Question 1

Satisfaction with one's coworkers or peers is not relevant in determining an employee's job satisfaction or intentions to leave the organization.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is not a characteristic of supervisor/subordinate interaction from an average supervisor communication style perspective?

Accepted Answer

A)  Supervisors believe they communicate to subordinates more than the subordinates think they do. 
B)  Subordinates distort their upward communication more if they distrust their supervisors. 
C)  Supervisors communicate differently with different groups of subordinates. 
D)  Subordinates are more satisfied if their supervisor has upward influence. 
A)  Supervisors believe they communicate to subordinates more than the subordinates think they do. 
B)  Subordinates distort their upward communication more if they distrust their supervisors. 
C)  Supervisors communicate differently with different groups of subordinates. 
D)  Subordinates are more satisfied if their supervisor has upward influence.

Question 3

Which of the following is an example of instrumental support?

Accepted Answer

A)  A worker explains how a certain procedure is done to a peer in the department. 
B)  A worker lends a laptop computer so a peer can complete a job. 
C)  A worker expresses concern over the heaving work load of a peer. 
D)  A worker shares ideas with a peer on how to keep their supervisor happy. 
A)  A worker explains how a certain procedure is done to a peer in the department. 
B)  A worker lends a laptop computer so a peer can complete a job. 
C)  A worker expresses concern over the heaving work load of a peer. 
D)  A worker shares ideas with a peer on how to keep their supervisor happy.

Question 4

Which of the following would you not expect to observe in a partnership (high LMX) supervisor-subordinate relationship?

Accepted Answer

A)  The subordinate is unwilling to interrupt the supervisor. 
B)  The supervisor includes the subordinate in making decisions. 
C)  The subordinate seeks career advice from the supervisor. 
D)  The supervisor listens to the ideas of the subordinate. 
A)  The subordinate is unwilling to interrupt the supervisor. 
B)  The supervisor includes the subordinate in making decisions. 
C)  The subordinate seeks career advice from the supervisor. 
D)  The supervisor listens to the ideas of the subordinate.

Question 5

Which of the following is not likely to cause a strong emotional response at work?

Accepted Answer

A)  being treated more harshly than expected by a customer 
B)  receiving a significantly smaller percentage raise than the other employees 
C)  receiving a significantly larger percentage raise than the other employees 
D)  receiving the usual heavy work assignments for the week 
A)  being treated more harshly than expected by a customer 
B)  receiving a significantly smaller percentage raise than the other employees 
C)  receiving a significantly larger percentage raise than the other employees 
D)  receiving the usual heavy work assignments for the week

Question 6

Which of the following would you not expect to observe in an overseer (low LMX) supervisor-subordinate relationship?

Accepted Answer

A)  The supervisor announces decisions to the subordinate. 
B)  The supervisor takes little interest in the career of the subordinate. 
C)  The subordinate does not offer ideas for improving work to the supervisor. 
D)  The subordinate is willing to interrupt the supervisor. 
A)  The supervisor announces decisions to the subordinate. 
B)  The supervisor takes little interest in the career of the subordinate. 
C)  The subordinate does not offer ideas for improving work to the supervisor. 
D)  The subordinate is willing to interrupt the supervisor.

Question 7

A fundraiser is expected to be very pleasant to all of the donors, even the rude and demanding ones, so that they will continue to give to the university. This is an example of which type of emotion?

Accepted Answer

A)  emotional labor 
B)  emotion work 
C)  emotion with work 
D)  emotion at work 
A)  emotional labor 
B)  emotion work 
C)  emotion with work 
D)  emotion at work

Question 8

Which of the following would be an example of information support?

Accepted Answer

A)  A worker finishes a report for a peer who seems swamped. 
B)  A worker expresses concern over the number of reports a peer must complete. 
C)  A worker praises a peer for the excellent information included in a report. 
D)  A worker provides a number of details needed for a peer to complete a report. 
A)  A worker finishes a report for a peer who seems swamped. 
B)  A worker expresses concern over the number of reports a peer must complete. 
C)  A worker praises a peer for the excellent information included in a report. 
D)  A worker provides a number of details needed for a peer to complete a report.

Question 9

Workplace friendships rarely reach the close friend stage. Which of the following is a common reason for moving from casual friend to close friend according to research?

Accepted Answer

A)  Peers work through some work or family conflict or stress together. 
B)  Peers work together on projects somewhat regularly. 
C)  Peers have been in the same company for a long time. 
D)  Peers joined the organization at the same time. 
A)  Peers work through some work or family conflict or stress together. 
B)  Peers work together on projects somewhat regularly. 
C)  Peers have been in the same company for a long time. 
D)  Peers joined the organization at the same time.

Question 10

The goal of mentoring is to enhance organizational productivity and performance.

Accepted Answer

A) True 
 B)False

Question 11

An employee recently experienced the death of a parent. After returning to work, the employee is often upset thinking about this loss but tries to hide it. This is an example of which type of emotion?

Accepted Answer

A)  emotion at work 
B)  emotion with work 
C)  emotional labor 
D)  emotion work 
A)  emotion at work 
B)  emotion with work 
C)  emotional labor 
D)  emotion work

Question 12

Which of the following is an example of emotion management?

Accepted Answer

A)  An employee is positive and optimistic most of the time. 
B)  An employee is negative and pessimistic most of the time. 
C)  An employee is exuberant about a positive evaluation but responds calmly to the supervisor. 
D)  An employee is angry about a negative evaluation and yells at the supervisor. 
A)  An employee is positive and optimistic most of the time. 
B)  An employee is negative and pessimistic most of the time. 
C)  An employee is exuberant about a positive evaluation but responds calmly to the supervisor. 
D)  An employee is angry about a negative evaluation and yells at the supervisor.

