Question 1

Groups have a better chance or being successful if group members

Accepted Answer

A) come from similar backgrounds and share values 
B) come from widely different backgrounds 
C) are comfortable with strong leaders who enforce strict rules and work patterns 
D) avoid social interactions outside of the workplace 
A) come from similar backgrounds and share values 
B) come from widely different backgrounds 
C) are comfortable with strong leaders who enforce strict rules and work patterns 
D) avoid social interactions outside of the workplace A

Question 2

Conflict within work groups is

Accepted Answer

A) unnatural and should be avoided. 
B) rare and not worth our attention. 
C) common and worthy of careful study. 
D) usually caused by poor leadership. 
A) unnatural and should be avoided. 
B) rare and not worth our attention. 
C) common and worthy of careful study. 
D) usually caused by poor leadership. C

Question 3

As a result of advances in communications technology

Accepted Answer

A) individuals are more likely to do all the work in producing complex documents 
B) individuals and work groups who work for an organization in different locations may share the results of their work but they rarely collaborate in producing that work 
C) complex workplace documents are typically produced by a team of technical specialists, writers, graphic artists, editors, reviewers, and lawyers 
D) complex documents can get produced much faster than before 
A) individuals are more likely to do all the work in producing complex documents 
B) individuals and work groups who work for an organization in different locations may share the results of their work but they rarely collaborate in producing that work 
C) complex workplace documents are typically produced by a team of technical specialists, writers, graphic artists, editors, reviewers, and lawyers 
D) complex documents can get produced much faster than before C

Question 4

Listening "actively" to another person requires the listener to focus on

Accepted Answer

A) certain key phrases that reveal the speaker's intentions. 
B) the message, not on what the listener plans to say next. 
C) the speaker's nonverbal cues. 
D) the beginning and the end of the speaker's remarks (when the key information is given). 
A) certain key phrases that reveal the speaker's intentions. 
B) the message, not on what the listener plans to say next. 
C) the speaker's nonverbal cues. 
D) the beginning and the end of the speaker's remarks (when the key information is given).

Question 5

Chapter 4 defines "groupthink" as

Accepted Answer

A) conclusions and decisions resulting from effective collaboration 
B) consensus resulting from intense group interactions 
C) cultural attitudes that pre-determine how work groups will think 
D) A state in which group pressure prevents individuals from questioning the group's conclusions and decisions 
A) conclusions and decisions resulting from effective collaboration 
B) consensus resulting from intense group interactions 
C) cultural attitudes that pre-determine how work groups will think 
D) A state in which group pressure prevents individuals from questioning the group's conclusions and decisions

Question 6

Electronically mediated (virtual)collaboration works well when

Accepted Answer

A) team members are in different locations or have different schedules 
B) the team members do not know each other well 
C) personality clashes threaten to disrupt the group 
D) the subject matter is controversial or sensitive 
A) team members are in different locations or have different schedules 
B) the team members do not know each other well 
C) personality clashes threaten to disrupt the group 
D) the subject matter is controversial or sensitive

Question 7

The British Columbia Institute of Technology's mentorship collaboration program achieves its goals primarily through

Accepted Answer

A) a series of small group meetings 
B) digital sharing through social media 
C) campus events open to everyone 
D) face-to-face mentoring between mentor and mentee 
A) a series of small group meetings 
B) digital sharing through social media 
C) campus events open to everyone 
D) face-to-face mentoring between mentor and mentee

Question 8

Surveys reveal that the biggest obstacle to workplace collaboration is

Accepted Answer

A) the tendency for people to hoard their knowledge 
B) lack of collaboration software 
C) insecurity about one's status in the organization 
D) paying commissions and bonuses based on sales and/or production 
A) the tendency for people to hoard their knowledge 
B) lack of collaboration software 
C) insecurity about one's status in the organization 
D) paying commissions and bonuses based on sales and/or production

Question 9

In 2011 an ESI International study found that

Accepted Answer

A) the majority of organizations value and facilitate internal collaboration 
B) less that one out of three organizations provide the proper framework for collaborative work groups 
C) rigid work structures within companies facilitate collaboration 
D) most organizations invest heavily in skills training to improve collaboration 
A) the majority of organizations value and facilitate internal collaboration 
B) less that one out of three organizations provide the proper framework for collaborative work groups 
C) rigid work structures within companies facilitate collaboration 
D) most organizations invest heavily in skills training to improve collaboration

Question 10

In the process of collaboratively producing documents, "reviewing" refers to

Accepted Answer

A) writing short document reviews that go to interested people in the organization 
B) rephrasing or reorganizing sentences 
C) making sure that the document meets ethical and legal standards 
D) evaluating how well a document connects with its intended audience and meets its intended purpose 
A) writing short document reviews that go to interested people in the organization 
B) rephrasing or reorganizing sentences 
C) making sure that the document meets ethical and legal standards 
D) evaluating how well a document connects with its intended audience and meets its intended purpose

Question 11

The most effective method of resolving conflict is

Accepted Answer

A) direct exercise of authority and power. 
B) using collaborative approaches. 
C) avoiding conflict at all cost. 
D) working behind the scenes to discredit the other side in the conflict. 
A) direct exercise of authority and power. 
B) using collaborative approaches. 
C) avoiding conflict at all cost. 
D) working behind the scenes to discredit the other side in the conflict.

