Exam 5: Verbal and Nonverbal Communication

With one-way communication, messages tend to become more simplified and distorted because of _____, where the receivers interpret much of the message in terms of their own unique personalities and reference frames.

According to Jack Gibb, all of the following kinds of communication increase defensiveness in the receiver except

A messy office may suggest to a client that the worker is overwhelmed, perhaps burning out, and therefore is unlikely to be of much help.

In the first step of communication, the sender encodes his or her thoughts and feelings into symbols that others can understand.

Intercultural communication is the "exchange of information or engagement in dialogue among people of different cultures." In an essay, discuss the potential for miscommunication across cultures. Explore steps that group leaders, especially group leaders from dominant cultures, can take to facilitate intercultural communication.

______ is a defense mechanism in which group members unconsciously attribute their unacceptable ideas and impulses to others.

Which of the following is (are)true regarding self-disclosure in groups?

In the second step of communication, the receiver decodes the message by interpreting it in terms of thoughts or feelings that mean something to the receiver.

Students in a class tend to select a certain seat to sit in. If someone else should happen to sit in that seat, the first student may feel that ownership rights are being violated. This is an example of

Active listening includes which of the following elements?

Physical factors that interfere with communication include which of the following?

______ is a defense mechanism in which group members believe the logical, but false explanation of their behavior that protects the person's self-concept.

The authority hierarchy affects two-way communication because high status people tend to talk more.

Studies have shown that teachers interact less (and less positively)with unattractive children.

______ is a defense mechanism in which hostile or aggressive feelings are vented against safer objects or people rather than against those who caused the feelings.

Paralanguage deals with what is said and not so much with how something is said.

With one-way communication, messages tend to become more simplified and distorted because of _____, in which a few high points become dominant and readily remembered, while much of the remainder is forgotten.

In the Johari Window model of self-disclosure in groups, the part of you that you are aware of but others aren't is the _____ area.

Oswald Jacoby studied the nonverbal behavior of poker players and found that the most successful poker players show no consistency in their behavior.

Kraus and Keltner found that body language can signal a person's socioeconomic status.