Question 1

EAI applications store data in (a) ________ database(s).

Accepted Answer

multiple

Question 2

EAI leaves the functional systems and databases basically intact.

Accepted Answer

A) True 
 B)False  True

Question 3

It is said that adopting a system such as SAP R/3 may trigger a reduction in competitive advantage through the spread of industry standard processes. Explain why this may happen and identify the important difference that may mitigate this reduction.

Accepted Answer

Adopting a system such as SAP/3 may cause a reduction in competitive advantage through the spread of industry standard processes because the organization is imitating other organization's processes instead of developing/improving its own. Therefore, it seems to provide not much differentiation from other organizations. However, as we have learned, information systems do not only refer to the hardware, software, and procedures, but also data and people. Thus, the organization's competitive advantage depends on the good combination of these five components. Also, industry standard process can help an organization improve their processes by realizing the best practices of its competitors.

Question 4

The user interface for enterprise application integration systems and enterprise resource planning systems look completely different to the end user.

Accepted Answer

A) True 
 B)False

Question 5

There are three factors of information: purpose, ________, and means.

Accepted Answer

The answer of There are three factors of information: purpose,...

Question 6

With a(n) ________ system, people in the functional areas use the software to send and receive data directly from the central database.

Accepted Answer

The answer of With a(n) ________ system, people in the...

Question 7

Business process design projects are expensive and difficult because

Accepted Answer

A)  business processes are often complex. 
B)  of legacy technology. 
C)  of legal issues. 
D)  poor business processes are inefficient. 
E)  business processes are complex and poor business processes are inefficient. 
A)  business processes are often complex. 
B)  of legacy technology. 
C)  of legal issues. 
D)  poor business processes are inefficient. 
E)  business processes are complex and poor business processes are inefficient.

Question 8

________ combines functional systems by using software bridges to connect different functional systems.

Accepted Answer

A)  EAI 
B)  ERP 
C)  CRM 
D)  SAP R/3 
E)  MIS 
A)  EAI 
B)  ERP 
C)  CRM 
D)  SAP R/3 
E)  MIS

Question 9

Integrated CRM applications store data in a ________ database.

Accepted Answer

The answer of Integrated CRM applications store data in a...

Question 10

The only source of revenue in the supply chain is the

Accepted Answer

A)  sales department. 
B)  cash register. 
C)  end consumer. 
D)  purchasing department. 
E)  manufacturer. 
A)  sales department. 
B)  cash register. 
C)  end consumer. 
D)  purchasing department. 
E)  manufacturer.

Question 11

________ is a business process for managing all contacts between an organization and its suppliers.

Accepted Answer

A)  SRM 
B)  CRM 
C)  BRM 
D)  KRM 
E)  FRM 
A)  SRM 
B)  CRM 
C)  BRM 
D)  KRM 
E)  FRM

Question 12

The elimination of the middle layer in a supply chain is called

Accepted Answer

A)  disintermediation. 
B)  intermediation. 
C)  reintermediation. 
D)  normalization. 
E)  price elasticity. 
A)  disintermediation. 
B)  intermediation. 
C)  reintermediation. 
D)  normalization. 
E)  price elasticity.

Question 13

Enterprise resource planning software uses one database to connect the functional areas.

Accepted Answer

A) True 
 B)False

Question 14

In a functional system, the data required to answer queries from and about customers is contained within the order management system so links to other systems are not necessary.

Accepted Answer

A) True 
 B)False

Question 15

If the order entry system defines part numbers using a six-digit code and the inventory system defines part numbers using an eight-digit code, the data must be ________ in order for the two systems to share data.

Accepted Answer

A)  recombined 
B)  imported 
C)  restructured 
D)  updated 
E)  converted 
A)  recombined 
B)  imported 
C)  restructured 
D)  updated 
E)  converted

Question 16

Functional applications are sometimes called

Accepted Answer

A)  islands of automation. 
B)  inefficient systems. 
C)  isolated silos. 
D)  functional islands. 
E)  functional silos. 
A)  islands of automation. 
B)  inefficient systems. 
C)  isolated silos. 
D)  functional islands. 
E)  functional silos.

Question 17

________ is software that integrates all of the processes that touch a customer.

Accepted Answer

The answer of ________ is software that integrates all of...

Question 18

The ________ of ERP systems erodes if all companies use the same "industry standard" processes.

Accepted Answer

competitiv

Question 19

Sales management applications support

Accepted Answer

A)  the maximization of the value of the customer. 
B)  sales to existing customers. 
C)  network marketing. 
D)  database conversion 
E)  prospecting for new customers. 
A)  the maximization of the value of the customer. 
B)  sales to existing customers. 
C)  network marketing. 
D)  database conversion 
E)  prospecting for new customers.

