Question 1

Rational connections with others rely on

Accepted Answer

A) the writer's job status and personal authority. 
B) using emotional arguments that the reader cannot resist. 
C) appealing to the reader's desire to choose on the basis of logic and personal needs. 
D) applying Aristotle's rhetorical patterns. 
A) the writer's job status and personal authority. 
B) using emotional arguments that the reader cannot resist. 
C) appealing to the reader's desire to choose on the basis of logic and personal needs. 
D) applying Aristotle's rhetorical patterns. C

Question 2

When faced with an attempt to change their beliefs or their behaviour

Accepted Answer

A) only the really stubborn and fearful people resist change. 
B) younger people are more likely than older people to yield to persuasion. 
C) most people resist attempts to affect their thinking or behaviour. 
D) most people are open minded and receptive to persuasion. 
A) only the really stubborn and fearful people resist change. 
B) younger people are more likely than older people to yield to persuasion. 
C) most people resist attempts to affect their thinking or behaviour. 
D) most people are open minded and receptive to persuasion. C

Question 3

Convincing evidence can include

Accepted Answer

A) statistics. 
B) examples. 
C) facts. 
D) statistics, examples.and facts. 
A) statistics. 
B) examples. 
C) facts. 
D) statistics, examples.and facts. D

Question 4

Readers of your persuasive documents might challenge

Accepted Answer

A) the document's facts. 
B) your interpretation of the facts. 
C) your recommended actions. 
D) the document's facts, your interpretation of the facts, and your recommendations. 
A) the document's facts. 
B) your interpretation of the facts. 
C) your recommended actions. 
D) the document's facts, your interpretation of the facts, and your recommendations.

Question 5

Communicaid

Accepted Answer

A) provides workshops that train low-income workers to communicate better. 
B) provides workshops that train participants to work with people from other cultures. 
C) organizes music festivals to raise money for intercultural communications training. 
D) hosts a website that describes various countries' core values and business cultures. 
A) provides workshops that train low-income workers to communicate better. 
B) provides workshops that train participants to work with people from other cultures. 
C) organizes music festivals to raise money for intercultural communications training. 
D) hosts a website that describes various countries' core values and business cultures.

Question 6

Persuasive documents are most effective when they

Accepted Answer

A) help readers process and interpret information. 
B) allow for only one interpretation of the facts and present only one action, with no alternatives. 
C) let the reader decide what should be done. 
D) tell the reader what the writer wants in the opening sentence. 
A) help readers process and interpret information. 
B) allow for only one interpretation of the facts and present only one action, with no alternatives. 
C) let the reader decide what should be done. 
D) tell the reader what the writer wants in the opening sentence.

Question 7

The best place to request a specific reader decision or action is

Accepted Answer

A) at the end of a document. 
B) in the first paragraph of a document. 
C) in an accompanying request letter or email. 
D) just at the beginning of the detailed description of the proposed decision or action. 
A) at the end of a document. 
B) in the first paragraph of a document. 
C) in an accompanying request letter or email. 
D) just at the beginning of the detailed description of the proposed decision or action.

Question 8

A solid persuasive strategy

Accepted Answer

A) asks for more than the writer wants, hoping for approval of a lesser amount. 
B) focuses on supporting arguments and evidence, and does not request specific action. 
C) determines what the reader considers reasonable, and then asks for that amount. 
D) asks for an opportunity to negotiate an amount. 
A) asks for more than the writer wants, hoping for approval of a lesser amount. 
B) focuses on supporting arguments and evidence, and does not request specific action. 
C) determines what the reader considers reasonable, and then asks for that amount. 
D) asks for an opportunity to negotiate an amount.

Question 9

When attempting "to close the sale" in a document's action closing, you should

Accepted Answer

A) ask for the specific decision or action you want. 
B) indirectly hint at the decision or action you want from the reader. 
C) ask for more than you want, as a bargaining tool. 
D) offer personal incentives to the decision maker. 
A) ask for the specific decision or action you want. 
B) indirectly hint at the decision or action you want from the reader. 
C) ask for more than you want, as a bargaining tool. 
D) offer personal incentives to the decision maker.

Question 10

Readers of persuasive documents prefer a writer who

Accepted Answer

A) appears absolutely certain of his or her facts and conclusions. 
B) aggressively presents his or her case. 
C) admits that his or her case may have some imperfections but that the proposed course of action is still the best alternative. 
D) sticks to the facts and doesn't present conclusions about those facts. 
A) appears absolutely certain of his or her facts and conclusions. 
B) aggressively presents his or her case. 
C) admits that his or her case may have some imperfections but that the proposed course of action is still the best alternative. 
D) sticks to the facts and doesn't present conclusions about those facts.

Question 11

When a persuasive document fails because it has been addressed to the wrong person within a company, the failure is due to

Accepted Answer

A) a legal constraint. 
B) a psychological constraint. 
C) an ethical constraint. 
D) an organizational constraint. 
A) a legal constraint. 
B) a psychological constraint. 
C) an ethical constraint. 
D) an organizational constraint.

Question 12

The best way to connect with an audience is

Accepted Answer

A) a power connection. 
B) a relationship connection. 
C) a rational connection. 
D) a political connection. 
A) a power connection. 
B) a relationship connection. 
C) a rational connection. 
D) a political connection.

