Exam 2: Strategy, Organization Design, and Effectiveness

The top management role in organization effectiveness involves examination of the external environment which includes:

You are talking at a social event with a top manager of another company, other than where you work, about their effectiveness. She says flippantly, "Effectiveness is not an issue for me, because effectiveness is however I define it." Evaluate her claim.

A productivity goal could be stated in terms of "cost for a unit of production," "units produced per employee," or "resource cost per employee."

Which approach measures progress toward attainment of those goals?

The new general manager of a (Broadway style) theater in San Francisco wants to assess the theater's effectiveness as an organization. Although the theater has grown because of its stylish productions, management from a business perspective has been relatively absent. Based on our study in organization theory, how should this assessment of effectiveness be approached?

The competing values model was originally developed by:

Describe the four possible approaches to measuring effectiveness.

The top management role in organization effectiveness involves examination of the internal situation which includes:

Briefly describe the competing values model of effectiveness. What assumption is this model based on?

Mission is the same thing as:

You have just been hired by a large organization to serve as a first line supervisor, but because you are in an influential department, you have the opportunity to meet the top managers at a company party and to dialogue with the CEO on his responsibilities. Knowing the responsibilities and types of decisions made by top management as we studied them in organization theory, what would you discuss about the organization with the CEO?

Which of the following is true about Porter's competitive strategies?

Which of the following reflects the overall performance of profit organizations?

Apply Porter's model for formulating strategies to the following situation: Quebecor Printing is a Canadian-based commercial printing company that is expanding, acquiring ailing printing companies, and moving into international markets. They have completed more than 100 mergers and buyouts since 1972, and have focused on customized service by using "selective binding" to print, for example, two dozen versions of Reader's Digest for urban and regional markets. [Hint: Use the example given to explain the aspect of Porter's model that you choose to illustrate.]

Official goals provide ____, while operative goals and strategies provide ____.

_____ goals relate to the market share or market standing desired by the organization.

Differentiation is the strategy that is specifically designed to innovate, take risks, and above all, grow in its dynamic environment.

Operative goals refer to the formally stated definition of business scope and outcomes the organization is trying to achieve.

If one is measuring work climate, group loyalty, and worker-management communication as a measure of effectiveness, what approach is most likely being used:

All organizations exist for a purpose.