Question 1

The electronic scheduler function can do all of the following,except:

Accepted Answer

A) allow the user to matrix the appointment scheduler according to production goals. 
B) alert scheduling staff if sufficient time is not scheduled between appointments. 
C) coordinate schedules when the patient sees more than one provider in the same day. 
D) alert the user if the recall does not meet the insurance company's standard. 
A) allow the user to matrix the appointment scheduler according to production goals. 
B) alert scheduling staff if sufficient time is not scheduled between appointments. 
C) coordinate schedules when the patient sees more than one provider in the same day. 
D) alert the user if the recall does not meet the insurance company's standard. D

Question 2

Which of the following should be considered when a software package is selected?

Accepted Answer

A) The package places priority on the needs of the office manager. 
B) The package comes with sufficient support to run the software. 
C) The package offers the same features as those offered in similar practices. 
D) Both A and B 
A) The package places priority on the needs of the office manager. 
B) The package comes with sufficient support to run the software. 
C) The package offers the same features as those offered in similar practices. 
D) Both A and B B

Question 3

A computerized system at the intermediate level adds which of the following functions to a basic level?

Accepted Answer

A) Intraoral imaging 
B) Periodontal charting 
C) Digital radiography 
D) Batch insurance claims for group submission 
A) Intraoral imaging 
B) Periodontal charting 
C) Digital radiography 
D) Batch insurance claims for group submission D

Question 4

Audit trails identify who entered or edited information.This is important for a paperless dental practice because it records all changes to information and identifies who made the changes and on what date.This also meets what legal requirements?

Accepted Answer

A) Americans With Disabilities Act 
B) Mandates of the HIPAA Security Rule 
C) American Dental Association guidelines 
D) Medicare part D 
A) Americans With Disabilities Act 
B) Mandates of the HIPAA Security Rule 
C) American Dental Association guidelines 
D) Medicare part D

Question 5

A paperless dental practice uses a _______ software program.

Accepted Answer

A) level one (basic) 
B) level two (intermediate) 
C) level three (advanced) 
D) level four (complex) 
A) level one (basic) 
B) level two (intermediate) 
C) level three (advanced) 
D) level four (complex)

Question 6

You inquire whether the new software has the capability to produce "walkout statements." What is the function of a walkout statement?

Accepted Answer

A) Identifies patients who fail to return to complete their treatment 
B) Provides patients with post-treatment instructions,next appointment,and billing summary 
C) Documents patients who fail to keep appointments 
D) Prepares statements for patients who settle their account after treatment 
A) Identifies patients who fail to return to complete their treatment 
B) Provides patients with post-treatment instructions,next appointment,and billing summary 
C) Documents patients who fail to keep appointments 
D) Prepares statements for patients who settle their account after treatment

Question 7

Electronic code sets can be standardized,or they can be unique to the software program.Which of the following code sets is standardized?

Accepted Answer

A) ADA code 
B) Procedure code category 
C) CDT code 
D) All of the above 
A) ADA code 
B) Procedure code category 
C) CDT code 
D) All of the above

Question 8

What should you do if the computer system goes down?

Accepted Answer

A) Cancel all patient appointments until the system is up and running. 
B) Ask patients to wait in the reception area until the system is up and running. 
C) Use the "honor system"-upon completion of treatment,ask patients to return to the office at their earliest convenience to complete the transaction (schedule appointments,pay for services rendered,etc. ). 
D) Record transactions in a daily journal,and enter the data when the system is up and running. 
A) Cancel all patient appointments until the system is up and running. 
B) Ask patients to wait in the reception area until the system is up and running. 
C) Use the "honor system"-upon completion of treatment,ask patients to return to the office at their earliest convenience to complete the transaction (schedule appointments,pay for services rendered,etc. ). 
D) Record transactions in a daily journal,and enter the data when the system is up and running.

Question 9

The office manger asks you to back up the system.Which of the following describes the procedure she wants you to complete?

