Exam 20: Managing Human Resources

The hiring practices at 37signals support small businesses using additional "test drives" even if a prospective employee has passed a reliable and valid test.

Prospective employers can legally select employees based on the applicant's:

The purpose of job instruction training is to help supervisors eliminate employees who are weak hires.

Match the term with its definition.Some terms may not be used a.Basic Conditions of Employment Act b.Employment Equity Act c.Labour Relations Act d.Human resource management e.Management development f.Occupational Safety and Health Act g.PEO h.Workforce diversity -Legislation that assures employees of unpaid leave for childbirth or other family needs.

Management and other key personnel "get a piece of the action" through:

The differences among employees on such dimensions as gender, age, ethnicity and race is known as:

To be the most useful, a test for a potential applicant should be:

Tom is experiencing difficulty in recruiting competent technicians for his business.One way to increase the attractiveness of his small business is by using:

Job descriptions are used primarily to avoid lawsuits that might result from the South African Compensation for Occupational Injuries and Diseases Act.

Because outsourcing companies typically employ hundreds or thousands of people, they can afford to offer benefits superior to those offered by the typical small business.

Karen is checking references and finds former employers reluctant to do more than verify dates of employment even though the applicants have given their consent.A probable reason for their reluctance is that:

Employers will often provide such perks as health insurance and paid vacation that are designed to be attractive and useful to employees.Collectively these perks are known as:

Payroll is only a moderate expense for most small businesses.

Failure to check the background of a new hire can lead to a negligent hiring lawsuit.

Match the term with its definition.Some terms may not be used a.Behavioural interview b.Co-employment c.Employee benefits d.Flexible benefit programmes e.Headhunter f.Management development g.Piecework h.Professional employer organisation -A search business that locates qualified candidates for executive positions.

Small businesses suffer a recruiting handicap because of the ability of large companies to offer more freedom on the job.

Identify and discuss the advantages and disadvantages to using a PEO.

Match the term with its definition.Some terms may not be used a.Behavioural interview b.Co-employment c.Employee benefits d.Flexible benefit programmes e.Headhunter f.Management development g.Piecework h.Professional employer organisation -Preparation of employees for career advancement through education, job experiences, network development and performance assessment.

Jan is ready to franchise her retail clothing store and needs to hire a new manager who has knowledge in the franchising process.Which recruiting source would be best?

Since Cynthia needs to obtain a replacement for Olivia (who is having a baby and will be out for 12 weeks), what would be the expected first choice to locate a replacement?