Question

What should you do when you have a customer that is frequently complaining about your company, products, or services?

Accepted Answer

A)  explain how the customer is being inappropriate and end the conversation 
B)  inform the customer that you agree and will make suggestions to management 
C)  allow the customer to vent for a while and apologize as necessary 
D)  if the complaint is not in your area of expertise, explain how it is not your problem and ask to move on 
A)  explain how the customer is being inappropriate and end the conversation 
B)  inform the customer that you agree and will make suggestions to management 
C)  allow the customer to vent for a while and apologize as necessary 
D)  if the complaint is not in your area of expertise, explain how it is not your problem and ask to move on

What should you do when you have a customer that is frequently complaining about your company, products, or services?

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Exam 9: Satisfying Customer Needs

What should you do when you have a customer that is frequently complaining about your company, products, or services?

First Look at Computer Parts and Tools

Working Inside a Computer

Introducing Windows Operating Systems

All About Motherboards

Supporting Processors and Upgrading Memory

Supporting Hard Drives

Installing Windows

Supporting Io and Storage Devices

Maintaining Windows

Optimizing Windows

Troubleshooting Windows and Applications

Troubleshooting Hardware Problems

Troubleshooting Windows Startup Problems

Connecting to and Setting up a Network

Networking Types, Devices, and Cabling

Windows Resources on a Network

Security Strategies

Supporting Notebooks

Mobile Devices and Client-Side Virtualization

Supporting Printers

Filters