Exam 14: Enterprise Computing

A portal like the one in the accompanying figure seldom includes search capabilities or a link to a search engine.

Critical Thinking Questions Case 14-1 You have been hired as a consultant for a firm that advises large companies on the best ways to bring enterprise-wide technologies to bear on their day-to-day operations. One of the firms in your consulting portfolio is a unique car rental service that positions cars all around the city, in major metropolitan markets, and allows renters to access the vehicles that are closest to them, contingent on availability. If the car rental service would like to implement a Web site that provides up-to-the-minute availability information about the cars in their fleet, which of the following technologies are you likely to recommend?

Enterprise-wide systems can collect and combine data more quickly and provide executive management access to a more up-to-date and accurate view of what is happening in an organization.

Today, most transaction processing systems use the processing model on the left in the accompanying figure.

COGNITIVE ASSESSMENT Your company uses an information system that has existed for many years and is relied upon heavily. What kind of system is it?

Recently, ____________________ have replaced or supplemented existing electronic data interchange systems.

With ____________________ computing, the network and server capacity may be duplicated around the world so that, for example, an outage of a single server does not affect the company's operations.

Which of the following is true of an ERM system?

COGNITIVE ASSESSMENT Which of the following is not true about cloud computing?

COGNITIVE ASSESSMENT What system is used to provide centralized, integrated software to help manage and coordinate activities such as manufacturing and distribution?

COGNITIVE ASSESSMENT What kind of software automates and manages much of the communications between employees and the business?

Which of the following kinds of software tracks leads and inquiries from customers, stores a history of all correspondence and sales to a customer, and allows for tracking of outstanding issues with customers?

Which of the following kinds of systems manage information about customers, interactions with customers, past purchases, and interests?

Enterprise-wide systems are necessary because functional units within an enterprise have a significant need to share data among the units.

COGNITIVE ASSESSMENT Which of the following describes an OLTP?

A centralized approach to information systems allows for greater flexibility, allowing each functional unit or department to customize information systems to their particular needs.

A special type of DSS (decision support system) shown in the accompanying figure supports the strategic information needs of executive management. What is the name of this kind of system?

Many people initially referred to the functions of a TPS (transaction processing system) by which of the following terms?

The availability of hardware to users is a measure of how often it is online.

COGNITIVE ASSESSMENT Where does a DMS store documents for a company or department?