Question 1

Moderate levels of task conflict can lead better group outcomes. Which of the following is an example of a moderate level of task conflict for a project team?

Accepted Answer

A)  Two members are unwilling to compromise on the details of the final project. 
B)  Two members seem to have a disagreeable relationship but it does not interfere. 
C)  Members have decided to go along with whatever the leader recommends. 
D)  Members have different ideas for improving the details of the final project. 
A)  Two members are unwilling to compromise on the details of the final project. 
B)  Two members seem to have a disagreeable relationship but it does not interfere. 
C)  Members have decided to go along with whatever the leader recommends. 
D)  Members have different ideas for improving the details of the final project.

Question 2

Describe steps organizations should take to address sexual harassment and bullying.

Accepted Answer

Organizations should take the following

Question 3

Studies reveal that men and women can sometimes talk about sexual harassment with the same words and phrases but intend different meanings without even knowing it.

Accepted Answer

A) True 
 B)False

Question 4

A mediator and an arbitrator are similar in many ways. Which of the following makes a mediator different from an arbitrator?

Accepted Answer

A)  listens to both sides 
B)  works until both sides agree 
C)  remains unbiased 
D)  is not a member of either group. 
A)  listens to both sides 
B)  works until both sides agree 
C)  remains unbiased 
D)  is not a member of either group.

Question 5

To be considered "workplace bullying," behavior needs to persist over time.

Accepted Answer

A) True 
 B)False

Question 6

Individuals should never use the conflict strategy of avoidance.

Accepted Answer

A) True 
 B)False

Question 7

Pat and Chris work together in the same office. Whenever they disagree on some procedure, Chris gives in to Pat to maintain a positive relationship. Chris is using which type of conflict style?

Accepted Answer

A)  avoiding 
B)  accommodating 
C)  competing 
D)  compromising 
E)  collaborative 
A)  avoiding 
B)  accommodating 
C)  competing 
D)  compromising 
E)  collaborative

Question 8

Describe three potentially positive outcomes of conflict.

Accepted Answer

1) Increased understanding and communica

Question 9

Although men and women may use similar language to describe sexual harassment, they may interpret situation differently. For example, research shows that

Accepted Answer

A)  women are more likely to consider flirting appropriate in the workplace. 
B)  men are more likely to consider flirting appropriate in the workplace. 
C)  men are less likely to consider touching a woman on the shoulder inappropriate. 
D)  women are less likely to consider attractive initiators as harassers. 
A)  women are more likely to consider flirting appropriate in the workplace. 
B)  men are more likely to consider flirting appropriate in the workplace. 
C)  men are less likely to consider touching a woman on the shoulder inappropriate. 
D)  women are less likely to consider attractive initiators as harassers.

Question 10

While the terms are somewhat different, a person using integrative bargaining is quite similar to which conflict style?

Accepted Answer

A)  avoiding 
B)  accommodating 
C)  collaborative 
D)  competing 
A)  avoiding 
B)  accommodating 
C)  collaborative 
D)  competing

Question 11

Which of the following is not something an organization needs to do to help eliminate bullying?

Accepted Answer

A)  provide training so employees can identify bullying behaviors 
B)  design the workplace so employees are not isolated for potential bullying 
C)  hire security personnel to watch for bullying behaviors between employees 
D)  develop a culture that considers bullying unacceptable and against the norm 
A)  provide training so employees can identify bullying behaviors 
B)  design the workplace so employees are not isolated for potential bullying 
C)  hire security personnel to watch for bullying behaviors between employees 
D)  develop a culture that considers bullying unacceptable and against the norm

Question 12

Role overload can trigger intrarole and interrole conflicts.

Accepted Answer

A) True 
 B)False

Question 13

In dividing up new office space, two departments each want large offices and more space than is available. Finally, the groups agree that one group will get larger offices but less overall work space, while the other group gets smaller offices but more space. This is an example of which conflict style being used?

Accepted Answer

A)  collaborating 
B)  compromise 
C)  competing 
D)  accommodation 
E)  avoiding 
A)  collaborating 
B)  compromise 
C)  competing 
D)  accommodation 
E)  avoiding

Question 14

Although the terms are somewhat different, a person who uses a distributive bargaining approach is quite similar to person who uses which conflict style?