Question 13

An important characteristic of the differentiated perspective of a supervisor communication style compared to the average supervisor style is that it

Accepted Answer

A)  focuses on communication in the supervisor-subordinate relationship. 
B)  focuses on supervisor-subordinate relationships higher up in the organization. 
C)  recognizes that supervisors communicate differently to different subordinates. 
D)  recognizes that supervisors frequently supervisor many subordinates. 
A)  focuses on communication in the supervisor-subordinate relationship. 
B)  focuses on supervisor-subordinate relationships higher up in the organization. 
C)  recognizes that supervisors communicate differently to different subordinates. 
D)  recognizes that supervisors frequently supervisor many subordinates.

Question 14

Which of the following is not an example of emotion management?

Accepted Answer

A)  An employee stays relatively calm despite being exuberant about a raise. 
B)  An employee is neutral and unaffected by the turmoil in the office. 
C)  An employee stays relatively calm while being angry at a coworker. 
D)  An employee stays relatively neutral despite being angry about conflict at home. 
A)  An employee stays relatively calm despite being exuberant about a raise. 
B)  An employee is neutral and unaffected by the turmoil in the office. 
C)  An employee stays relatively calm while being angry at a coworker. 
D)  An employee stays relatively neutral despite being angry about conflict at home.

Question 15

If a worker seems to deserve the overseer relationship with a supervisor due poor work habits and skills, his or her peers will generally

Accepted Answer

A)  communicate to the person due to the relationship with the supervisor. 
B)  use the person as a channel for communicating with the supervisor. 
C)  avoid the person due to his or her work habits and reputation. 
D)  offer their support and empathy due to the relationship with the supervisor. 
A)  communicate to the person due to the relationship with the supervisor. 
B)  use the person as a channel for communicating with the supervisor. 
C)  avoid the person due to his or her work habits and reputation. 
D)  offer their support and empathy due to the relationship with the supervisor.

Satisfaction with one's coworkers or peers is not relevant in determining an employee's job satisfaction or intentions to leave the organization.

Which of the following is not a characteristic of supervisor/subordinate interaction from an average supervisor communication style perspective?

Which of the following is an example of instrumental support?

Which of the following would you not expect to observe in a partnership (high LMX) supervisor-subordinate relationship?

Which of the following is not likely to cause a strong emotional response at work?

Which of the following would you not expect to observe in an overseer (low LMX) supervisor-subordinate relationship?

A fundraiser is expected to be very pleasant to all of the donors, even the rude and demanding ones, so that they will continue to give to the university. This is an example of which type of emotion?

Which of the following would be an example of information support?

Workplace friendships rarely reach the close friend stage. Which of the following is a common reason for moving from casual friend to close friend according to research?

The goal of mentoring is to enhance organizational productivity and performance.

An employee recently experienced the death of a parent. After returning to work, the employee is often upset thinking about this loss but tries to hide it. This is an example of which type of emotion?

Which of the following is an example of emotion management?

An important characteristic of the differentiated perspective of a supervisor communication style compared to the average supervisor style is that it

Which of the following is not an example of emotion management?

If a worker seems to deserve the overseer relationship with a supervisor due poor work habits and skills, his or her peers will generally

Introduction

Communication and Anticipatory Socialization

Communication and Organizational Encounter

Communication and Management Theory

Communication Channels and Structures

Communication and Organizational Culture

Communication and Leadership

Communication and Decision-Making

Communication and Conflict

Communication, Power, and Resistance

Communication and Work-Nonwork Issues

Communication and the Changing Work Environment: Technology, Diversity, and Globalization

Communication During Career and Organizational Transitions

Communication During Organizational Exit

Filters

Exam 7: Communication With Organizational Members

Satisfaction with one's coworkers or peers is not relevant in determining an employee's job satisfaction or intentions to leave the organization.

Which of the following is not a characteristic of supervisor/subordinate interaction from an average supervisor communication style perspective?

Which of the following is an example of instrumental support?

Which of the following would you not expect to observe in a partnership (high LMX) supervisor-subordinate relationship?

Which of the following is not likely to cause a strong emotional response at work?

Which of the following would you not expect to observe in an overseer (low LMX) supervisor-subordinate relationship?

A fundraiser is expected to be very pleasant to all of the donors, even the rude and demanding ones, so that they will continue to give to the university. This is an example of which type of emotion?

Which of the following would be an example of information support?

Workplace friendships rarely reach the close friend stage. Which of the following is a common reason for moving from casual friend to close friend according to research?

The goal of mentoring is to enhance organizational productivity and performance.

An employee recently experienced the death of a parent. After returning to work, the employee is often upset thinking about this loss but tries to hide it. This is an example of which type of emotion?

Which of the following is an example of emotion management?

An important characteristic of the differentiated perspective of a supervisor communication style compared to the average supervisor style is that it

Which of the following is not an example of emotion management?

If a worker seems to deserve the overseer relationship with a supervisor due poor work habits and skills, his or her peers will generally

Introduction

Communication and Anticipatory Socialization

Communication and Organizational Encounter

Communication and Management Theory

Communication Channels and Structures

Communication and Organizational Culture

Communication and Leadership

Communication and Decision-Making

Communication and Conflict

Communication, Power, and Resistance

Communication and Work-Nonwork Issues

Communication and the Changing Work Environment: Technology, Diversity, and Globalization

Communication During Career and Organizational Transitions

Communication During Organizational Exit

Filters