Question 1

Which of the following dimensions is an example of an organizational dimension on the diversity wheel?

Accepted Answer

A)  income 
B)  volunteer experience 
C)  educational background 
D)  union affiliation 
E)  physical abilities 
A)  income 
B)  volunteer experience 
C)  educational background 
D)  union affiliation 
E)  physical abilities

Question 2

________ is the tension people feel when they are facing or enduring extraordinary demands, constraints, or opportunities and are uncertain about their ability to handle them effectively.

Accepted Answer

A)  Apprehension 
B)  Role conflict 
C)  Stress 
D)  Role overload 
E)  Anxiety 
A)  Apprehension 
B)  Role conflict 
C)  Stress 
D)  Role overload 
E)  Anxiety

Question 3

Which of the following is NOT a step in the perceptual process?

Accepted Answer

A)  causal attribution 
B)  retrieval from memory 
C)  selective attention 
D)  interpretation and evaluation 
E)  storing in memory 
A)  causal attribution 
B)  retrieval from memory 
C)  selective attention 
D)  interpretation and evaluation 
E)  storing in memory

Question 4

When confronted with pressure, which of the following is true of people with high self-esteem?

Accepted Answer

A)  They become depressed and counterproductive. 
B)  They become egotistical and boastful. 
C)  They become focused on their weaknesses. 
D)  They become dependent on others. 
E)  They become less able to handle failure. 
A)  They become depressed and counterproductive. 
B)  They become egotistical and boastful. 
C)  They become focused on their weaknesses. 
D)  They become dependent on others. 
E)  They become less able to handle failure.

Question 5

Stark Industries was just rated number one for job satisfaction on a survey compiled by an outside entity. The report cited that employees at Stark Industries had a strong ________ and reported low levels of ________.

Accepted Answer

A)  job involvement; work-life balance 
B)  organizational commitment; perceived stress 
C)  motivation; life satisfaction 
D)  perceived stress; life satisfaction 
E)  perceived stress; absenteeism 
A)  job involvement; work-life balance 
B)  organizational commitment; perceived stress 
C)  motivation; life satisfaction 
D)  perceived stress; life satisfaction 
E)  perceived stress; absenteeism

Question 6

________ is the tendency to remember recent information better than earlier information.

Accepted Answer

A)  Stereotyping 
B)  Self-serving bias 
C)  Fundamental attribution bias 
D)  Selective perception 
E)  The recency effect 
A)  Stereotyping 
B)  Self-serving bias 
C)  Fundamental attribution bias 
D)  Selective perception 
E)  The recency effect

Question 7

People with low self-esteem ________ than those with higher self-esteem.

Accepted Answer

A)  are more dependent on others 
B)  choose more unconventional jobs 
C)  focus more on their strengths 
D)  handle failure better 
E)  exhibit more aggressive behavior 
A)  are more dependent on others 
B)  choose more unconventional jobs 
C)  focus more on their strengths 
D)  handle failure better 
E)  exhibit more aggressive behavior

Question 8

________ is the belief that one's native country, culture, language, abilities, or behavior is superior to those of another culture.

Accepted Answer

A)  Reverse discrimination 
B)  Stereotyping 
C)  An ethical dilemma 
D)  Ethnocentrism 
E)  Diversity 
A)  Reverse discrimination 
B)  Stereotyping 
C)  An ethical dilemma 
D)  Ethnocentrism 
E)  Diversity

Question 9

Which of the following is NOT one of the Big Five personality dimensions?

Accepted Answer

A)  tolerance for ambiguity 
B)  extroversion 
C)  agreeableness 
D)  conscientiousness 
E)  emotional stability 
A)  tolerance for ambiguity 
B)  extroversion 
C)  agreeableness 
D)  conscientiousness 
E)  emotional stability

Question 10

An example of ________ would be when a manager expects employees to perform badly, they probably will, and when the manager expects them to perform well, they probably will.

Accepted Answer

A)  a self-fulfilling prophecy 
B)  the recency effect 
C)  self-serving bias 
D)  stereotyping 
E)  employee engagement 
A)  a self-fulfilling prophecy 
B)  the recency effect 
C)  self-serving bias 
D)  stereotyping 
E)  employee engagement

Question 11

An example of a self-fulfilling prophecy is a server who expects some poorly dressed customers to be stingy tippers, who therefore gives them poor service, and so gets the result he expected-a much lower tip than usual.

