Question 1

List three requirements for a high-end CAD\CAM workstation.

Accepted Answer

Use a motherboard that provides quad cha

Question 2

Which of the following should you do after a problem has been completed at an on-site service call?

Accepted Answer

A)  if you restored data, tell the user all their data is fully restored 
B)  hand the customer the bill and tell him to have a nice day 
C)  tell the customer that if they contracted for preventive maintenance, these problems wouldn't happen 
D)  if you changed anything since the last boot, reboot one more time 
A)  if you restored data, tell the user all their data is fully restored 
B)  hand the customer the bill and tell him to have a nice day 
C)  tell the customer that if they contracted for preventive maintenance, these problems wouldn't happen 
D)  if you changed anything since the last boot, reboot one more time

Question 3

When configuring a CAD\CAM workstation, the quality and performance of the graphics card is of paramount importance.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following involves assigning a problem to those higher in the support chain?

Accepted Answer

A)  ticket logging 
B)  problem escalation 
C)  responsibility passing 
D)  issue resolution 
A)  ticket logging 
B)  problem escalation 
C)  responsibility passing 
D)  issue resolution

Question 5

Which of the following is true about dealing with software and other digital content?

Accepted Answer

A)  if you purchased software, then you own it and can do what you like with it 
B)  a software license gives you and one other designated person the right to install and use the software 
C)  the right to copy software belongs to the creator of the work 
D)  you are prohibited from making a copy of software under any circumstances 
A)  if you purchased software, then you own it and can do what you like with it 
B)  a software license gives you and one other designated person the right to install and use the software 
C)  the right to copy software belongs to the creator of the work 
D)  you are prohibited from making a copy of software under any circumstances

Question 6

What is a hypervisor?

Accepted Answer

A)  a program that manages VMs 
B)  another name for a thin client 
C)  technology that enhances processor support for VMs 
D)  a fat client running an HAV 
A)  a program that manages VMs 
B)  another name for a thin client 
C)  technology that enhances processor support for VMs 
D)  a fat client running an HAV

Question 7

Which of the following is true about the A+ 2012 certification and exams?

Accepted Answer

A)  after you pass the 220-801 exam, you're A+ certified 
B)  the A+ certification is not vendor specific 
C)  the exam is sponsored by Microsoft 
D)  you need to know about PC hardware, but PC software is covered in a different certification 
A)  after you pass the 220-801 exam, you're A+ certified 
B)  the A+ certification is not vendor specific 
C)  the exam is sponsored by Microsoft 
D)  you need to know about PC hardware, but PC software is covered in a different certification

Question 8

Which job role works in a lab environment and might not interact with users of the PCs being repaired?

Accepted Answer

A)  Help-desk technician 
B)  Bench technician 
C)  PC service technician 
D)  PC support technician 
A)  Help-desk technician 
B)  Bench technician 
C)  PC service technician 
D)  PC support technician

Question 9

Describe the Federal Copyright Act of 1976.

Accepted Answer

Making unauthorized copies of original s

Question 10

Which of the following is a good practice when working with a customer on site?

Accepted Answer

A)  if a customer has a document on the screen, it's okay to read it 
B)  limit use of your cell phone to work-related calls 
C)  since you are there to help, it's okay to use the customer's phone for important calls 
D)  inform the user that if you have to leave while they make a phone call, they will have to pay more 
A)  if a customer has a document on the screen, it's okay to read it 
B)  limit use of your cell phone to work-related calls 
C)  since you are there to help, it's okay to use the customer's phone for important calls 
D)  inform the user that if you have to leave while they make a phone call, they will have to pay more

Question 11

What is a virtualization server?

Accepted Answer

The virtualization server provides a vir

Question 12

A _________________ PC is designed to play and possibly record music, photos, movies, and video on a TV or large monitor screen.

Accepted Answer

HTPC,home

Question 13

Describe a thin client.

Accepted Answer

A thin client is a computer that has an

Question 14

Which of the following is documentation that includes what, when, and from whom evidence was collected, the condition of the evidence, and how it was secured?

Accepted Answer

A)  path of possession 
B)  evidence track 
C)  paper trail 
D)  chain of custody 
A)  path of possession 
B)  evidence track 
C)  paper trail 
D)  chain of custody

Question 15

You should take ownership of a customer's problem as if it is your own problem.

Accepted Answer

A) True 
 B)False

Question 16

What is an expert system and what is used for?

Accepted Answer

An expert system is software that is des

Question 17

The job isn't finished until the ___________________ is done.

Accepted Answer

paper work

Question 18

_________________ sponsors the A+ Certification Program and manages the exams.

Accepted Answer

Computing

Question 19

What is it called when a virtualization server provides a virtual desktop for users on multiple client machines?

Accepted Answer

A)  HAV 
B)  thin client 
C)  VDI 
D)  fat client 
A)  HAV 
B)  thin client 
C)  VDI 
D)  fat client

Question 20

What processor feature might you need to enable in the BIOS if you will be running VMs?

Accepted Answer

A)  HAV 
B)  hypervisor 
C)  multi-core 
D)  VirtualBox 
A)  HAV 
B)  hypervisor 
C)  multi-core 
D)  VirtualBox

Exam 9: Satisfying Customer Needs

List three requirements for a high-end CAD\CAM workstation.

Which of the following should you do after a problem has been completed at an on-site service call?

When configuring a CAD\CAM workstation, the quality and performance of the graphics card is of paramount importance.

Which of the following involves assigning a problem to those higher in the support chain?

Which of the following is true about dealing with software and other digital content?

What is a hypervisor?

Which of the following is true about the A+ 2012 certification and exams?

Which job role works in a lab environment and might not interact with users of the PCs being repaired?

Describe the Federal Copyright Act of 1976.

Which of the following is a good practice when working with a customer on site?

What is a virtualization server?

A _________________ PC is designed to play and possibly record music, photos, movies, and video on a TV or large monitor screen.

Describe a thin client.

Which of the following is documentation that includes what, when, and from whom evidence was collected, the condition of the evidence, and how it was secured?

You should take ownership of a customer's problem as if it is your own problem.

What is an expert system and what is used for?

The job isn't finished until the ___________________ is done.

_________________ sponsors the A+ Certification Program and manages the exams.

What is it called when a virtualization server provides a virtual desktop for users on multiple client machines?

What processor feature might you need to enable in the BIOS if you will be running VMs?

First Look at Computer Parts and Tools

Working Inside a Computer

Introducing Windows Operating Systems

All About Motherboards

Supporting Processors and Upgrading Memory

Supporting Hard Drives

Installing Windows

Supporting Io and Storage Devices

Maintaining Windows

Optimizing Windows

Troubleshooting Windows and Applications

Troubleshooting Hardware Problems

Troubleshooting Windows Startup Problems

Connecting to and Setting up a Network

Networking Types, Devices, and Cabling

Windows Resources on a Network

Security Strategies

Supporting Notebooks

Mobile Devices and Client-Side Virtualization

Supporting Printers

Filters