Question 1

Procedural justice refers to

Accepted Answer

A)  fairness in interpersonal interactions by treating others with respect. 
B)  the fairness of the process used to make a decision. 
C)  managers conducting their interpersonal dealings. 
D)  highly publicized vehicles through which employees can appeal. 
E)  the fairness and justice of the outcome of a decision. 
A)  fairness in interpersonal interactions by treating others with respect. 
B)  the fairness of the process used to make a decision. 
C)  managers conducting their interpersonal dealings. 
D)  highly publicized vehicles through which employees can appeal. 
E)  the fairness and justice of the outcome of a decision. B

Question 2

Identify and briefly describe the six steps to be followed in a termination interview.

Accepted Answer

Two points each for accurate identification and description of the six steps:
Step 1:Plan the Interview 
- Carefully schedule the meeting on a day early in the week, and try to avoid Fridays, pre-holidays, and vacation times.
- Have the employee agreement, human resources file, and release announcement (internal and external) prepared in advance
- Be available at a time after the interview in case questions or problems arise, and have phone numbers ready for medical or security emergencies.
Step 2:Get to the Point
- As soon as the employee arrives, give the person a moment to get comfortable and then inform him or her of the decision.
Step 3:Describe the Situation Briefly 
- In three or four sentences, explain why the person is being let go.
- For instance, "Production in your area is down 4 percent and we are continuing to have quality problems.
We have talked about these problems several times in the past three months and the solutions are not being followed through.
We have to make a change" 
- Remember to describe the situation rather than attacking the employee personally.
Step 4:Listen 
- It is important to continue the interview until the person appears to be talking freely and reasonably calmly about the reasons for his or her termination and the severance package that he or she is to receive
Step 5:Review All Elements of the Severance Package 
- Describe severance payments, benefits, and the way in which references will be handled
However, under no conditions should any promises or benefits beyond those already in the severance package be implied 
- The termination should be complete when the person leaves.
Step 6:Identify the Next Step 
- The terminated employee may be disoriented, so explain where he or she should go on leaving the interview.
- Remind the person whom to contact at the company regarding questions about the severance package or references.

Question 3

Group termination laws require employers who are terminating a large group of employees to give them more notice than required upon termination of an individual employee.

Accepted Answer

A) True 
 B)False  True

Question 4

A layoff, in which workers are sent home for a time, is a situation in which all of the following conditions are present except

Accepted Answer

A)  management intends to recall the employees when work is again available. 
B)  there is no work available for the employees. 
C)  management expects that the no-work situation is likely to be short-term. 
D)  management expects the no-work situation to be temporary. 
E)  employees will accept vacation pay. 
A)  management intends to recall the employees when work is again available. 
B)  there is no work available for the employees. 
C)  management expects that the no-work situation is likely to be short-term. 
D)  management expects the no-work situation to be temporary. 
E)  employees will accept vacation pay.

Question 5

Employees are often hired under an implied contract where the understanding is that the employment is for an indefinite period of time and may be terminated by either party only

Accepted Answer

A)  when reasonable notice is given. 
B)  when they mutually agree to terminate the employment relationship. 
C)  "at will." 
D)  when just cause exists. 
E)  when the probationary period is over. 
A)  when reasonable notice is given. 
B)  when they mutually agree to terminate the employment relationship. 
C)  "at will." 
D)  when just cause exists. 
E)  when the probationary period is over.

Question 6

Suggestion programs have several benefits.The net effect is

Accepted Answer

A)  they let management continually monitor employees' concerns. 
B)  there is less likelihood that small problems will grow into big ones. 
C)  they make it clear that employees have several channels through which to communicate. 
D)  they make it clear that employees have several channels through which to get responses. 
E)  they let management continually monitor employees' feelings. 
A)  they let management continually monitor employees' concerns. 
B)  there is less likelihood that small problems will grow into big ones. 
C)  they make it clear that employees have several channels through which to communicate. 
D)  they make it clear that employees have several channels through which to get responses. 
E)  they let management continually monitor employees' feelings.

Question 7

Some companies are managing the labour shortage created by retiring employees by

Accepted Answer

A)  offering "retirees on call" programs. 
B)  offering bonuses to employees about to retire to stay on past normal retirement age. 
C)  contracting out work performed by retiring employees. 
D)  hiring younger workers who are able to work harder and longer hours than the older employees they are replacing. 
E)  making greater use of information technology to automate functions performed by retiring employees. 
A)  offering "retirees on call" programs. 
B)  offering bonuses to employees about to retire to stay on past normal retirement age. 
C)  contracting out work performed by retiring employees. 
D)  hiring younger workers who are able to work harder and longer hours than the older employees they are replacing. 
E)  making greater use of information technology to automate functions performed by retiring employees.

