Question 1

Explain how an MBO program works and describe the six steps involved in this type of program.

Accepted Answer

MBO programs basically require managers

Question 2

A legally defensible performance appraisal is most likely based on ________.

Accepted Answer

A)  employee rankings 
B)  supervisory opinion 
C)  feedback 
D)  job analysis 
A)  employee rankings 
B)  supervisory opinion 
C)  feedback 
D)  job analysis

Question 3

Although management by objectives cannot be used as a primary performance appraisal tool, it is useful as a supplement to the graphic rating method.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following should a manager do to prepare for an appraisal interview?

Accepted Answer

A)  give the employee a day's notice to compile questions and comments 
B)  compare the employee's performance to industry standards 
C)  locate a private area for conducting the interview 
D)  set aside at least two hours for the interview 
A)  give the employee a day's notice to compile questions and comments 
B)  compare the employee's performance to industry standards 
C)  locate a private area for conducting the interview 
D)  set aside at least two hours for the interview

Question 5

What is the forced distribution method? What potential problems are associated with the forced distribution method?

Accepted Answer

The forced distribution method is simila

Question 6

Sam supervises a team of data entry clerks at Geico. The firm's electronic performance monitoring system enables Sam to electronically monitor the amount of computerized data an employee processes each day.

Accepted Answer

A) True 
 B)False

Question 7

Which performance appraisal tool involves a supervisor maintaining a log of positive and negative examples of a subordinate's work-related behavior?

Accepted Answer

A)  alternation ranking 
B)  constant sums rating 
C)  narrative forms 
D)  critical incident 
A)  alternation ranking 
B)  constant sums rating 
C)  narrative forms 
D)  critical incident

Question 8

Which of the following terms refers to a performance appraisal based on surveys from peers, supervisors, subordinates, and customers?

Accepted Answer

A)  committee rating 
B)  team appraisal 
C)  upward feedback 
D)  360-degree feedback 
A)  committee rating 
B)  team appraisal 
C)  upward feedback 
D)  360-degree feedback

Question 9

Laurie received a performance appraisal from her immediate supervisor and three other supervisors at MJX Enterprises. Which of the following performance appraisal methods is most likely used by MJX Enterprises?

Accepted Answer

A)  rating committee 
B)  peer appraisal 
C)  360-degree feedback 
D)  self-rating 
A)  rating committee 
B)  peer appraisal 
C)  360-degree feedback 
D)  self-rating

Question 10

Peer appraisals have been shown to result in a ________.

Accepted Answer

A)  reduction of social loafing 
B)  reduction of group cohesion 
C)  decrease in satisfaction with the group 
D)  tendency to inaccurately predict promotions 
A)  reduction of social loafing 
B)  reduction of group cohesion 
C)  decrease in satisfaction with the group 
D)  tendency to inaccurately predict promotions

Question 11

The best method for reducing the problems of leniency or strictness in performance appraisals is to ________.

Accepted Answer

A)  reconsider the timing of the appraisal 
B)  require multiple appraisals 
C)  keep critical incident logs 
D)  rank employees 
A)  reconsider the timing of the appraisal 
B)  require multiple appraisals 
C)  keep critical incident logs 
D)  rank employees

Question 12

Which of the following is LEAST likely to be used by firms as an alternative source of performance appraisal information?

Accepted Answer

A)  peers 
B)  rating committees 
C)  the employee 
D)  outside experts 
A)  peers 
B)  rating committees 
C)  the employee 
D)  outside experts

Question 13

Research indicates that electronic performance monitoring improves productivity and lowers employee stress levels.

Accepted Answer

A) True 
 B)False

Question 14

What is the purpose of performance appraisals? Who do you think employers should conduct performance appraisals? Why?

Accepted Answer

There are three main reasons to appraise

Question 15

Jason is generally considered unfriendly at work, although he performs the tasks of his job very well. His supervisor rates him low on the trait "gets along well with others" and also rates him low on standards not related to socialization at work. Jason's performance appraisal may be unfair due to ________.

Accepted Answer

A)  impression management 
B)  stereotyping 
C)  halo effect 
D)  strictness 
A)  impression management 
B)  stereotyping 
C)  halo effect 
D)  strictness

Question 16

Which of the following best describes the purpose of an appraisal interview?

Accepted Answer

A)  making plans to correct employee weaknesses 
B)  discussing and scheduling training programs 
C)  providing upward feedback to supervisors 
D)  training supervisors in the rating process 
A)  making plans to correct employee weaknesses 
B)  discussing and scheduling training programs 
C)  providing upward feedback to supervisors 
D)  training supervisors in the rating process

Question 17

Supervisors at Sun Microsystems use the forced distribution method to evaluate performance, so they must ensure that the proportions in each category are symmetrical.

Accepted Answer

A) True 
 B)False

Question 18

The best way of reducing the problem of central tendency in performance appraisals is to ________.

Accepted Answer

A)  rank employees 
B)  establish SMART goals 
C)  use graphic rating scales 
D)  limit the number of appraisals 
A)  rank employees 
B)  establish SMART goals 
C)  use graphic rating scales 
D)  limit the number of appraisals

Question 19

When a supervisor must criticize a subordinate in an appraisal interview, it is best to ________.