Accepted Answer

A) Manually record all daily transactions. 
B) Return all computers to the startup screen before you leave for the day. 
C) File all patients' treatment records. 
D) Make an electronic copy of all information stored on the hard drive. 
A) Manually record all daily transactions. 
B) Return all computers to the startup screen before you leave for the day. 
C) File all patients' treatment records. 
D) Make an electronic copy of all information stored on the hard drive.

Question 10

Which of the following statements is false?

Accepted Answer

A) In most cases,if the computer system goes down,it will be up and running in a few hours. 
B) Printing the weekly appointment book at the end of each day will ensure that you have a backup appointment book in the event that the computer system goes down. 
C) If the computer system goes down,keep track of patients who need appointments,and contact them as soon as possible to schedule their next appointment. 
D) The dental practice should have a backup plan in place that will allow the practice to function without the computer system for several hours. 
A) In most cases,if the computer system goes down,it will be up and running in a few hours. 
B) Printing the weekly appointment book at the end of each day will ensure that you have a backup appointment book in the event that the computer system goes down. 
C) If the computer system goes down,keep track of patients who need appointments,and contact them as soon as possible to schedule their next appointment. 
D) The dental practice should have a backup plan in place that will allow the practice to function without the computer system for several hours.

Question 11

A major advantage of a computerized system is:

Accepted Answer

A) information that is common to all accounts is entered only once. 
B) it replaces the need for record storage. 
C) reports will not have to be customized. 
D) all software programs work the same way,so that extensive training is not needed. 
A) information that is common to all accounts is entered only once. 
B) it replaces the need for record storage. 
C) reports will not have to be customized. 
D) all software programs work the same way,so that extensive training is not needed.

Question 12

Title,menu,tool,power,and status bars are basic elements of a Windows program.However,most updated dental practice management programs do not use a Windows format.

Accepted Answer

A) The first statement is true;the second statement is false. 
B) The first statement is false;the second statement is true. 
C) Both statements are true. 
D) Both statements are false. 
A) The first statement is true;the second statement is false. 
B) The first statement is false;the second statement is true. 
C) Both statements are true. 
D) Both statements are false.

Question 13

What determines the exact order and characteristics of the startup procedure?

Accepted Answer

A) Status box 
B) Type of computer system 
C) Preference of the administrator 
D) Available backup system 
A) Status box 
B) Type of computer system 
C) Preference of the administrator 
D) Available backup system

Question 14

When a dental practice is considering a new computer software package,all personnel should have input into the decision.Which member of the team will be most interested in assessing the recall function?

Accepted Answer

A) Accountant 
B) Hygienist 
C) Dentist 
D) Administrative dental assistant 
A) Accountant 
B) Hygienist 
C) Dentist 
D) Administrative dental assistant

Question 15

A computerized account identifies _______.

Accepted Answer

A) the person receiving dental treatment 
B) the person who is financially responsible for paying the account 
C) the legal guardian or head of household 
D) the patient's insurance company 
A) the person receiving dental treatment 
B) the person who is financially responsible for paying the account 
C) the legal guardian or head of household 
D) the patient's insurance company

Question 16

The primary purpose of a backup plan is to:

Accepted Answer

A) safeguard the practice from loss of time and valuable information. 
B) provide for storage of information at more than one location. 
C) guard against computer downtime. 
D) prevent the need for use of a manual system when the computer system is down. 
A) safeguard the practice from loss of time and valuable information. 
B) provide for storage of information at more than one location. 
C) guard against computer downtime. 
D) prevent the need for use of a manual system when the computer system is down.

Question 17

A printout that lists all payments made by the patient for tax reporting is called a/an _______.

Accepted Answer

A) walkout statement 
B) (IC
D) -9 
C) truth-in-lending statement 
D) year-end summary 
A) walkout statement 
B) (IC
D) -9 
C) truth-in-lending statement 
D) year-end summary

Question 18

A computerized recall system _______.

