Exam 3: Strategy, Organization Design and Effectiveness

Which strategy, according to Miles and Snow, is to innovate, take risks, seek out new opportunities, and grow?

Operative goals describe specific measurable outcomes and are often concerned with the short run.

In a differentiation strategy, organizations attempt to make their products or services similar to others in the industry.

Official goals are the informally stated business scope and outcomes that the organization is trying to achieve.

Johan's company has established a new business goal for 2010. It wants to increase sales by 35% while growing new market share by 45%. It also desires to recapture 15% of lost market share. Johan currently meets weekly with his sales and advertising departments in preparation for this upcoming challenge. It is most likely the new goal the company has set is a(n) goal.

The low-cost leadership strategy pursues strong market share by emphasizing low cost compared to their prices from the previous year.

Of the following, which one is best identified as a communication tool that conveys to employees, customers, and investors exactly what the organization stands for and what it is striving to achieve?

In an integrated effectiveness model, a(n) emphasis incorporates productivity, efficiency, and profits as the primary goals.

Which strategy, according to Miles and Snow, tries to maintain a stable business while innovating on the periphery?

The approach looks at the input side of the transformation process in assessing organizational effectiveness.

An organization's define(s) where the organization wants to go, while its define(s) how it will get there.

An organizational goal is a desired state of affairs or outcome that members of an organization attempt to reach.

Claire is employed by CTZ Options Corporation. Her primary responsibility to the organization is to determine the goals, strategy, and design that will serve to guide organizational endeavours toward the fulfilment of its mission. It is most likely that Claire's role in the organization places her as a member of which one of the following groups?

In an integrated effectiveness model, a(n) emphasis incorporates the values of an external focus and a flexible structure.

Which one of the following best serves the purpose of providing legitimacy to the organization?

Ravi's business is well-known for its exemplary customer service. This outstanding service to customers has resulted in many of her competitors' customers switching to her business. It has also served to increase sales of the organization by £50,000 within the last six months. The customer service provided by Ravi's business represents which one of the following?