Exam 6: Communication and Client Relations

Good listening skills include observation of body language.

Which stage of grief may require the aid of a physician to move past?

Which component of the communication process relays an idea?

Body language is an example of nonverbal communication.

Nonverbal communication is the most common form of communication.

Skills of observation are not required to communicate well.

Greeting everyone that enters the facility is a demonstration of __________.

Always attempt to answer the phone by the __________ ring.

A letter is an example of what route of communication?

A person who has lost a pet may exhibit shock.