Exam 8: Training Human Resources

In her evaluation sheet, Theresa, a trainer in a company, gets very high ratings in the areas of class enjoyability and trainee willingness to take the program again. This evaluation best exemplifies a _____ measure.

Dr. Smith, a veterinarian, has hired Carlos as an assistant. On Carlos's first day at work, Dr. Smith shows him the technique of holding a cat for vaccinations. First, Dr. Smith describes the technique, and then he practically shows the process of vaccination. Later he asks Carlos to hold the cat and corrects his mistakes. This is an example of:

E-learning can cause trainee anxiety.

Molly, a customer service representative for an insurance company, was rude to one of her customers. The customer immediately contacted Molly's supervisor and lodged a complaint. Molly's supervisor then reprimanded Molly and recorded the incident in her file. Molly has made a conscious effort ever since not to repeat the same mistake. This best exemplifies:

Why does informal training occur?

Why do organizations opt for external training?

A group of oil refinery supervisors from the U.S. attend a class on Spanish language every Thursday afternoon. Their main purpose is to use Spanish to communicate with their contractors whose primary language is Spanish. This best illustrates _____.

Active practice occurs when trainees perform job-related tasks and duties during training.

"Soft" skills are critical in many instances in a business environment and can be taught.

Development is distinguished from training, in that:

Discuss the usefulness of cooperative training?

The most common method of delivering training at all levels in an organization is:

Summarize some of the disadvantages or challenges associated with e-learning.

In the _____ phase of the training process, organizational and employee performance issues are considered to determine if training can help.

Which of the following is a disadvantage of the on-the-job training (OJT)?

The most elementary way in which people learn is _____, which involves copying someone else's behavior.

The planned introduction of new employees to their jobs, coworkers, and the organization is referred to as _____.

Once training requirements have been identified using needs analyses, training objectives and priorities can be established by:

Unions view cross training unfavorably primarily because:

A fitness center is planning to invest in a specialized exercise equipment. This equipment is highly effective, but the club members could be injured if the equipment is not used correctly. The fitness center is sends its exercise instructors to a certified training program to learn how to use these machines correctly. This is best classified as: