Question 1

Process types in operations evolved through three 'eras'. Mass production and the strategic era were the last two. What was the first?

Accepted Answer

A)  Concept era 
B)  Early era 
C)  Craft era 
D)  Iron Age era 
A)  Concept era 
B)  Early era 
C)  Craft era 
D)  Iron Age era C

Question 2

Henry Ford is usually associated with which form of operation in the mass production era?

Accepted Answer

A)  Job shop 
B)  Assembly line 
C)  Batch production 
D)  Complex project 
A)  Job shop 
B)  Assembly line 
C)  Batch production 
D)  Complex project B

Question 3

What is the first stage in the service firm life cycle according to Sasser et al. (1978)?

Accepted Answer

A)  Introduction 
B)  Rationalisation 
C)  Entrepreneurship 
D)  Integration 
A)  Introduction 
B)  Rationalisation 
C)  Entrepreneurship 
D)  Integration C

Question 4

Why would a cinema be an example of a mass service?

Accepted Answer

A)  There are a large number of customers who want to use the process. 
B)  There is a wide variety of choice on offer 
C)  There is an easily repeatable process for all customers 
D)  The service experience can be enjoyed by many customers at once. 
A)  There are a large number of customers who want to use the process. 
B)  There is a wide variety of choice on offer 
C)  There is an easily repeatable process for all customers 
D)  The service experience can be enjoyed by many customers at once.

Question 5

In the customer processing analysis by Silvestro et al. (1992) which process type would be suggested for a high street solicitor?

Accepted Answer

A)  Professional service 
B)  Service shop 
C)  Mass service 
D)  Service process 
A)  Professional service 
B)  Service shop 
C)  Mass service 
D)  Service process

Question 6

A continuous operation is most suited to which type of operation?

Accepted Answer

A)  Automobile assembly 
B)  Can or bottle filling 
C)  Printing 
D)  Industrial chemical manufacturing 
A)  Automobile assembly 
B)  Can or bottle filling 
C)  Printing 
D)  Industrial chemical manufacturing

Question 7

When is the best time in the product life cycle to innovate?

Accepted Answer

A)  Growth 
B)  Maturity 
C)  Saturation 
D)  Decline 
A)  Growth 
B)  Maturity 
C)  Saturation 
D)  Decline

Question 8

Which two of the 4 V's do Hayes and Wheelwright use in their research and analysis of operations which lead to a seminal paper in 1979?

Accepted Answer

A)  Variability and Volume 
B)  Variation and Volume 
C)  Variety and Variation 
D)  Variety and Volume 
A)  Variability and Volume 
B)  Variation and Volume 
C)  Variety and Variation 
D)  Variety and Volume

Question 9

The product life cycle has five stages. What is the fourth stage?

Accepted Answer

A)  Growth 
B)  Maturity 
C)  Saturation 
D)  Decline 
A)  Growth 
B)  Maturity 
C)  Saturation 
D)  Decline

Question 10

Speciality eye glass manufacture is an example of which process type?

Accepted Answer

A)  Project 
B)  Job shop 
C)  Batch production 
D)  Mass production 
A)  Project 
B)  Job shop 
C)  Batch production 
D)  Mass production

Process types in operations evolved through three 'eras'. Mass production and the strategic era were the last two. What was the first?

Henry Ford is usually associated with which form of operation in the mass production era?

What is the first stage in the service firm life cycle according to Sasser et al. (1978)?

Why would a cinema be an example of a mass service?

In the customer processing analysis by Silvestro et al. (1992) which process type would be suggested for a high street solicitor?

A continuous operation is most suited to which type of operation?

When is the best time in the product life cycle to innovate?

Which two of the 4 V's do Hayes and Wheelwright use in their research and analysis of operations which lead to a seminal paper in 1979?

The product life cycle has five stages. What is the fourth stage?

Speciality eye glass manufacture is an example of which process type?

Introduction to Operations Management

Winning Customers and Competing Effectively

Locating, Designing, and Managing Facilities

Managing Supply Chain Relationships

Managing Materials and Inventory Performa

Managing Capacity and Demand

Managing the Service Encounter

Managing Quality

Managing the Workforce and Technology

Managing Projects, Crises, and Business Cont

Operations Strategy and International Oper

Lean, Agile, and Mass Customization Strategies

Innovation and Continuous Improvement

Filters

Exam 3: Operations Processes and Life Cycles

Process types in operations evolved through three 'eras'. Mass production and the strategic era were the last two. What was the first?

Henry Ford is usually associated with which form of operation in the mass production era?

What is the first stage in the service firm life cycle according to Sasser et al. (1978)?

Why would a cinema be an example of a mass service?

In the customer processing analysis by Silvestro et al. (1992) which process type would be suggested for a high street solicitor?

A continuous operation is most suited to which type of operation?

When is the best time in the product life cycle to innovate?

Which two of the 4 V's do Hayes and Wheelwright use in their research and analysis of operations which lead to a seminal paper in 1979?

The product life cycle has five stages. What is the fourth stage?

Speciality eye glass manufacture is an example of which process type?

Introduction to Operations Management

Winning Customers and Competing Effectively

Locating, Designing, and Managing Facilities

Managing Supply Chain Relationships

Managing Materials and Inventory Performa

Managing Capacity and Demand

Managing the Service Encounter

Managing Quality

Managing the Workforce and Technology

Managing Projects, Crises, and Business Cont

Operations Strategy and International Oper

Lean, Agile, and Mass Customization Strategies

Innovation and Continuous Improvement

Filters