Accepted Answer

A)  competing 
B)  avoiding 
C)  accommodating. 
D)  collaborating 
E)  compromising 
A)  competing 
B)  avoiding 
C)  accommodating. 
D)  collaborating 
E)  compromising

Question 15

Organizations and teams should always seek to reduce task conflicts.

Accepted Answer

A) True 
 B)False

Question 16

Flirting and sexual harassment are both social-sexual behaviors. Which of the following is not an important difference in defining sexual harassment?

Accepted Answer

A)  The behavior is unwanted. 
B)  The behavior is used to gain power over another. 
C)  The behavior is repetitive. 
D)  The behavior is used to gain personal benefit. 
A)  The behavior is unwanted. 
B)  The behavior is used to gain power over another. 
C)  The behavior is repetitive. 
D)  The behavior is used to gain personal benefit.

Moderate levels of task conflict can lead better group outcomes. Which of the following is an example of a moderate level of task conflict for a project team?

Describe steps organizations should take to address sexual harassment and bullying.

Studies reveal that men and women can sometimes talk about sexual harassment with the same words and phrases but intend different meanings without even knowing it.

A mediator and an arbitrator are similar in many ways. Which of the following makes a mediator different from an arbitrator?

To be considered "workplace bullying," behavior needs to persist over time.

Individuals should never use the conflict strategy of avoidance.

Pat and Chris work together in the same office. Whenever they disagree on some procedure, Chris gives in to Pat to maintain a positive relationship. Chris is using which type of conflict style?

Describe three potentially positive outcomes of conflict.

Although men and women may use similar language to describe sexual harassment, they may interpret situation differently. For example, research shows that

While the terms are somewhat different, a person using integrative bargaining is quite similar to which conflict style?

Which of the following is not something an organization needs to do to help eliminate bullying?

Role overload can trigger intrarole and interrole conflicts.

Although the terms are somewhat different, a person who uses a distributive bargaining approach is quite similar to person who uses which conflict style?

Organizations and teams should always seek to reduce task conflicts.

Flirting and sexual harassment are both social-sexual behaviors. Which of the following is not an important difference in defining sexual harassment?

Introduction

Communication and Anticipatory Socialization

Communication and Organizational Encounter

Communication and Management Theory

Communication Channels and Structures

Communication and Organizational Culture

Communication With Organizational Members

Communication and Leadership

Communication and Decision-Making

Communication, Power, and Resistance

Communication and Work-Nonwork Issues

Communication and the Changing Work Environment: Technology, Diversity, and Globalization

Communication During Career and Organizational Transitions

Communication During Organizational Exit

Filters

Exam 10: Communication and Conflict

Moderate levels of task conflict can lead better group outcomes. Which of the following is an example of a moderate level of task conflict for a project team?

Describe steps organizations should take to address sexual harassment and bullying.

Studies reveal that men and women can sometimes talk about sexual harassment with the same words and phrases but intend different meanings without even knowing it.

A mediator and an arbitrator are similar in many ways. Which of the following makes a mediator different from an arbitrator?

To be considered "workplace bullying," behavior needs to persist over time.

Individuals should never use the conflict strategy of avoidance.

Pat and Chris work together in the same office. Whenever they disagree on some procedure, Chris gives in to Pat to maintain a positive relationship. Chris is using which type of conflict style?

Describe three potentially positive outcomes of conflict.

Although men and women may use similar language to describe sexual harassment, they may interpret situation differently. For example, research shows that

While the terms are somewhat different, a person using integrative bargaining is quite similar to which conflict style?

Which of the following is not something an organization needs to do to help eliminate bullying?

Role overload can trigger intrarole and interrole conflicts.

Although the terms are somewhat different, a person who uses a distributive bargaining approach is quite similar to person who uses which conflict style?

Organizations and teams should always seek to reduce task conflicts.

Flirting and sexual harassment are both social-sexual behaviors. Which of the following is not an important difference in defining sexual harassment?

Introduction

Communication and Anticipatory Socialization

Communication and Organizational Encounter

Communication and Management Theory

Communication Channels and Structures

Communication and Organizational Culture

Communication With Organizational Members

Communication and Leadership

Communication and Decision-Making

Communication, Power, and Resistance

Communication and Work-Nonwork Issues

Communication and the Changing Work Environment: Technology, Diversity, and Globalization

Communication During Career and Organizational Transitions

Communication During Organizational Exit

Filters