Question 1

All of the following are among the communication barriers to attentive listening cited in the text except :

Accepted Answer

A) Environmental 
B) Impact 
C) Intent 
D) Perceptual 
A) Environmental 
B) Impact 
C) Intent 
D) Perceptual

Question 2

Pacing the interview is a type of ____-initiated silence.

Accepted Answer

A) Client 
B) Therapeutic worker 
C) Negative worker 
D) Conflict 
A) Client 
B) Therapeutic worker 
C) Negative worker 
D) Conflict

Question 3

When dealing with client hostility, it is important to emphasize the client's personal strengths.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following should NOT be undertaken at the very beginning of the interviewing process?

Accepted Answer

A) Explaining the worker's role to the client 
B) Encouraging client feedback on purpose 
C) Goal attainment scaling 
D) Stating the usefulness of the intervention process 
A) Explaining the worker's role to the client 
B) Encouraging client feedback on purpose 
C) Goal attainment scaling 
D) Stating the usefulness of the intervention process

Question 5

You should always wear very formal clothing to a home visit in a poverty-stricken area to show your clients that they, too, can improve their circumstances.

Accepted Answer

A) True 
 B)False

Question 6

_____ is defined as making certain that what the client says is understood.

Accepted Answer

A) Clarification 
B) Simple encouragement 
C) Reflective responding 
D) Rephrasing 
A) Clarification 
B) Simple encouragement 
C) Reflective responding 
D) Rephrasing

Question 7

Genuineness involves conveying a feeling of interest, concern, well-being, and affection to another individual.

Accepted Answer

A) True 
 B)False

Question 8

Ethnographic interviewing is defined as the process of increasing personal, interpersonal, or political power so that individuals can take action to improve their life situations.

Accepted Answer

A) True 
 B)False

Question 9

The _____ role involves linking clients with needed resources.

Accepted Answer

A) Broker 
B) Enabler 
C) Mediator 
D) Advocate 
A) Broker 
B) Enabler 
C) Mediator 
D) Advocate

Question 10

If a client questions your ability to understand and help him or her, you should say something that will put the client on the defensive and divert the attention from you.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is true regarding interviewing?

Accepted Answer

A) A worker sitting behind a desk with the client sitting in front of the desk implies informality and warmth. 
B) Workers should always have their desks to the wall so they are able to turn their chair and talk to the client without the desk between them. 
C) On the formal/informal continuum, it is always best to be more formal. 
D) The extent of formality in body positioning often relates to personal style. 
A) A worker sitting behind a desk with the client sitting in front of the desk implies informality and warmth. 
B) Workers should always have their desks to the wall so they are able to turn their chair and talk to the client without the desk between them. 
C) On the formal/informal continuum, it is always best to be more formal. 
D) The extent of formality in body positioning often relates to personal style.

Question 12

List five of the eight suggestions given in the text to help the intervention process when working with involuntary clients.

Accepted Answer

The text does not provide any

Question 13

It is best to be cautious in using the word "why."

Accepted Answer

A) True 
 B)False

Question 14

Open-ended questions:

Accepted Answer

A) Seek simple "yes" or "no" answers 
B) Can have a number of clearly defined answers to choose from 
C) Seek out thoughts, ideas, and explanations for answers 
D) a and b only 
A) Seek simple "yes" or "no" answers 
B) Can have a number of clearly defined answers to choose from 
C) Seek out thoughts, ideas, and explanations for answers 
D) a and b only

Question 15

Spirituality involves people's membership in spiritual beliefs concerning the origin, character, and reason for being, usually based on the existence of some higher power or powers.

Accepted Answer

A) True 
 B)False

Question 16

Compare and contrast these terms: (a) acculturation, (b) assimilation, (c) individualization.

Accepted Answer

Acculturation, assimilation, and individ

Question 17

Workers should avoid using confrontation in the problem-solving process at all costs.

Accepted Answer

A) True 
 B)False

Question 18

"When things were going well in life, what was different?" is an example of _____ questions used to explore client strengths.

Accepted Answer

A) Esteem 
B) Support 
C) Exception 
D) Survival 
A) Esteem 
B) Support 
C) Exception 
D) Survival

Question 19

Discrepancies that social workers frequently target for confrontation include:

Accepted Answer

A) Incongruities in verbal statements 
B) Inconsistency between statements and nonverbal behavior 
C) Conflict between clients and the situation in which they find themselves 
D) All of these are correct. 
A) Incongruities in verbal statements 
B) Inconsistency between statements and nonverbal behavior 
C) Conflict between clients and the situation in which they find themselves 
D) All of these are correct.

