Question 1

Cross-functional teams work best when the voice of the customer is brought into organizations.

Accepted Answer

A) True 
 B)False  True

Question 2

The management of Entertainment Electronics sees itself as a topnotch producer of components used in DVD and Blu-ray players. The outstanding performance of the production department indicates that this activity is one of the firm's

Accepted Answer

A)  fiscal responsibilities. 
B)  core competencies. 
C)  benchmark assets. 
D)  target competitive advantages. 
A)  fiscal responsibilities. 
B)  core competencies. 
C)  benchmark assets. 
D)  target competitive advantages. B

Question 3

The purpose of Weber's and Fayol's principles was for the benefit of management, as opposed to pleasing customers.

Accepted Answer

A) True 
 B)False  True

Question 4

Sage is an experienced manager with excellent communications skills. The workers in her team are highly skilled and capable of doing their work with very little direct supervision. Sage's span of control is likely to be quite broad.

Accepted Answer

A) True 
 B)False

Question 5

Younger people today are often called ________ because they have never known life without the Internet and cell phones.

Accepted Answer

A)  the high-tech heroes 
B)  social networkers 
C)  digital natives 
D)  electronic eggheads 
A)  the high-tech heroes 
B)  social networkers 
C)  digital natives 
D)  electronic eggheads

Question 6

Departmentalization by function groups employees based on similar skills, expertise, or resource use.

Accepted Answer

A) True 
 B)False

Question 7

Organizing a business begins with

Accepted Answer

A)  acquiring the necessary resources. 
B)  choosing the best qualified employees. 
C)  developing an efficient plan of action. 
D)  determining the work to be done. 
A)  acquiring the necessary resources. 
B)  choosing the best qualified employees. 
C)  developing an efficient plan of action. 
D)  determining the work to be done.

Question 8

According to Fayol's principle of authority, if you have authority you also have responsibility.

Accepted Answer

A) True 
 B)False

Question 9

Organizational culture refers to the widely shared values within a corporation that foster unity and cooperation.

Accepted Answer

A) True 
 B)False

Question 10

As indicated in the Making Ethical Decisions box, "Would You Sacrifice Safety for Profit?" organizational decisions that affect profits in a negative way should be avoided at all cost.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following statements most closely identifies the problem with adopting Fayol's principles of organization design for contemporary businesses?

Accepted Answer

A)  Leaving some decision-making power to middle management has the effect of minimizing the effort and results that management would put into the other historical principles of organization. 
B)  These principles create organizations that don't respond quickly to customer needs. 
C)  The principles of Fayol and Weber hamper a firm's ability to determine if it is profitable. 
D)  Authority and responsibility quickly become unrelated. 
A)  Leaving some decision-making power to middle management has the effect of minimizing the effort and results that management would put into the other historical principles of organization. 
B)  These principles create organizations that don't respond quickly to customer needs. 
C)  The principles of Fayol and Weber hamper a firm's ability to determine if it is profitable. 
D)  Authority and responsibility quickly become unrelated.

Question 12

Job descriptions are an important part of Max Weber's organizational theory.

Accepted Answer

A) True 
 B)False

Question 13

The proven success of job specialization lies in the fact that

Accepted Answer

A)  it leads to groupthink. 
B)  it avoids the pitfalls of division of labor, where workers become removed from thinking conceptually about the business. 
C)  it is a detractor to others who are thinking about entering your industry because it successfully creates barriers to entry. 
D)  it adds efficiency to the business's operation by identifying tasks that some do better than others. 
A)  it leads to groupthink. 
B)  it avoids the pitfalls of division of labor, where workers become removed from thinking conceptually about the business. 
C)  it is a detractor to others who are thinking about entering your industry because it successfully creates barriers to entry. 
D)  it adds efficiency to the business's operation by identifying tasks that some do better than others.

Question 14

Max Weber favored which of the following?

Accepted Answer

A)  inverted organizations 
B)  worker participation in decision making 
C)  staffing and promotions based on qualifications 
D)  flat organizations 
A)  inverted organizations 
B)  worker participation in decision making 
C)  staffing and promotions based on qualifications 
D)  flat organizations

Question 15

When management structures the organization, it clarifies who gets to make decisions, how many people report to one manager, and how many different departments the company needs in order to operate effectively.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is considered to be an advantage of functional departmentalization?

