Exam 8: Performance and Talent Management

Managers at ADK Marketing will start using information technology to automate performance management. What should managers do first?

In order to ensure that performance goals are challenging and relevant, Matthew, a marketing manager, should independently set goals for his subordinates because participatively set goals usually produce lower job performance.

Which of the following best describes a behaviorally anchored rating scale?

Which performance appraisal technique lists traits and a range of performance for each?

Central tendency is a problem that occurs when a supervisor's rating of a subordinate on one trait biases the rating of that person on other traits.

Which performance appraisal method involves distinguishing between the worst and best employees based on a trait or traits?

Both graphic rating scales and MBO appraisals judge the performance of employees relative to each other based on objective criteria.

Suppose you have five employees to rate. You make a chart of all possible pairs of employees for each trait being evaluated. Then, you indicate the better employee of the pair for each pair. Finally, you add up the number of positives for each employee. In this case, you have used the ________ method of performance appraisal.

Studies indicate that the idiosyncratic biases of appraisers account for the largest percentage of observed variances in performance ratings.

During an appraisal interview, the supervisor should speak in generalities to avoid potential legal ramifications.

Which of the following has most likely occurred when a supervisor conducting a performance appraisal is influenced by a subordinate's age, sex, or race?

What is a benefit of using rating committees for performance appraisals?

What is the main difference between a performance appraisal and performance management?

Which of the following is LEAST likely to protect employers against bias claims stemming from the use of the forced distribution method?

All of the following are reasons for appraising an employee's performance EXCEPT ________.

What is the first step in the MBO method of performance appraisal?

Setting work standards, assessing an employee's performance against those standards, and providing employee feedback are the three steps of the ________.

What are the advantages and disadvantages of using upward feedback?

Shell China managers meet regularly with the firm's emerging leaders to help them set goals and obtain appropriate development opportunities. Shell China is most likely engaged in ________.

Why is it important for a manager to appraise a subordinate's performance? How can a manager handle a subordinate who is defensive when told that his or her performance is poor?