Question 1

Which of the following is a common reason that some women face a glass ceiling?

Accepted Answer

A)  poor goal setting 
B)  inability to motivate others 
C)  lack of mentors 
D)  poor financial performance 
E)  inability to produce high-quality work 
A)  poor goal setting 
B)  inability to motivate others 
C)  lack of mentors 
D)  poor financial performance 
E)  inability to produce high-quality work

Question 2

When others' expectations exceed one's ability, ________ occurs.

Accepted Answer

A)  burnout 
B)  learned helplessness 
C)  role overload 
D)  role conflict 
E)  role ambiguity 
A)  burnout 
B)  learned helplessness 
C)  role overload 
D)  role conflict 
E)  role ambiguity

Question 3

Kwan has a Master's degree in psychology, but he is working at a sunglasses cart in the mall. He is currently experiencing

Accepted Answer

A)  reverse discrimination. 
B)  the glass ceiling. 
C)  attribution. 
D)  underemployment. 
E)  overemployment. 
A)  reverse discrimination. 
B)  the glass ceiling. 
C)  attribution. 
D)  underemployment. 
E)  overemployment.

Question 4

Describe the three types of symptoms of negative stress and provide examples of each.

Accepted Answer

• Physiological signs: Lesser physiologi

Question 5

Which emotional intelligence trait tends to be empathetic?

Accepted Answer

A)  social awareness 
B)  self-awareness 
C)  self-efficacy 
D)  self-management 
E)  relationship management 
A)  social awareness 
B)  self-awareness 
C)  self-efficacy 
D)  self-management 
E)  relationship management

Question 6

Which of the following is a personal driver of employee engagement?

Accepted Answer

A)  job characteristics 
B)  leadership 
C)  stressors 
D)  organizational climate 
E)  personality 
A)  job characteristics 
B)  leadership 
C)  stressors 
D)  organizational climate 
E)  personality

Question 7

Charles has important clients in town who want to have dinner, but his mother has a plumbing leak and has asked him to come over and shut off the water until she can get it fixed tomorrow. Charles is experiencing

Accepted Answer

A)  role ambiguity. 
B)  burnout. 
C)  learned helplessness. 
D)  role conflict. 
E)  role overload. 
A)  role ambiguity. 
B)  burnout. 
C)  learned helplessness. 
D)  role conflict. 
E)  role overload.

Question 8

________ is the extent to which employees have positive or negative feelings about various aspects of their work.

Accepted Answer

A)  Job involvement 
B)  Job satisfaction 
C)  Organizational commitment 
D)  Job performance 
E)  Job enrichment 
A)  Job involvement 
B)  Job satisfaction 
C)  Organizational commitment 
D)  Job performance 
E)  Job enrichment

Question 9

Which of the following is NOT a trait of emotional intelligence?

Accepted Answer

A)  self-awareness 
B)  self-sufficiency 
C)  relationship management 
D)  social awareness 
E)  self-management 
A)  self-awareness 
B)  self-sufficiency 
C)  relationship management 
D)  social awareness 
E)  self-management

Question 10

The Americans with Disabilities Act requires employers to

Accepted Answer

A)  hire all qualified persons with disabilities who apply. 
B)  actively solicit job applications from persons with disabilities. 
C)  hire quotas of qualified persons with disabilities. 
D)  reasonably accommodate an individual's disability. 
E)  hire persons with disabilities to qualify for tax breaks. 
A)  hire all qualified persons with disabilities who apply. 
B)  actively solicit job applications from persons with disabilities. 
C)  hire quotas of qualified persons with disabilities. 
D)  reasonably accommodate an individual's disability. 
E)  hire persons with disabilities to qualify for tax breaks.

Question 11

How are values different from attitudes?

Accepted Answer

A)  Values are consistent over time. 
B)  Values are directed toward specific objects. 
C)  Values are a learned predisposition toward an object. 
D)  Values directly influence our behavior. 
E)  Values have three components. 
A)  Values are consistent over time. 
B)  Values are directed toward specific objects. 
C)  Values are a learned predisposition toward an object. 
D)  Values directly influence our behavior. 
E)  Values have three components.

Question 12

Boring, tedious jobs generally reduce people's perceptions of their

Accepted Answer

A)  self-esteem. 
B)  anxiety. 
C)  tolerance for pain. 
D)  level of extroversion. 
E)  self-efficacy. 
A)  self-esteem. 
B)  anxiety. 
C)  tolerance for pain. 
D)  level of extroversion. 
E)  self-efficacy.

Question 13

The statement "Mackenzie is slow to return phone calls" reflects the ________ component of an attitude.

Accepted Answer

A)  behavioral 
B)  decisional 
C)  perceptual 
D)  affective 
E)  cognitive 
A)  behavioral 
B)  decisional 
C)  perceptual 
D)  affective 
E)  cognitive

Question 14

Workplace stress diminishes all of the following EXCEPT

Accepted Answer

A)  positive emotions. 
B)  job satisfaction. 
C)  organizational commitment. 
D)  job performance. 
E)  job turnover. 
A)  positive emotions. 
B)  job satisfaction. 
C)  organizational commitment. 
D)  job performance. 
E)  job turnover.

Question 15

A(n) ________ program includes plans to help employees cope with stress, burnout, substance abuse, health problems, and family issues that influence job performance.