Accepted Answer

A)  Employees begin to identify with their department and its goals rather than with the goals of the entire organization. 
B)  People in the same department tend to think very differently. 
C)  Departments are isolated from one another. 
D)  Employee skills can be developed in depth. 
A)  Employees begin to identify with their department and its goals rather than with the goals of the entire organization. 
B)  People in the same department tend to think very differently. 
C)  Departments are isolated from one another. 
D)  Employee skills can be developed in depth.

Question 17

The trend today is for large organizations to improve their efficiency in communication and decision making by

Accepted Answer

A)  creating specific rules for everyone to follow. 
B)  eliminating several layers of management. 
C)  restructuring into a bureaucratic organization. 
D)  reducing the span of control for managers. 
A)  creating specific rules for everyone to follow. 
B)  eliminating several layers of management. 
C)  restructuring into a bureaucratic organization. 
D)  reducing the span of control for managers.

Question 18

Which of the following is true of cross-functional teams?

Accepted Answer

A)  Cross-functional teams are required not to share information across national boundaries. 
B)  Employees on the teams are frustrated by organizational rules and regulations. 
C)  Cross-functional teams work best when the voice of the customer is brought into the organization. 
D)  Cross-functional teams are disbanded once the current project is complete. 
A)  Cross-functional teams are required not to share information across national boundaries. 
B)  Employees on the teams are frustrated by organizational rules and regulations. 
C)  Cross-functional teams work best when the voice of the customer is brought into the organization. 
D)  Cross-functional teams are disbanded once the current project is complete.

Question 19

Fayol's ________ principle says that tasks should be divided into areas of specialization.

Accepted Answer

A)  departmentalization 
B)  comparative advantage 
C)  division of labor 
D)  centralization 
A)  departmentalization 
B)  comparative advantage 
C)  division of labor 
D)  centralization

Question 20

Staff personnel perform functions such as production and sales that contribute directly to the primary goals of the organization.

Accepted Answer

A) True 
 B)False

Exam 8: Structuring Organizations for Todays Challenges

Cross-functional teams work best when the voice of the customer is brought into organizations.

The management of Entertainment Electronics sees itself as a topnotch producer of components used in DVD and Blu-ray players. The outstanding performance of the production department indicates that this activity is one of the firm's

The purpose of Weber's and Fayol's principles was for the benefit of management, as opposed to pleasing customers.

Sage is an experienced manager with excellent communications skills. The workers in her team are highly skilled and capable of doing their work with very little direct supervision. Sage's span of control is likely to be quite broad.

Younger people today are often called ________ because they have never known life without the Internet and cell phones.

Departmentalization by function groups employees based on similar skills, expertise, or resource use.

Organizing a business begins with

According to Fayol's principle of authority, if you have authority you also have responsibility.

Organizational culture refers to the widely shared values within a corporation that foster unity and cooperation.

As indicated in the Making Ethical Decisions box, "Would You Sacrifice Safety for Profit?" organizational decisions that affect profits in a negative way should be avoided at all cost.

Which of the following statements most closely identifies the problem with adopting Fayol's principles of organization design for contemporary businesses?

Job descriptions are an important part of Max Weber's organizational theory.

The proven success of job specialization lies in the fact that

Max Weber favored which of the following?

When management structures the organization, it clarifies who gets to make decisions, how many people report to one manager, and how many different departments the company needs in order to operate effectively.

Which of the following is considered to be an advantage of functional departmentalization?

The trend today is for large organizations to improve their efficiency in communication and decision making by

Which of the following is true of cross-functional teams?

Fayol's ________ principle says that tasks should be divided into areas of specialization.

Staff personnel perform functions such as production and sales that contribute directly to the primary goals of the organization.

Taking Risks and Making Profits Within the Dynamic Business Environment

Understanding Economics and How It Affects Business

Doing Business in Global Markets

Demanding Ethical and Socially Responsible Behavior

How to Form a Business

Entrepreneurship and Starting a Small Business

Management and Leadership

Production and Operations Management

Motivating Employees

Human Resource Management: Finding and Keeping the Best Employees

Dealing With Employeemanagement Issues

Marketing: Helping Buyers Buy

Developing and Pricing Goods and Services

Distributing Products

Using Effective Promotions

Understanding Accounting and Financial Information

Financial Management

Using Securities Markets for Financing and Investing Opportunities

Money, Financial Institutions, and the Federal Reserve

Working Within the Legal Environment

Using Technology to Manage Information

Managing Risk

Managing Personal Finances

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