Question 8

Employee dismissal should occur only after action has been taken to

Accepted Answer

A)  promote the employee. 
B)  suspend the employee. 
C)  demote the employee. 
D)  rehabilitate the employee. 
E)  transfer the employee. 
A)  promote the employee. 
B)  suspend the employee. 
C)  demote the employee. 
D)  rehabilitate the employee. 
E)  transfer the employee.

Question 9

Questionnaires that regularly ask employees their opinions about the company, management, and work life are called

Accepted Answer

A)  employee opinion surveys. 
B)  employee sampling surveys. 
C)  employee participation programs. 
D)  employee training programs. 
E)  employee development programs. 
A)  employee opinion surveys. 
B)  employee sampling surveys. 
C)  employee participation programs. 
D)  employee training programs. 
E)  employee development programs.

Question 10

Traditional employee communication media, such as newsletters, are being replaced with all of the following except

Accepted Answer

A)  verbal presentations. 
B)  email. 
C)  electronic bulletin boards. 
D)  intranets. 
E)  videos. 
A)  verbal presentations. 
B)  email. 
C)  electronic bulletin boards. 
D)  intranets. 
E)  videos.

Question 11

The steps in a termination interview include planning the interview carefully, getting to the point, describing the situation, and doing the majority of talking.

Accepted Answer

A) True 
 B)False

Question 12

All of the following acts are considered insubordination, whenever and wherever they occur, except

Accepted Answer

A)  deliberate defiance of clearly-stated company policies, rules, regulations, and procedures. 
B)  strict adherence to the chain of command. 
C)  criticizing the boss in public. 
D)  flat-out disobedience of or refusal to obey the boss's orders, particularly in front of others. 
E)  direct disregard of the boss's authority. 
A)  deliberate defiance of clearly-stated company policies, rules, regulations, and procedures. 
B)  strict adherence to the chain of command. 
C)  criticizing the boss in public. 
D)  flat-out disobedience of or refusal to obey the boss's orders, particularly in front of others. 
E)  direct disregard of the boss's authority.

Question 13

The first foundation of an effective disciplinary process is

Accepted Answer

A)  effective supervision of employees. 
B)  using technology to monitor employee behaviour. 
C)  a high-performance culture in the organization. 
D)  a clear system of progressive sanctions of employee behaviour. 
E)  rules and regulations. 
A)  effective supervision of employees. 
B)  using technology to monitor employee behaviour. 
C)  a high-performance culture in the organization. 
D)  a clear system of progressive sanctions of employee behaviour. 
E)  rules and regulations.

Question 14

In times when there is a work shortage, what alternatives to layoff are available for employers to consider? In your answer, indicate why an employer might consider alternatives to layoff and identify and describe three alternatives.

Accepted Answer

One point-an employer might consider alt

Question 15

The process of reducing, usually dramatically, the number of people employed by the firm is referred to as

Accepted Answer

A)  division of work. 
B)  reengineering. 
C)  downsizing. 
D)  job specialization. 
E)  mass layoffs. 
A)  division of work. 
B)  reengineering. 
C)  downsizing. 
D)  job specialization. 
E)  mass layoffs.

Question 16

An employee dismissal that does not comply with the law or does not comply with a written or implied contractual arrangement is referred to as

Accepted Answer

A)  firing an employee. 
B)  furloughing an employee. 
C)  "at will" termination. 
D)  wrongful dismissal. 
E)  a contract violation. 
A)  firing an employee. 
B)  furloughing an employee. 
C)  "at will" termination. 
D)  wrongful dismissal. 
E)  a contract violation.

Question 17

Retirement education and planning firms provide services including all of the following except

Accepted Answer

A)  computer training. 
B)  relationship issues. 
C)  lifestyle goals. 
D)  health issues. 
E)  financial planning. 
A)  computer training. 
B)  relationship issues. 
C)  lifestyle goals. 
D)  health issues. 
E)  financial planning.

