Question 1

When speaking to a customer on the telephone it is good manners at the end of the conversation to

Accepted Answer

A)  wait for them to hang up first 
B)  hang up first 
C)  put them on hold 
D)  ask them to call again 
A)  wait for them to hang up first 
B)  hang up first 
C)  put them on hold 
D)  ask them to call again A

Question 2

The first step in the process of washing your hands is to___________ .
When the soap is in the hands you need to _________ . Once your hands are clean it is best to dry them using ___________.

Accepted Answer

wet them, rub together to make a lather, disposable paper

Question 3

Which one of the following is the most important reason why smoking is not a good practice for chefs to do?

Accepted Answer

A)  It takes up too much time and leads to longer breaks. 
B)  Cigarette ash may fall into the food. 
C)  Taste buds can be affected by smoking. 
D)  Bacteria around the mouth are transferred onto the hands. 
A)  It takes up too much time and leads to longer breaks. 
B)  Cigarette ash may fall into the food. 
C)  Taste buds can be affected by smoking. 
D)  Bacteria around the mouth are transferred onto the hands. D

Question 4

When speaking to someone face to face it is best to display _________body language.Active listening to someone can be demonstrated by____________ while listening to them, another way to show active listening is to__________ while they are talking.

Accepted Answer

positive,

Question 5

What action should you take when asked to use a piece of equipment you are not familiar with?

Accepted Answer

A)  Just get on with using it. 
B)  Ask for advice before using it. 
C)  Look for something else to do. 
D)  Practise using it. 
A)  Just get on with using it. 
B)  Ask for advice before using it. 
C)  Look for something else to do. 
D)  Practise using it.

Question 6

What must you do if you have been sick all night and feel unwell?

Accepted Answer

A)  Take some anti-sickness drugs. 
B)  Phone in to work. 
C)  Go to work and keep quiet. 
D)  Take the day off. 
A)  Take some anti-sickness drugs. 
B)  Phone in to work. 
C)  Go to work and keep quiet. 
D)  Take the day off.

Question 7

The main reason for wearing a chef's uniform when working in the kitchen is for_________.Jewellery should not be worn when working in the kitchen because it can __________. Jewellery can also become a________ hazard.

Accepted Answer

protection

Question 8

What colour dressing should be worn to cover a small cut on the hand?

Accepted Answer

A)  Red 
B)  Clear 
C)  Blue 
D)  Flesh-coloured 
A)  Red 
B)  Clear 
C)  Blue 
D)  Flesh-coloured

Question 9

Which one of the following is a positive team attribute to have?

Accepted Answer

A)  See if anyone needs help when you have finished your work. 
B)  Tidy up and leave when you have finished your work. 
C)  Ask for help when doing a task you don't like. 
D)  Make sure a manager sees you working hard. 
A)  See if anyone needs help when you have finished your work. 
B)  Tidy up and leave when you have finished your work. 
C)  Ask for help when doing a task you don't like. 
D)  Make sure a manager sees you working hard.

When speaking to a customer on the telephone it is good manners at the end of the conversation to

The first step in the process of washing your hands is to_______ . When the soap is in the hands you need to _ . Once your hands are clean it is best to dry them using _______.

Which one of the following is the most important reason why smoking is not a good practice for chefs to do?

When speaking to someone face to face it is best to display _body language.Active listening to someone can be demonstrated by while listening to them, another way to show active listening is to__ while they are talking.

What action should you take when asked to use a piece of equipment you are not familiar with?

What must you do if you have been sick all night and feel unwell?

The main reason for wearing a chef's uniform when working in the kitchen is for_.Jewellery should not be worn when working in the kitchen because it can . Jewellery can also become a__ hazard.

What colour dressing should be worn to cover a small cut on the hand?

Which one of the following is a positive team attribute to have?

Introduction to the Catering and Hospitality Industry

Food Safety in Catering

Health and Safety Awareness for Catering and Hospitality

Introduction to Healthier Foods and Special Diets

Introduction to Kitchen Equipment

Prepare and Cook Food by Boiling, Poaching and Steaming

Prepare and Cook Food by Stewing and Braising

Prepare and Cook Food by Baking, Roasting and Grilling

Prepare and Cook Food by Deep Frying and Shallow Frying

Regeneration of Pre-Prepared Food

Cold Food Preparation

Filters

Exam 6: Introduction to Personal Workplace Skills

When speaking to a customer on the telephone it is good manners at the end of the conversation to

The first step in the process of washing your hands is to___________ . When the soap is in the hands you need to _________ . Once your hands are clean it is best to dry them using ___________.

Which one of the following is the most important reason why smoking is not a good practice for chefs to do?

When speaking to someone face to face it is best to display _________body language.Active listening to someone can be demonstrated by____________ while listening to them, another way to show active listening is to__________ while they are talking.

What action should you take when asked to use a piece of equipment you are not familiar with?

What must you do if you have been sick all night and feel unwell?

The main reason for wearing a chef's uniform when working in the kitchen is for_________.Jewellery should not be worn when working in the kitchen because it can __________. Jewellery can also become a________ hazard.

What colour dressing should be worn to cover a small cut on the hand?

Which one of the following is a positive team attribute to have?

Introduction to the Catering and Hospitality Industry

Food Safety in Catering

Health and Safety Awareness for Catering and Hospitality

Introduction to Healthier Foods and Special Diets

Introduction to Kitchen Equipment

Prepare and Cook Food by Boiling, Poaching and Steaming

Prepare and Cook Food by Stewing and Braising

Prepare and Cook Food by Baking, Roasting and Grilling

Prepare and Cook Food by Deep Frying and Shallow Frying

Regeneration of Pre-Prepared Food

Cold Food Preparation

Filters

The first step in the process of washing your hands is to_______ . When the soap is in the hands you need to _ . Once your hands are clean it is best to dry them using _______.

When speaking to someone face to face it is best to display _body language.Active listening to someone can be demonstrated by while listening to them, another way to show active listening is to__ while they are talking.

The main reason for wearing a chef's uniform when working in the kitchen is for_.Jewellery should not be worn when working in the kitchen because it can . Jewellery can also become a__ hazard.