Match between columns Premises: sending flowers to a client that has lost a pet

The Answer of sympathy and tactfulness and kindness and empathy is...

Match between columns Premises: holding a door

The Answer of patience and kindness and courtesy and tactfulness is...

Match between columns Premises: sharing feelings at appropriate times

The Answer of patience and courtesy and tactfulness and sympathy is...

Match between columns Premises: not accepting a pet's death

The Answer of acceptance and bargaining and depression and sorrow is...

Match between columns Premises: repeating information for a person hard of hearing

The Answer of patience and kindness and empathy and courtesy is...

Match between columns Premises: putting someone else's needs before your own

The Answer of sympathy and patience and tactfulness and courtesy is...

Match between columns Premises: understanding the feelings of others

The Answer of tactfulness and sympathy and empathy and patience is...

Exam 6: Communication and Client Relations

Match the following terms with the correct definition.

Premises:

sending flowers to a client that has lost a pet

Responses:

sympathy

tactfulness

kindness

Correct Answer:

Verified

sending flowers to a client that has lost a pet

(Matching)

4.9/5

(31)

Question 21

Which component of the communication process refers to the route in which the message is sent?

(Multiple Choice)

4.9/5

(40)

Question 22

Match the following terms with the correct definition.

Premises:

telling someone you understand how they feel about putting an animal to sleep

Responses:

sympathy

courtesy

kindness

Correct Answer:

Verified

telling someone you understand how they feel about putting an animal to sleep

(Matching)

4.9/5

(32)

Question 23

Match the following terms with the correct definition.

Premises:

holding a door

Responses:

patience

kindness

courtesy

Correct Answer:

Verified

holding a door

(Matching)

4.7/5

(38)

Question 24

Match the following terms with the correct definition.

Premises:

sharing feelings at appropriate times

Responses:

patience

courtesy

tactfulness

Correct Answer:

Verified

sharing feelings at appropriate times

(Matching)

4.8/5

(32)

Question 25

Match the following terms with the correct definition.

Premises:

not accepting a pet's death

Responses:

acceptance

bargaining

depression

Correct Answer:

Verified

not accepting a pet's death

(Matching)

4.9/5

(40)

Question 26

Match the following terms with the correct definition.

Premises:

repeating information for a person hard of hearing

Responses:

patience

kindness

empathy

Correct Answer:

Verified

repeating information for a person hard of hearing

(Matching)

4.8/5

(33)

Question 27

E-mail and text messaging are forms of __________ communication.

(Short Answer)

4.8/5

(32)

Question 28

Which of the following is an example of patience?

(Multiple Choice)

4.7/5

(35)

Question 29

Match the following terms with the correct definition.

Premises:

putting someone else's needs before your own

Responses:

sympathy

patience

tactfulness

Correct Answer:

Verified

putting someone else's needs before your own

(Matching)

4.8/5

(39)

Question 30

The person intended to understand a message is called the __________.

(Short Answer)

4.8/5

(36)

Question 31

Match the following terms with the correct definition.

Premises:

understanding the feelings of others

Responses:

tactfulness

sympathy

empathy

Correct Answer:

Verified

understanding the feelings of others

(Matching)

4.9/5

(32)

Question 32

Frowning, glaring, and smiling are all examples of _ __.

(Short Answer)

4.8/5

(35)

Question 33

Showing 21 - 33 of 33

Exam 6: Communication and Client Relations

Which component of the communication process refers to the route in which the message is sent?

E-mail and text messaging are forms of __________ communication.

Which of the following is an example of patience?

The person intended to understand a message is called the __________.

Frowning, glaring, and smiling are all examples of _________ __________.

Veterinary Medical Terminology and Abbreviations

Medical Records

Scheduling and Appointments

Computer and Keyboarding Skills

Veterinary Office Management

Veterinary Ethics and Legal Issues

Dog Breed Identification and Production Management

Cat Breed Identification and Production Management

Avian Breed Identification and Production Management

Pocket Pet Health and Production Management

Rabbit Identification and Production Management

Reptile and Amphibian Breed Identification and Production Management

Ornamental Fish Identification and Production Management

Wildlife Management and Rehabilitation

Zoo and Exotic Animal Production Management

Laboratory Animal and Research Animal Management

Beef and Dairy Cattle Breed Identification and Production Management

Equine Breed Identification and Production Management

Draft Animal Breed Identification and Production Management

Swine Breed Identification and Production Management

Sheep Breed Identification and Production Management

Goat Breed Identification and Production Management

Poultry Breed Identification and Production Management

Aquaculture Identification and Production Management

The Structure of Living Things

The Musculoskeletal System

The Digestive System

Circulatory System

The Respiratory System

The Endocrine System

The Renal System

Reproductive System

The Immune System

The Nervous System

The Sensory System

Animal Nutrition

Microbiology and Parasitology As Disease Processes

Animal Behavior

Basic Veterinary Restraint and Handling Procedures

Veterinary Safety

Veterinary Sanitation and Aseptic Technique

The Physical Examination and Patient History

Examination Procedures

Hospital Procedures

Grooming Procedures

Veterinary Assisting Procedures

Laboratory Procedures

Radiology Procedures

Pharmacy Procedures

Surgical Assisting Procedures

Filters

Frowning, glaring, and smiling are all examples of _ __.