Exam 8: Training Human Resources

The most common approach for making individual analysis is to use performance appraisal data.

The most common approach for making individual analysis is to:

Since the U.S. culture is so widely dispersed via television, music, and the Internet, it is less necessary to conduct intercultural training for foreigners taking jobs in the U.S. than it is for U.S. nationals to receive intercultural training prior to foreign assignments.

Explain the term adult learning. Discuss some of the principles for designing training for adults.

E-learning is the most appropriate mode for traininings on leadership and cultural changes.

The loan review department at a major regional bank has an exceptionally high turnover of both administrative assistants and analysts. Several analysts have quit within six months of taking the job. In this scenario, a(n) _____ analysis would most accurately reveal if there is a need for training in this department that would reduce the level of turnover.

Carlene, a customer executive, arrives at the training facility of the company full of enthusiasm because she is really excited about learning how to cope with difficult customers. She has encountered a number of intransigent customers and is eager to see what "tricks" the trainers can show her. This shows that Carlene has the motivation to learn.

On-the-job training is by far the most commonly used form of training, because it can be smoothly integrated into the regular work flow.

A gap analysis identifies the difference between what an individual employee knows and what the employee should know in order to perform the job satisfactorily.

For employers, one of the advantages of cross training employees is:

Immediate confirmation corrects errors that, if made and not corrected throughout the training, might establish an undesirable pattern that would need to be unlearned.

E-learning is limited in terms of accessibility compared to leadership and cultural training.

The "emotional" component of intercultural competence is the person's:

The best way to determine if a change in performance resulted from training or from other factors is to use a control group combined with:

A strategic mind-set leads top management to understand that training is the sole answer to most employee and organizational performance problems.

Lifelong Learning Accounts:

Henry, a trainer at a chemical company, schedules a training on handling hazardous materials for the new batch of employees in the production unit of the company. The training complies with OSHA regulations and was already provided to the other employees of the company. This best exemplifies _____ training.

Which of the following is true about on-the-job training (OJT)?

Organizations in many industries create value by using the organization's intellectual capital. This is called _____ management.

The concept of reinforcement is based on the law of effect, which states that people tend to avoid repeating actions that give them a positive reward.