewhat different reasons for reading those directives. 
C) have no connection whatsoever. 
D) are variations of the term, process analysis. 
A) are interchangeable terms for the same thing. 
B) refer to directives aimed at readers who have somewhat different reasons for reading those directives. 
C) have no connection whatsoever. 
D) are variations of the term, process analysis.

Question 16

Instructions need to include examples of actions and results, so that

Accepted Answer

A) direct orders can occasionally be softened by third-person descriptions. 
B) readers can occasionally take a breather before resuming the series of required actions. 
C) readers will find pages easier to navigate. 
D) readers can confirm their understanding of the phrased instructions. 
A) direct orders can occasionally be softened by third-person descriptions. 
B) readers can occasionally take a breather before resuming the series of required actions. 
C) readers will find pages easier to navigate. 
D) readers can confirm their understanding of the phrased instructions.

Question 17

When writing instructions, write for a general audience and

Accepted Answer

A) provide extensive background information. 
B) include enough detail, so readers know exactly what to do. 
C) include a visual illustration for each step of the instructions. 
D) indicate the exact amount of time each step should take. 
A) provide extensive background information. 
B) include enough detail, so readers know exactly what to do. 
C) include a visual illustration for each step of the instructions. 
D) indicate the exact amount of time each step should take.

Question 18

Instructional steps should be numbered because

Accepted Answer

A) numbers are easier to follow than bullets. 
B) numbers help show the interrelations and sequence of actions. 
C) numbers provide apparent proof that the instructions are logical. 
D) numbers make the instructions look professional. 
A) numbers are easier to follow than bullets. 
B) numbers help show the interrelations and sequence of actions. 
C) numbers provide apparent proof that the instructions are logical. 
D) numbers make the instructions look professional.

Question 19

Phrase all instructions

Accepted Answer

A) in the passive voice and imperative mood. 
B) in the active voice and imperative mood. 
C) in the active voice and the indicative mood. 
D) using extremely forceful language. 
A) in the passive voice and imperative mood. 
B) in the active voice and imperative mood. 
C) in the active voice and the indicative mood. 
D) using extremely forceful language.

Question 20

When choosing the detail to include in a set of instructions, follow this guideline:

Accepted Answer

A) Give everything the reader needs to know, so the instructions can stand alone. 
B) Focus on the product ("How does it work?"). 
C) Assume an intelligent, well-informed reader. 
D) For each instruction, explain why this step must be performed at this stage. 
A) Give everything the reader needs to know, so the instructions can stand alone. 
B) Focus on the product ("How does it work?"). 
C) Assume an intelligent, well-informed reader. 
D) For each instruction, explain why this step must be performed at this stage.

Exam 16: Résumés and Other Job-Search Materials

Process analysis is written in objective third person because

Any visual in a set of instructions should be placed

Most processes depend on

Procedures differ from instructions in that the reader of the procedure

Instructional designer Laurie Izgerean says that video is the preferred online training medium because video

Many tutorials use

Readers injured because of incomplete, misleading, or inaccurate instructions

Instructions should be formatted

Which of the following phrases is an example of affirmative phrasing?

The writer of a process analysis first needs to divide the process into its parts or principles, because

Process description emphasizes

In a set of instructions

Instructions often include visuals in order to

Tutorials are instructions that

The terms instructions and procedure

Instructions need to include examples of actions and results, so that

When writing instructions, write for a general audience and

Instructional steps should be numbered because

Phrase all instructions

When choosing the detail to include in a set of instructions, follow this guideline:

Introduction to Technical Communication

Meeting the Needs of Specific Audiences

Persuading Your Audience

Weighing the Ethical Issues

Teamwork and Global Considerations

An Overview of the Technical Writing Process

Thinking Critically About the Research Process

Evaluating and Interpreting Information

Summarizing Research Findings and Other Information

Organizing for Readers

Editing for a Professional Style and Tone

Designing Visual Information

Designing Pages and Documents

Email

Workplace Memos and Letters

Technical Definitions

Technical Descriptions, Specifications, and Marketing Materials

Instructions and Procedures

Informal Reports

Formal Analytical Reports

Proposals

Oral Presentations and Video Conferencing

Blogs, Wikis, and Web Pages

Social Media

Filters