Accepted Answer

A) True 
 B)False

Question 12

Your supervisor says the company needs you to stay late to meet an important deadline, but your family expects you to be present for your child's birthday party. You are experiencing role overload.

Accepted Answer

A) True 
 B)False

Question 13

This question has multiple parts; be sure to answer each.
First, define cognitive dissonance.
Next, describe the three conditions that affect the likelihood that a person will attempt to reduce cognitive dissonance.
Finally, give an example of a time when you felt cognitive dissonance in your own life, and describe how you dealt with it.

Accepted Answer

Cognitive dissonance is the psychologica

Question 14

Lynn has hired two new employees for her team, Jacques and Bailey. Jacques is outgoing and physically attractive, while Bailey is very bright but seems quiet and unsure. Lynn immediately expects Jacques to outperform Bailey at the job. Lynn is likely experiencing the halo effect.

Accepted Answer

A) True 
 B)False

Question 15

Darrell makes many mistakes in the accounting system because he does not understand the language and has found the manuals confusing. Gerald makes mistakes because he rushes. This is an example of

Accepted Answer

A)  age stereotype. 
B)  recency effect. 
C)  halo effect. 
D)  casual attribution. 
E)  implicit bias. 
A)  age stereotype. 
B)  recency effect. 
C)  halo effect. 
D)  casual attribution. 
E)  implicit bias.

Question 16

A smoker who claims that the habit is not as dangerous as antismoking messages suggest, saying "My grandmother smokes and she's in her 80s," is attempting to increase cognitive dissonance.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following diversity issues is true in the U.S. workforce?

Accepted Answer

A)  Gay and bisexual male workers earn 10 percent to 32 percent more than equally qualified heterosexual counterparts. 
B)  Literacy has ceased to be an issue among American workers. 
C)  The median age of the American worker is at its lowest level in history. 
D)  People of color have hit the glass ceiling, with whites holding more of the managerial and professional jobs. 
E)  Workers ages 55 and older are expected to make up over one-half of the labor force in 2024. 
A)  Gay and bisexual male workers earn 10 percent to 32 percent more than equally qualified heterosexual counterparts. 
B)  Literacy has ceased to be an issue among American workers. 
C)  The median age of the American worker is at its lowest level in history. 
D)  People of color have hit the glass ceiling, with whites holding more of the managerial and professional jobs. 
E)  Workers ages 55 and older are expected to make up over one-half of the labor force in 2024.

Question 18

This question has two parts; be sure to answer both.
First, identify and define the Big Five personality dimensions.
Second, assume that you are a recruiter for a local company interviewing at your school. Describe how you might assess the extent to which an applicant has each of the Big Five dimensions.

Accepted Answer

The Big Five personality dimensions are

Question 19

Employees at Between the Rounds believe that the company is fair to all employees, regardless of their age, gender, race, ethnicity, sexual orientation, or disability. It is accurate to say that Between the Rounds has a positive

Accepted Answer

A)  ethnocentric culture. 
B)  diversity climate. 
C)  role conflict. 
D)  employee assistance program. 
E)  transgender population. 
A)  ethnocentric culture. 
B)  diversity climate. 
C)  role conflict. 
D)  employee assistance program. 
E)  transgender population.

Question 20

Absenteeism, drug and alcohol abuse, and disciplinary problems are examples of

Accepted Answer

A)  organizational citizenship behaviors. 
B)  self-efficacy. 
C)  causal attribution. 
D)  self-serving bias. 
E)  counterproductive work behaviors. 
A)  organizational citizenship behaviors. 
B)  self-efficacy. 
C)  causal attribution. 
D)  self-serving bias. 
E)  counterproductive work behaviors.

Which of the following dimensions is an example of an organizational dimension on the diversity wheel?

________ is the tension people feel when they are facing or enduring extraordinary demands, constraints, or opportunities and are uncertain about their ability to handle them effectively.

Which of the following is NOT a step in the perceptual process?

When confronted with pressure, which of the following is true of people with high self-esteem?

