Exam 13: Troubleshooting Network Problems

Describe four ways a network professional might use a multimeter.

____ are often considered third-level support.

For documenting problems, some organizations use a software program known as a(n) ____________________ (also informally known as help desk software).

A ____ is a tool that can assess the quality of the wireless signal.

A ____ usually results from a bad NIC.

Network engineers today might call any protocol analyzer tool a(n) ____________________.

List five questions that may help a network professional determine whether a problem's symptoms are truly reproducible and, if so, to what extent.

Most wireless testing tools contain more powerful antennas than a workstation NIC.

Describe how a network administrator should react upon discovering that a network change has generated a problem.

A ____ is a document (preferably online) that lists every service and software package supported within an organization, plus the names of first- and second-level support contacts for those services or software packages.

Describe three advantages of using wireless network tools.

Before using a network monitor or protocol analyzer on a network, it is important to know what ____ on your network normally looks like.

Continuity testers can only be used to test copper cable.

The danger in using a ____ is that it could collect more information than you or the machine can reasonably process.

Resistance is measured in ____.

An administrator should take the time to troubleshoot all network problems correctly by asking specific questions designed to identify the problem ____.

Rather than issue an electrical signal over the cable as twisted pair cable testers do, a(n) ____________________ transmits light-based signals of different wavelengths over the fiber.

____ are often considered first-level support.

List eight questions to ask to help identify network problem symptoms that are not immediately obvious.

A ____ can be used to intercept a telephone conversation.