Question 20

____ involves being in tune with how a client feels and conveying to that client that you understand.

Accepted Answer

A) Empathy 
B) Warmth 
C) Genuineness 
D) Connectedness 
A) Empathy 
B) Warmth 
C) Genuineness 
D) Connectedness

All of the following are among the communication barriers to attentive listening cited in the text except :

Pacing the interview is a type of ____-initiated silence.

When dealing with client hostility, it is important to emphasize the client's personal strengths.

Which of the following should NOT be undertaken at the very beginning of the interviewing process?

You should always wear very formal clothing to a home visit in a poverty-stricken area to show your clients that they, too, can improve their circumstances.

_____ is defined as making certain that what the client says is understood.

Genuineness involves conveying a feeling of interest, concern, well-being, and affection to another individual.

Ethnographic interviewing is defined as the process of increasing personal, interpersonal, or political power so that individuals can take action to improve their life situations.

The _____ role involves linking clients with needed resources.

If a client questions your ability to understand and help him or her, you should say something that will put the client on the defensive and divert the attention from you.

Which of the following is true regarding interviewing?

List five of the eight suggestions given in the text to help the intervention process when working with involuntary clients.

It is best to be cautious in using the word "why."

Open-ended questions:

Spirituality involves people's membership in spiritual beliefs concerning the origin, character, and reason for being, usually based on the existence of some higher power or powers.

Compare and contrast these terms: (a) acculturation, (b) assimilation, (c) individualization.

Workers should avoid using confrontation in the problem-solving process at all costs.

"When things were going well in life, what was different?" is an example of _____ questions used to explore client strengths.

Discrepancies that social workers frequently target for confrontation include:

____ involves being in tune with how a client feels and conveying to that client that you understand.

Introducing Generalist Practice: the Generalist Intervention Model

Practice Skills for Working With Groups

Skills for Working With Organizations and Communities

Engagement and Assessment in Generalist Practice

Planning in Generalist Practice

Examples of Implementation in Generalist Practice

Evaluation Termination and Follow up in Generalist Practice

Understanding Families Family Assessment

Working With Families

Values Ethics and the Resolution of Ethical Dilemmas

Culturally Competent Social Work Practice

Gender Sensitive Social Work Practice

Advocacy

Brokering and Case Management

Recording in Generalist Social Work Practice

Filters

Exam 2: Practice Skills for Working With Individuals

All of the following are among the communication barriers to attentive listening cited in the text except :

Pacing the interview is a type of ____-initiated silence.

When dealing with client hostility, it is important to emphasize the client's personal strengths.

Which of the following should NOT be undertaken at the very beginning of the interviewing process?

You should always wear very formal clothing to a home visit in a poverty-stricken area to show your clients that they, too, can improve their circumstances.

_____ is defined as making certain that what the client says is understood.

Genuineness involves conveying a feeling of interest, concern, well-being, and affection to another individual.

Ethnographic interviewing is defined as the process of increasing personal, interpersonal, or political power so that individuals can take action to improve their life situations.

The _____ role involves linking clients with needed resources.

If a client questions your ability to understand and help him or her, you should say something that will put the client on the defensive and divert the attention from you.

Which of the following is true regarding interviewing?

List five of the eight suggestions given in the text to help the intervention process when working with involuntary clients.

It is best to be cautious in using the word "why."

Open-ended questions:

Spirituality involves people's membership in spiritual beliefs concerning the origin, character, and reason for being, usually based on the existence of some higher power or powers.

Compare and contrast these terms: (a) acculturation, (b) assimilation, (c) individualization.

Workers should avoid using confrontation in the problem-solving process at all costs.

"When things were going well in life, what was different?" is an example of _____ questions used to explore client strengths.

Discrepancies that social workers frequently target for confrontation include:

____ involves being in tune with how a client feels and conveying to that client that you understand.

Introducing Generalist Practice: the Generalist Intervention Model

Practice Skills for Working With Groups

Skills for Working With Organizations and Communities

Engagement and Assessment in Generalist Practice

Planning in Generalist Practice

Examples of Implementation in Generalist Practice

Evaluation Termination and Follow up in Generalist Practice

Understanding Families Family Assessment

Working With Families

Values Ethics and the Resolution of Ethical Dilemmas

Culturally Competent Social Work Practice

Gender Sensitive Social Work Practice

Advocacy

Brokering and Case Management

Recording in Generalist Social Work Practice

Filters