Stark Industries was just rated number one for job satisfaction on a survey compiled by an outside entity. The report cited that employees at Stark Industries had a strong and reported low levels of .

________ is the tendency to remember recent information better than earlier information.

People with low self-esteem ________ than those with higher self-esteem.

________ is the belief that one's native country, culture, language, abilities, or behavior is superior to those of another culture.

Which of the following is NOT one of the Big Five personality dimensions?

An example of ________ would be when a manager expects employees to perform badly, they probably will, and when the manager expects them to perform well, they probably will.

An example of a self-fulfilling prophecy is a server who expects some poorly dressed customers to be stingy tippers, who therefore gives them poor service, and so gets the result he expected-a much lower tip than usual.

Your supervisor says the company needs you to stay late to meet an important deadline, but your family expects you to be present for your child's birthday party. You are experiencing role overload.

Lynn has hired two new employees for her team, Jacques and Bailey. Jacques is outgoing and physically attractive, while Bailey is very bright but seems quiet and unsure. Lynn immediately expects Jacques to outperform Bailey at the job. Lynn is likely experiencing the halo effect.

Darrell makes many mistakes in the accounting system because he does not understand the language and has found the manuals confusing. Gerald makes mistakes because he rushes. This is an example of

A smoker who claims that the habit is not as dangerous as antismoking messages suggest, saying "My grandmother smokes and she's in her 80s," is attempting to increase cognitive dissonance.

Which of the following diversity issues is true in the U.S. workforce?

Employees at Between the Rounds believe that the company is fair to all employees, regardless of their age, gender, race, ethnicity, sexual orientation, or disability. It is accurate to say that Between the Rounds has a positive

Absenteeism, drug and alcohol abuse, and disciplinary problems are examples of

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People

Organizational Change and Innovation: Lifelong Challenges

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal and Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Entrepreneurship

Filters

Exam 11: Managing Individual Differences and Behaviour: Supervising People As People

Which of the following dimensions is an example of an organizational dimension on the diversity wheel?

________ is the tension people feel when they are facing or enduring extraordinary demands, constraints, or opportunities and are uncertain about their ability to handle them effectively.

Which of the following is NOT a step in the perceptual process?

When confronted with pressure, which of the following is true of people with high self-esteem?

Stark Industries was just rated number one for job satisfaction on a survey compiled by an outside entity. The report cited that employees at Stark Industries had a strong ________ and reported low levels of ________.

________ is the tendency to remember recent information better than earlier information.

People with low self-esteem ________ than those with higher self-esteem.

________ is the belief that one's native country, culture, language, abilities, or behavior is superior to those of another culture.

Which of the following is NOT one of the Big Five personality dimensions?

An example of ________ would be when a manager expects employees to perform badly, they probably will, and when the manager expects them to perform well, they probably will.

An example of a self-fulfilling prophecy is a server who expects some poorly dressed customers to be stingy tippers, who therefore gives them poor service, and so gets the result he expected-a much lower tip than usual.

Your supervisor says the company needs you to stay late to meet an important deadline, but your family expects you to be present for your child's birthday party. You are experiencing role overload.

Lynn has hired two new employees for her team, Jacques and Bailey. Jacques is outgoing and physically attractive, while Bailey is very bright but seems quiet and unsure. Lynn immediately expects Jacques to outperform Bailey at the job. Lynn is likely experiencing the halo effect.

Darrell makes many mistakes in the accounting system because he does not understand the language and has found the manuals confusing. Gerald makes mistakes because he rushes. This is an example of

A smoker who claims that the habit is not as dangerous as antismoking messages suggest, saying "My grandmother smokes and she's in her 80s," is attempting to increase cognitive dissonance.

Which of the following diversity issues is true in the U.S. workforce?

Employees at Between the Rounds believe that the company is fair to all employees, regardless of their age, gender, race, ethnicity, sexual orientation, or disability. It is accurate to say that Between the Rounds has a positive

Absenteeism, drug and alcohol abuse, and disciplinary problems are examples of

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People

Organizational Change and Innovation: Lifelong Challenges

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal and Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Entrepreneurship

Filters

Stark Industries was just rated number one for job satisfaction on a survey compiled by an outside entity. The report cited that employees at Stark Industries had a strong and reported low levels of .