Question 20

When a company purchases an "industry standard process" from a vendor like SAP, the company often has to

Accepted Answer

A)  lay off staff to conform to the new standards. 
B)  change the way the company operates to conform to the software. 
C)  buy more equipment to conform to the software needs. 
D)  hire more staff to use the software more efficiently. 
E)  wait years for a payback. 
A)  lay off staff to conform to the new standards. 
B)  change the way the company operates to conform to the software. 
C)  buy more equipment to conform to the software needs. 
D)  hire more staff to use the software more efficiently. 
E)  wait years for a payback.

EAI applications store data in (a) ________ database(s).

EAI leaves the functional systems and databases basically intact.

It is said that adopting a system such as SAP R/3 may trigger a reduction in competitive advantage through the spread of industry standard processes. Explain why this may happen and identify the important difference that may mitigate this reduction.

The user interface for enterprise application integration systems and enterprise resource planning systems look completely different to the end user.

There are three factors of information: purpose, ________, and means.

With a(n) ________ system, people in the functional areas use the software to send and receive data directly from the central database.

Business process design projects are expensive and difficult because

________ combines functional systems by using software bridges to connect different functional systems.

Integrated CRM applications store data in a ________ database.

The only source of revenue in the supply chain is the

________ is a business process for managing all contacts between an organization and its suppliers.

The elimination of the middle layer in a supply chain is called

Enterprise resource planning software uses one database to connect the functional areas.

In a functional system, the data required to answer queries from and about customers is contained within the order management system so links to other systems are not necessary.

If the order entry system defines part numbers using a six-digit code and the inventory system defines part numbers using an eight-digit code, the data must be ________ in order for the two systems to share data.

Functional applications are sometimes called

________ is software that integrates all of the processes that touch a customer.

The ________ of ERP systems erodes if all companies use the same "industry standard" processes.

Sales management applications support

When a company purchases an "industry standard process" from a vendor like SAP, the company often has to

Information Systems and You

Business Processes and Decision Making

Application Extension-Introduction to Business Process Modeling With Microsoft Visio

Productivity, Innovation, and Strategy

Application Extension-Introduction to Microsoft Excel 2013

Hardware and Software

Database and Content Management

Extension-Using Microsoft Access 2013

Extension-Database Design

Networks and Collaboration

Decision Making and Business Intelligence

E-commerce, Social Networking, and Web 20

Acquiring Information Systems Through Projects

Application Extension-Introduction to Microsoft Project

Structure, Governance, and Ethics

Managing Information Security and Privacy

Filters

Exam 11: Competitive Advantage and Business Processes

EAI applications store data in (a) ________ database(s).

EAI leaves the functional systems and databases basically intact.

It is said that adopting a system such as SAP R/3 may trigger a reduction in competitive advantage through the spread of industry standard processes. Explain why this may happen and identify the important difference that may mitigate this reduction.

The user interface for enterprise application integration systems and enterprise resource planning systems look completely different to the end user.

There are three factors of information: purpose, ________, and means.

With a(n) ________ system, people in the functional areas use the software to send and receive data directly from the central database.

Business process design projects are expensive and difficult because

________ combines functional systems by using software bridges to connect different functional systems.

Integrated CRM applications store data in a ________ database.

The only source of revenue in the supply chain is the

________ is a business process for managing all contacts between an organization and its suppliers.

The elimination of the middle layer in a supply chain is called

Enterprise resource planning software uses one database to connect the functional areas.

In a functional system, the data required to answer queries from and about customers is contained within the order management system so links to other systems are not necessary.

If the order entry system defines part numbers using a six-digit code and the inventory system defines part numbers using an eight-digit code, the data must be ________ in order for the two systems to share data.

Functional applications are sometimes called

________ is software that integrates all of the processes that touch a customer.

The ________ of ERP systems erodes if all companies use the same "industry standard" processes.

Sales management applications support

When a company purchases an "industry standard process" from a vendor like SAP, the company often has to

Information Systems and You

Business Processes and Decision Making

Application Extension-Introduction to Business Process Modeling With Microsoft Visio

Productivity, Innovation, and Strategy

Application Extension-Introduction to Microsoft Excel 2013

Hardware and Software

Database and Content Management

Extension-Using Microsoft Access 2013

Extension-Database Design

Networks and Collaboration

Decision Making and Business Intelligence

E-commerce, Social Networking, and Web 20

Acquiring Information Systems Through Projects

Application Extension-Introduction to Microsoft Project

Structure, Governance, and Ethics

Managing Information Security and Privacy

Filters