Exam 5: Understanding Organizations As Customers
Exam 1: Creating Customer Relationships and Value Through Marketing234 Questions
Exam 2: Developing Successful Organizational and Marketing Strategies351 Questions
Exam 3: Understanding the Marketing Environment, Ethical Behavior, and Social Responsibility370 Questions
Exam 4: Understanding Consumer Behavior359 Questions
Exam 5: Understanding Organizations As Customers204 Questions
Exam 6: Understanding and Reaching Global Consumers and Markets250 Questions
Exam 7: Marketing Research: From Customer Insights to Actions266 Questions
Exam 8: Market Segmentation, Targeting, and Positioning197 Questions
Exam 9: Developing New Products and Services336 Questions
Exam 10: Managing Successful Products, Services, and Brands386 Questions
Exam 11: Pricing Products and Services372 Questions
Exam 12: Managing Marketing Channels and Supply Chains288 Questions
Exam 13: Retailing and Wholesaling323 Questions
Exam 14: Implementing Interactive and Multichannel Marketing229 Questions
Exam 15: Integrated Marketing Communications and Direct Marketing282 Questions
Exam 16: Advertising, Sales Promotion, and Public Relations310 Questions
Exam 17: Using Social Media and Mobile Marketing to Connect With Consumers150 Questions
Exam 18: Personal Selling and Sales Management312 Questions
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Researchers who have studied organizational buying identify three types of buying situations, called ________, which include new buy, modified rebuy, and straight rebuy.
(Multiple Choice)
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The sales department's identification of an improvement made to a competitor's product would occur during which stage of the organizational buying decision process?
(Multiple Choice)
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Large multistore chain retailers such as 7-Eleven convenience stores, Safeway, and Target use a highly formalized buying center that is referred to as
(Multiple Choice)
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Comparing the stages in a consumer and organizational purchase decision process reveals key differences. In organizations, ________ becomes more important for deadlines and quality control, since a long-term relationship is anticipated.
(Multiple Choice)
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Organizational buyers include manufacturers, wholesalers, retailers, service companies, not-for-profit organizations, and government agencies that
(Multiple Choice)
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Buy classes refer to the three types of organizational buying situations:
(Multiple Choice)
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In an effort to make better and more efficient purchase decisions, the Ford Motor Co. includes input from various people, depending on the purchase situation. Individuals may include key personnel from several departments, including research and development, finance, marketing, shipping, and sales. This is a description of Ford's
(Multiple Choice)
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Derived demand means the demand for industrial products and services is driven by, or derived from, the
(Multiple Choice)
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Consider how buy classes affect buying center tendencies in different ways. Describe the buy-class situations, and discuss the implications for the organization of each type of buy class.
(Essay)
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An assistant heard his supervisor in the supply room yell, "Call Crate & Barrel. We need another case of its large coffee mugs for the conference next week." The supervisor was asking the assistant to make a
(Multiple Choice)
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At which stage of the organizational buying decision process would a firm select a supplier, negotiate terms, and award a contract?
(Multiple Choice)
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Important characteristics in organizational buying include which of the following?
(Multiple Choice)
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The department's administrative assistant orders pens, copy paper, and printer ink cartridges for the department from the Corporate Express catalog nearly every month. This is an example of a
(Multiple Choice)
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A business firm buys products and services for one main reason, which is to
(Multiple Choice)
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All of the following are organizational buyers except which?
(Multiple Choice)
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During the next-to-last stage of the organizational buying decision process, the organization
(Multiple Choice)
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To be a Walmart supplier, a firm must be able to deliver its products to Walmart's distribution centers within a 16-minute window. If the driver arrives before or after the scheduled window, the supplier will be turned away and fined. Walmart's insistence on choosing a supplier based upon its ability to provide on-time delivery is an example of
(Multiple Choice)
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There are seven commonly used organizational buying criteria. One of them is
(Multiple Choice)
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