Accepted Answer

A)  hold the meeting with co-workers who can document the situation 
B)  provide specific examples of critical incidents 
C)  acknowledge the supervisor's personal biases 
D)  limit negative feedback to once every year 
A)  hold the meeting with co-workers who can document the situation 
B)  provide specific examples of critical incidents 
C)  acknowledge the supervisor's personal biases 
D)  limit negative feedback to once every year

Question 20

Which of the following is a benefit of using computerized or Web-based performance appraisal systems ?

Accepted Answer

A)  providing training for new employees 
B)  helping managers to determine sales activities 
C)  allowing employees to perform self-evaluations 
D)  enabling managers to monitor employees' computers 
A)  providing training for new employees 
B)  helping managers to determine sales activities 
C)  allowing employees to perform self-evaluations 
D)  enabling managers to monitor employees' computers

Explain how an MBO program works and describe the six steps involved in this type of program.

A legally defensible performance appraisal is most likely based on ________.

Although management by objectives cannot be used as a primary performance appraisal tool, it is useful as a supplement to the graphic rating method.

Which of the following should a manager do to prepare for an appraisal interview?

What is the forced distribution method? What potential problems are associated with the forced distribution method?

Sam supervises a team of data entry clerks at Geico. The firm's electronic performance monitoring system enables Sam to electronically monitor the amount of computerized data an employee processes each day.

Which performance appraisal tool involves a supervisor maintaining a log of positive and negative examples of a subordinate's work-related behavior?

Which of the following terms refers to a performance appraisal based on surveys from peers, supervisors, subordinates, and customers?

Laurie received a performance appraisal from her immediate supervisor and three other supervisors at MJX Enterprises. Which of the following performance appraisal methods is most likely used by MJX Enterprises?

Peer appraisals have been shown to result in a ________.

The best method for reducing the problems of leniency or strictness in performance appraisals is to ________.

Which of the following is LEAST likely to be used by firms as an alternative source of performance appraisal information?

Research indicates that electronic performance monitoring improves productivity and lowers employee stress levels.

What is the purpose of performance appraisals? Who do you think employers should conduct performance appraisals? Why?

Which of the following best describes the purpose of an appraisal interview?

Supervisors at Sun Microsystems use the forced distribution method to evaluate performance, so they must ensure that the proportions in each category are symmetrical.

The best way of reducing the problem of central tendency in performance appraisals is to ________.

When a supervisor must criticize a subordinate in an appraisal interview, it is best to ________.

Which of the following is a benefit of using computerized or Web-based performance appraisal systems ?

Managing Human Resources Today

Managing Equal Opportunity and Diversity

Human Resource Strategy and Analysis

Job Analysis and Talent Management

Personnel Planning and Recruiting

Selecting Employees

Training and Developing Employees

Managing Employee Retention, Engagement, and Careers

Developing Compensation Plans

Pay for Performance and Employee Benefits

Ethics, Employee Relations, and Fair Treatment at Work

Working with Unions and Resolving Disputes

Improving Occupational Safety, Health, and Risk Management

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Exam 8: Performance and Talent Management

Explain how an MBO program works and describe the six steps involved in this type of program.

A legally defensible performance appraisal is most likely based on ________.

Although management by objectives cannot be used as a primary performance appraisal tool, it is useful as a supplement to the graphic rating method.

Which of the following should a manager do to prepare for an appraisal interview?

What is the forced distribution method? What potential problems are associated with the forced distribution method?

Sam supervises a team of data entry clerks at Geico. The firm's electronic performance monitoring system enables Sam to electronically monitor the amount of computerized data an employee processes each day.

Which performance appraisal tool involves a supervisor maintaining a log of positive and negative examples of a subordinate's work-related behavior?

Which of the following terms refers to a performance appraisal based on surveys from peers, supervisors, subordinates, and customers?

Laurie received a performance appraisal from her immediate supervisor and three other supervisors at MJX Enterprises. Which of the following performance appraisal methods is most likely used by MJX Enterprises?

Peer appraisals have been shown to result in a ________.

The best method for reducing the problems of leniency or strictness in performance appraisals is to ________.

Which of the following is LEAST likely to be used by firms as an alternative source of performance appraisal information?

Research indicates that electronic performance monitoring improves productivity and lowers employee stress levels.

What is the purpose of performance appraisals? Who do you think employers should conduct performance appraisals? Why?

Which of the following best describes the purpose of an appraisal interview?

Supervisors at Sun Microsystems use the forced distribution method to evaluate performance, so they must ensure that the proportions in each category are symmetrical.

The best way of reducing the problem of central tendency in performance appraisals is to ________.

When a supervisor must criticize a subordinate in an appraisal interview, it is best to ________.

Which of the following is a benefit of using computerized or Web-based performance appraisal systems ?

Managing Human Resources Today

Managing Equal Opportunity and Diversity

Human Resource Strategy and Analysis

Job Analysis and Talent Management

Personnel Planning and Recruiting

Selecting Employees

Training and Developing Employees

Managing Employee Retention, Engagement, and Careers

Developing Compensation Plans

Pay for Performance and Employee Benefits

Ethics, Employee Relations, and Fair Treatment at Work

Working with Unions and Resolving Disputes

Improving Occupational Safety, Health, and Risk Management

Filters