Accepted Answer

A)  holistic wellness 
B)  employee assistance 
C)  counterproductive behavior 
D)  employee engagement 
E)  career counseling 
A)  holistic wellness 
B)  employee assistance 
C)  counterproductive behavior 
D)  employee engagement 
E)  career counseling

Question 16

Margarita believes that she controls her own destiny. She is a rather shy person who is extremely dependable and responsible, and her coworkers respect her greatly. Margarita has a(n) ________ locus of control and would rate high on the ________ dimension of personality.

Accepted Answer

A)  external; extroversion 
B)  neutral; agreeableness 
C)  internal; conscientiousness 
D)  unstable; openness to experience 
E)  positive; emotional stability 
A)  external; extroversion 
B)  neutral; agreeableness 
C)  internal; conscientiousness 
D)  unstable; openness to experience 
E)  positive; emotional stability

Question 17

What is one of the most important skills a job candidate can have? Is there any way to raise emotional intelligence, and if so, how? Suggest some ways you might improve your own emotional intelligence.

Accepted Answer

Although parts of EI represent stable tr

Question 18

The three components of ________ are affective, cognitive, and behavioral.

Accepted Answer

A)  values 
B)  stress 
C)  job satisfaction 
D)  personality 
E)  attitudes 
A)  values 
B)  stress 
C)  job satisfaction 
D)  personality 
E)  attitudes

Question 19

Which generation is the largest adult generation in the United States?

Accepted Answer

A)  traditionalists 
B)  Centennials 
C)  Generation X 
D)  baby boomers 
E)  Millennials 
A)  traditionalists 
B)  Centennials 
C)  Generation X 
D)  baby boomers 
E)  Millennials

Question 20

Investors who are more likely to buy a stock if they see something about it in the news or if it has a high one-day return provide an example of the recency effect.

Accepted Answer

A) True 
 B)False

Which of the following is a common reason that some women face a glass ceiling?

When others' expectations exceed one's ability, ________ occurs.

Kwan has a Master's degree in psychology, but he is working at a sunglasses cart in the mall. He is currently experiencing

Describe the three types of symptoms of negative stress and provide examples of each.

Which emotional intelligence trait tends to be empathetic?

Which of the following is a personal driver of employee engagement?

Charles has important clients in town who want to have dinner, but his mother has a plumbing leak and has asked him to come over and shut off the water until she can get it fixed tomorrow. Charles is experiencing

________ is the extent to which employees have positive or negative feelings about various aspects of their work.

Which of the following is NOT a trait of emotional intelligence?

The Americans with Disabilities Act requires employers to

How are values different from attitudes?

Boring, tedious jobs generally reduce people's perceptions of their

The statement "Mackenzie is slow to return phone calls" reflects the ________ component of an attitude.

Workplace stress diminishes all of the following EXCEPT

A(n) ________ program includes plans to help employees cope with stress, burnout, substance abuse, health problems, and family issues that influence job performance.

Margarita believes that she controls her own destiny. She is a rather shy person who is extremely dependable and responsible, and her coworkers respect her greatly. Margarita has a(n) locus of control and would rate high on the dimension of personality.

What is one of the most important skills a job candidate can have? Is there any way to raise emotional intelligence, and if so, how? Suggest some ways you might improve your own emotional intelligence.

The three components of ________ are affective, cognitive, and behavioral.

Which generation is the largest adult generation in the United States?

Investors who are more likely to buy a stock if they see something about it in the news or if it has a high one-day return provide an example of the recency effect.

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People

Organizational Change and Innovation: Lifelong Challenges

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal and Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Entrepreneurship

Filters

Exam 11: Managing Individual Differences and Behaviour: Supervising People As People

Which of the following is a common reason that some women face a glass ceiling?

When others' expectations exceed one's ability, ________ occurs.

Kwan has a Master's degree in psychology, but he is working at a sunglasses cart in the mall. He is currently experiencing

Describe the three types of symptoms of negative stress and provide examples of each.

Which emotional intelligence trait tends to be empathetic?

Which of the following is a personal driver of employee engagement?

Charles has important clients in town who want to have dinner, but his mother has a plumbing leak and has asked him to come over and shut off the water until she can get it fixed tomorrow. Charles is experiencing

________ is the extent to which employees have positive or negative feelings about various aspects of their work.

Which of the following is NOT a trait of emotional intelligence?

The Americans with Disabilities Act requires employers to

How are values different from attitudes?

Boring, tedious jobs generally reduce people's perceptions of their

The statement "Mackenzie is slow to return phone calls" reflects the ________ component of an attitude.

Workplace stress diminishes all of the following EXCEPT

A(n) ________ program includes plans to help employees cope with stress, burnout, substance abuse, health problems, and family issues that influence job performance.

Margarita believes that she controls her own destiny. She is a rather shy person who is extremely dependable and responsible, and her coworkers respect her greatly. Margarita has a(n) ________ locus of control and would rate high on the ________ dimension of personality.

What is one of the most important skills a job candidate can have? Is there any way to raise emotional intelligence, and if so, how? Suggest some ways you might improve your own emotional intelligence.

The three components of ________ are affective, cognitive, and behavioral.

Which generation is the largest adult generation in the United States?

Investors who are more likely to buy a stock if they see something about it in the news or if it has a high one-day return provide an example of the recency effect.

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People

Organizational Change and Innovation: Lifelong Challenges

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal and Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Entrepreneurship

Filters

Margarita believes that she controls her own destiny. She is a rather shy person who is extremely dependable and responsible, and her coworkers respect her greatly. Margarita has a(n) locus of control and would rate high on the dimension of personality.