Exam 9: Production and Operations Management

Mass customization is a strategy of convincing customers to choose from a relatively small number of alternatives in order to achieve the efficiencies of mass production.

An example of a(n) ________ is building a new home on a lot.

Operations management in the service sector is focused on creating

Online companies have helped businesses find the best supplies at the best prices.

Today, rather than purchase goods and services from a large number of firms, manufacturers often try to develop a close relationship with one or two key suppliers.

As you're loading your groceries on the conveyor belt, the clerk asks you if you found everything you needed. As she continues to scan your purchases, coupons for future purchases print near the cashier's terminal. In reviewing the key concepts from this chapter, you would consider this action to be the store's management of its labor.

Operations managers have learned that quality control is not a never-ending process. Just before you add packaging to the finished product, official company inspectors do a random spot-check. All inspections have to occur at the end of a production run because only then can the inspector see the total finished product in order to determine if quality is jeopardized.

Education and training are less important to workers in the service sector than to workers who have jobs in the manufacturing sector.

Bolt's Electric is in the process of trying to achieve ISO 14001 certification. Although the criteria for certification involve several milestones, we can be assured they will be evaluated on the regularity and thoroughness of their environmental audits, and how well top management reviews the firm's adherence to policies that are environmentally friendly.

One key to the resurgence of U.S. firms as world-class competitors has been the implementation of a focus on quality.

PERT is a popular technique for analyzing the tasks involved to complete a given project, estimating the time required to complete each task, and identifying the minimum time needed to complete the project.

Operations management converts resources into goods and services.

Spokes Bikes has 18 different bicycle models that can be created in over 2 million combinations. Each combination is designed to fit the needs of a specific customer. Therefore, the customer chooses the model, size, color, and design they want. An analysis of this company's operation would indicate that it uses

One way to compete with cheap labor is to use robots.

The purchasing function of operations management seldom uses the Internet to make purchasing decisions.

A bar graph that shows what projects or tasks are in process and how much of each is completed is called a

The production process requires inputs, controls, and outputs.

The main objective of lean manufacturing is to

The ________ National Quality Award is given to firms that achieve an outstanding level of overall quality based on performance in seven key areas.

The Six Sigma approach to quality control