Question 12

In business settings, women are likely to

Accepted Answer

A) take as much time as men in exploring issues and building consensus. 
B) take more time than men in exploring issues and building consensus. 
C) be more forceful than men in expressing opinions. 
D) be less tactful then men in expressing their views. 
A) take as much time as men in exploring issues and building consensus. 
B) take more time than men in exploring issues and building consensus. 
C) be more forceful than men in expressing opinions. 
D) be less tactful then men in expressing their views.

Question 13

Progress reports are important in group projects because they enable

Accepted Answer

A) the project leader to track which workers are contributing their fair share of the work 
B) everyone to track activities, problems, and rate of progress 
C) the project leader to pay bonuses to the more productive members of the team 
D) group members to compare their contributions to those of other group members 
A) the project leader to track which workers are contributing their fair share of the work 
B) everyone to track activities, problems, and rate of progress 
C) the project leader to pay bonuses to the more productive members of the team 
D) group members to compare their contributions to those of other group members

Question 14

Using power to resolve conflicts

Accepted Answer

A) is effective because most organizations are hierarchical 
B) is effective because most people want direction and shy away from responsibility 
C) is ineffective because most people don't have enough power 
D) is ineffective in the long term because it erodes the quality of work relationships 
A) is effective because most organizations are hierarchical 
B) is effective because most people want direction and shy away from responsibility 
C) is ineffective because most people don't have enough power 
D) is ineffective in the long term because it erodes the quality of work relationships

Question 15

In effective groups, gatekeepers

Accepted Answer

A) draw quiet members into the group so that aggressive members don't dominate 
B) set the agendas for meetings 
C) arrange meeting times and places 
D) help other group members feel accepted and valued 
A) draw quiet members into the group so that aggressive members don't dominate 
B) set the agendas for meetings 
C) arrange meeting times and places 
D) help other group members feel accepted and valued

Question 16

According to Chapter 4, research indicates that electronic meetings are

Accepted Answer

A) more productive than face-to-face meetings 
B) less productive than face-to-face meetings 
C) equally as productive as face-to-face meetings 
D) shorter than face-to-face meetings 
A) more productive than face-to-face meetings 
B) less productive than face-to-face meetings 
C) equally as productive as face-to-face meetings 
D) shorter than face-to-face meetings

Question 17

Friction can occur within collaborative writing groups because of

Accepted Answer

A) a lack of leadership 
B) the need to tackle difficult subjects 
C) varying work habits and attitudes toward timely completion of tasks 
D) assigning specific tasks to individual group members 
A) a lack of leadership 
B) the need to tackle difficult subjects 
C) varying work habits and attitudes toward timely completion of tasks 
D) assigning specific tasks to individual group members

Question 18

In collaborative work settings, group task roles include

Accepted Answer

A) proposing and defining tasks and suggesting solutions for problems 
B) pushing the group to limit the amount of information that is introduced 
C) drawing quiet members into group discussions 
D) helping all group members feel accepted and valued 
A) proposing and defining tasks and suggesting solutions for problems 
B) pushing the group to limit the amount of information that is introduced 
C) drawing quiet members into group discussions 
D) helping all group members feel accepted and valued

Question 19

Effective group communication requires each participant to

Accepted Answer

A) formally adopt a group maintenance role such as an encourager, or a gatekeeper. 
B) fulfill all of the task roles such as initiating, seeking information, or summarizing. 
C) informally complete one or more task roles. 
D) support the group leader. 
A) formally adopt a group maintenance role such as an encourager, or a gatekeeper. 
B) fulfill all of the task roles such as initiating, seeking information, or summarizing. 
C) informally complete one or more task roles. 
D) support the group leader.

Question 20

The purpose of editing documents is to make them

Accepted Answer

A) more precise and readable 
B) sound more intelligent 
C) look better on the page 
D) meet page requirements 
A) more precise and readable 
B) sound more intelligent 
C) look better on the page 
D) meet page requirements

Exam 4: Weighing the Ethical Issues

Groups have a better chance or being successful if group members

Conflict within work groups is

As a result of advances in communications technology

Listening "actively" to another person requires the listener to focus on

Chapter 4 defines "groupthink" as

Electronically mediated (virtual)collaboration works well when

The British Columbia Institute of Technology's mentorship collaboration program achieves its goals primarily through

Surveys reveal that the biggest obstacle to workplace collaboration is

In 2011 an ESI International study found that

In the process of collaboratively producing documents, "reviewing" refers to

The most effective method of resolving conflict is

In business settings, women are likely to

Progress reports are important in group projects because they enable

Using power to resolve conflicts

In effective groups, gatekeepers

According to Chapter 4, research indicates that electronic meetings are

Friction can occur within collaborative writing groups because of

In collaborative work settings, group task roles include

Effective group communication requires each participant to

The purpose of editing documents is to make them

Introduction to Technical Communication

Meeting the Needs of Specific Audiences

Persuading Your Audience

Teamwork and Global Considerations

An Overview of the Technical Writing Process

Thinking Critically About the Research Process

Evaluating and Interpreting Information

Summarizing Research Findings and Other Information

Organizing for Readers

Editing for a Professional Style and Tone

Designing Visual Information

Designing Pages and Documents

Email

Workplace Memos and Letters

Résumés and Other Job-Search Materials

Technical Definitions

Technical Descriptions, Specifications, and Marketing Materials

Instructions and Procedures

Informal Reports

Formal Analytical Reports

Proposals

Oral Presentations and Video Conferencing

Blogs, Wikis, and Web Pages

Social Media

Filters