Exam 11: Managing Individual Differences and Behaviour: Supervising People As People

A waitress assumes a group of poorly dressed customers to be ungenerous tippers. She doesn't pay much attention to them during their meal, forgets to bring their drinks, and doesn't ask if they want dessert. In the end, she gets the result that she expects, a very small tip. This is an example of

________ is the personality dimension that describes how intellectual, imaginative, curious, and broad-minded a person is.

This question has two parts; be sure to answer both. First, define employee engagement and explain why it is important to managers. Second, assume you are the manager of a local Subway restaurant. Describe what you would do to increase the level of employee engagement among your employees.

Which of the following is NOT a distortion in perception?

Jamal feels flushed and his heart starts to beat faster when he hears his coworkers describe customers as ignorant. This response is his emotional regulation.

Ashish is always coming up with new ideas and seeking funding to explore them. He sees opportunities in the marketplace and wants to be the first person to come up with new products and services that customers want. Ashish, a person who is apt to take initiative and persevere to influence the environment, has a(n) ________ personality.

Under which of the following circumstances would the desire to reduce cognitive dissonance be greatest?

Because people are uncomfortable with inconsistency between their attitudes and behaviors, they will seek to reduce

________ represent(s) all the ways people are unlike and alike.

________ is the process of interpreting and understanding one's environment.

Odell is frequently nervous, tense, and worried, both at work and at home. He likely scores low on which of the Big Five personality dimensions?

List four key workplace behaviors that managers must address, so that employees can be influenced to do their best work.

Employees with a(n) ________ locus of control will probably resist close managerial supervision and should probably be placed in jobs requiring high initiative and lower compliance.

________ is the extent to which an employee identifies with an organization and is committed to its goals.

David decided to start running each night as soon as work ended before heading home. He has found that it has helped him to be more attentive to his family when he gets home, and it has made him feel better about his work day. What is he working on?

People high in ________ are responsive to others' social and interpersonal cues.

Because she beat her goal this year by nearly 30 percent, Helena has been telling everyone in the sales department of her incredible skill as a salesperson. But last year when she didn't even reach her goal, she said her failure was due to the poor economy. Helena provides an example of

The interdisciplinary field of organizational ________ tries to explain and predict workplace behavior to help managers better lead and motivate others.

Investors who are more likely to buy a stock if they see something about it in the news or if it has a high one-day return are experiencing

The ________ component of an attitude consists of the beliefs and knowledge one has about a situation.