Question 13

Which of the following is not an organizational constraint on reactions to persuasive communication?

Accepted Answer

A) budget limitations. 
B) lack of clarity about who are gatekeepers for the organization 
C) schedules and deadlines. 
D) how long the organization has been in existence. 
A) budget limitations. 
B) lack of clarity about who are gatekeepers for the organization 
C) schedules and deadlines. 
D) how long the organization has been in existence.

Question 14

An argument may be considered persuasive only when

Accepted Answer

A) it is clearly and forcefully phrased. 
B) it has a minimum of three pieces of supporting evidence. 
C) it is logically developed. 
D) it is accepted by its reading audience. 
A) it is clearly and forcefully phrased. 
B) it has a minimum of three pieces of supporting evidence. 
C) it is logically developed. 
D) it is accepted by its reading audience.

Question 15

Connecting on a relationship level with your reader means

Accepted Answer

A) relying on family members to persuade and sell your ideas or products. 
B) relating the current issue to a previous issue that has benefited the reader. 
C) evoking a sense of identification, shared feelings, and goals. 
D) understanding your reader's position within his/her organization. 
A) relying on family members to persuade and sell your ideas or products. 
B) relating the current issue to a previous issue that has benefited the reader. 
C) evoking a sense of identification, shared feelings, and goals. 
D) understanding your reader's position within his/her organization.

Question 16

Readers of persuasive messages

Accepted Answer

A) never dispute facts. 
B) will usually accept the writer's interpretation of the facts. 
C) will usually accept the writer's evaluation of the facts . 
D) may dispute the writer's interpretation and evaluation of the facts. 
A) never dispute facts. 
B) will usually accept the writer's interpretation of the facts. 
C) will usually accept the writer's evaluation of the facts . 
D) may dispute the writer's interpretation and evaluation of the facts.

Question 17

The "political" realities affecting documents within an organization often include

Accepted Answer

A) your reader's affiliation with a political party. 
B) your reader's perception of how he or she will be affected by your suggested action. 
C) your reader's desire to take credit for your ideas. 
D) your status within the organization. 
A) your reader's affiliation with a political party. 
B) your reader's perception of how he or she will be affected by your suggested action. 
C) your reader's desire to take credit for your ideas. 
D) your status within the organization.

Question 18

In the end, the strength of your persuasion depends mostly on

Accepted Answer

A) having a good idea, plan, or project. 
B) whether your reader likes you. 
C) catching your reader in a good mood. 
D) the timing of your persuasive appeal. 
A) having a good idea, plan, or project. 
B) whether your reader likes you. 
C) catching your reader in a good mood. 
D) the timing of your persuasive appeal.

Question 19

Most written messages that attempt to be persuasive will meet

Accepted Answer

A) reader acceptance if the messages are well written. 
B) reader acceptance if the reader likes and respects the writer. 
C) reader resistance if the messages are not well written. 
D) reader resistance even if the messages are well written. 
A) reader acceptance if the messages are well written. 
B) reader acceptance if the reader likes and respects the writer. 
C) reader resistance if the messages are not well written. 
D) reader resistance even if the messages are well written.

Question 20

The readers most receptive to persuasive influence are those who

Accepted Answer

A) don't care about the issue being discussed. 
B) haven't yet decided what to think or do about the issue under discussion. 
C) have carefully researched the available options. 
D) have a personal stake in the issue being discussed. 
A) don't care about the issue being discussed. 
B) haven't yet decided what to think or do about the issue under discussion. 
C) have carefully researched the available options. 
D) have a personal stake in the issue being discussed.

Exam 5: Teamwork and Global Considerations

Rational connections with others rely on

When faced with an attempt to change their beliefs or their behaviour

Convincing evidence can include

Readers of your persuasive documents might challenge

Communicaid

Persuasive documents are most effective when they

The best place to request a specific reader decision or action is

A solid persuasive strategy

When attempting "to close the sale" in a document's action closing, you should

Readers of persuasive documents prefer a writer who

When a persuasive document fails because it has been addressed to the wrong person within a company, the failure is due to

The best way to connect with an audience is

Which of the following is not an organizational constraint on reactions to persuasive communication?

An argument may be considered persuasive only when

Connecting on a relationship level with your reader means

Readers of persuasive messages

The "political" realities affecting documents within an organization often include

In the end, the strength of your persuasion depends mostly on

Most written messages that attempt to be persuasive will meet

The readers most receptive to persuasive influence are those who

Introduction to Technical Communication

Meeting the Needs of Specific Audiences

Persuading Your Audience

Weighing the Ethical Issues

An Overview of the Technical Writing Process

Thinking Critically About the Research Process

Evaluating and Interpreting Information

Summarizing Research Findings and Other Information

Organizing for Readers

Editing for a Professional Style and Tone

Designing Visual Information

Designing Pages and Documents

Email

Workplace Memos and Letters

Résumés and Other Job-Search Materials

Technical Definitions

Technical Descriptions, Specifications, and Marketing Materials

Instructions and Procedures

Informal Reports

Formal Analytical Reports

Proposals

Oral Presentations and Video Conferencing

Blogs, Wikis, and Web Pages

Social Media

Filters