Question 18

The Employee Feedback System is an employee satisfaction survey covering all of the following except

Accepted Answer

A)  quality focus. 
B)  job satisfaction. 
C)  coworker cohesion. 
D)  recruitment policies. 
E)  employee commitment. 
A)  quality focus. 
B)  job satisfaction. 
C)  coworker cohesion. 
D)  recruitment policies. 
E)  employee commitment.

Question 19

The average age of retirement in the private sector is

Accepted Answer

A)  65 
B)  72 
C)  62 
D)  60 
E)  66 
A)  65 
B)  72 
C)  62 
D)  60 
E)  66

Question 20

Some firms give employees extensive data on the performance of and prospects for their operation, in order to make employees feel committed.

Accepted Answer

A) True 
 B)False

Procedural justice refers to

Identify and briefly describe the six steps to be followed in a termination interview.

Group termination laws require employers who are terminating a large group of employees to give them more notice than required upon termination of an individual employee.

A layoff, in which workers are sent home for a time, is a situation in which all of the following conditions are present except

Employees are often hired under an implied contract where the understanding is that the employment is for an indefinite period of time and may be terminated by either party only

Suggestion programs have several benefits.The net effect is

Some companies are managing the labour shortage created by retiring employees by

Employee dismissal should occur only after action has been taken to

Questionnaires that regularly ask employees their opinions about the company, management, and work life are called

Traditional employee communication media, such as newsletters, are being replaced with all of the following except

The steps in a termination interview include planning the interview carefully, getting to the point, describing the situation, and doing the majority of talking.

All of the following acts are considered insubordination, whenever and wherever they occur, except

The first foundation of an effective disciplinary process is

In times when there is a work shortage, what alternatives to layoff are available for employers to consider? In your answer, indicate why an employer might consider alternatives to layoff and identify and describe three alternatives.

The process of reducing, usually dramatically, the number of people employed by the firm is referred to as

An employee dismissal that does not comply with the law or does not comply with a written or implied contractual arrangement is referred to as

Retirement education and planning firms provide services including all of the following except

The Employee Feedback System is an employee satisfaction survey covering all of the following except

The average age of retirement in the private sector is

Some firms give employees extensive data on the performance of and prospects for their operation, in order to make employees feel committed.

The Strategic Role of Human Resources Management

The Changing Legal Emphasis: Compliance and Impact on Canadian Workplaces

Designing and Analyzing Jobs

Human Resources Planning and Recruitment

Selection

Orientation and Training

Performance Management

Strategic Pay Plans

Employee Benefits and Services

Occupational Health and Safety

Labour Relations

Managing Human Resources in a Global Business

Filters

Exam 11: Managing Employee Separations: Foundations of Employee Engagement Communication and Turnover Management

Procedural justice refers to

Identify and briefly describe the six steps to be followed in a termination interview.

Group termination laws require employers who are terminating a large group of employees to give them more notice than required upon termination of an individual employee.

A layoff, in which workers are sent home for a time, is a situation in which all of the following conditions are present except

Employees are often hired under an implied contract where the understanding is that the employment is for an indefinite period of time and may be terminated by either party only

Suggestion programs have several benefits.The net effect is

Some companies are managing the labour shortage created by retiring employees by

Employee dismissal should occur only after action has been taken to

Questionnaires that regularly ask employees their opinions about the company, management, and work life are called

Traditional employee communication media, such as newsletters, are being replaced with all of the following except

The steps in a termination interview include planning the interview carefully, getting to the point, describing the situation, and doing the majority of talking.

All of the following acts are considered insubordination, whenever and wherever they occur, except

The first foundation of an effective disciplinary process is

In times when there is a work shortage, what alternatives to layoff are available for employers to consider? In your answer, indicate why an employer might consider alternatives to layoff and identify and describe three alternatives.

The process of reducing, usually dramatically, the number of people employed by the firm is referred to as

An employee dismissal that does not comply with the law or does not comply with a written or implied contractual arrangement is referred to as

Retirement education and planning firms provide services including all of the following except

The Employee Feedback System is an employee satisfaction survey covering all of the following except

The average age of retirement in the private sector is

Some firms give employees extensive data on the performance of and prospects for their operation, in order to make employees feel committed.

The Strategic Role of Human Resources Management

The Changing Legal Emphasis: Compliance and Impact on Canadian Workplaces

Designing and Analyzing Jobs

Human Resources Planning and Recruitment

Selection

Orientation and Training

Performance Management

Strategic Pay Plans

Employee Benefits and Services

Occupational Health and Safety

Labour Relations

Managing Human Resources in a Global Business

Filters