Accepted Answer

A) allows the scheduling of patients 1 year in advance 
B) submits insurance claims electronically 
C) produces age reports 
D) can track patients who regularly do not show for scheduled appointments 
A) allows the scheduling of patients 1 year in advance 
B) submits insurance claims electronically 
C) produces age reports 
D) can track patients who regularly do not show for scheduled appointments

Question 19

Match between columns
                        Premises: Intraoral imaging and digital radiographs
Organizing patient names,addresses,and telephone numbers
Generating insurance claims
Writing prescriptions
Digital signatures
Electronic scheduling

Accepted Answer

The Answer of Level two (intermediate) and Level one (basic) is...

Question 20

A/an _______ is a company that provides patient billing,insurance verification,and marketing and promotion services for a dental practice.

Accepted Answer

A) outsource group 
B) third party vendor 
C) marketing and promotion firm 
D) accounting firm 
A) outsource group 
B) third party vendor 
C) marketing and promotion firm 
D) accounting firm

The electronic scheduler function can do all of the following,except:

Which of the following should be considered when a software package is selected?

A computerized system at the intermediate level adds which of the following functions to a basic level?

Audit trails identify who entered or edited information.This is important for a paperless dental practice because it records all changes to information and identifies who made the changes and on what date.This also meets what legal requirements?

A paperless dental practice uses a _______ software program.

You inquire whether the new software has the capability to produce "walkout statements." What is the function of a walkout statement?

Electronic code sets can be standardized,or they can be unique to the software program.Which of the following code sets is standardized?

What should you do if the computer system goes down?

The office manger asks you to back up the system.Which of the following describes the procedure she wants you to complete?

Which of the following statements is false?

A major advantage of a computerized system is:

Title,menu,tool,power,and status bars are basic elements of a Windows program.However,most updated dental practice management programs do not use a Windows format.

What determines the exact order and characteristics of the startup procedure?

When a dental practice is considering a new computer software package,all personnel should have input into the decision.Which member of the team will be most interested in assessing the recall function?

A computerized account identifies _______.

The primary purpose of a backup plan is to:

A printout that lists all payments made by the patient for tax reporting is called a/an _______.

A computerized recall system _______.

A/an _______ is a company that provides patient billing,insurance verification,and marketing and promotion services for a dental practice.

Orientation to the Dental Profession

Dental Basics

Communication Skills and Telephone Techniques

Written Correspondence

Patient Relations

Dental Healthcare Team Communications

Patient Clinical Records

Information Management

Dental Patient Scheduling

Recall Systems

Inventory Management

Dental Office Equipment

Financial Arrangements and Collection Procedures

Dental Insurance Processing

Bookkeeping Procedures: Accounts Payable

Bookkeeping Procedures: Accounts Receivable

Employment Strategies

Filters

Exam 7: Computerized Dental Practice

The electronic scheduler function can do all of the following,except:

Which of the following should be considered when a software package is selected?

A computerized system at the intermediate level adds which of the following functions to a basic level?

Audit trails identify who entered or edited information.This is important for a paperless dental practice because it records all changes to information and identifies who made the changes and on what date.This also meets what legal requirements?

A paperless dental practice uses a _______ software program.

You inquire whether the new software has the capability to produce "walkout statements." What is the function of a walkout statement?

Electronic code sets can be standardized,or they can be unique to the software program.Which of the following code sets is standardized?

What should you do if the computer system goes down?

The office manger asks you to back up the system.Which of the following describes the procedure she wants you to complete?

Which of the following statements is false?

A major advantage of a computerized system is:

Title,menu,tool,power,and status bars are basic elements of a Windows program.However,most updated dental practice management programs do not use a Windows format.

What determines the exact order and characteristics of the startup procedure?

When a dental practice is considering a new computer software package,all personnel should have input into the decision.Which member of the team will be most interested in assessing the recall function?

A computerized account identifies _______.

The primary purpose of a backup plan is to:

A printout that lists all payments made by the patient for tax reporting is called a/an _______.

A computerized recall system _______.

A/an _______ is a company that provides patient billing,insurance verification,and marketing and promotion services for a dental practice.

Orientation to the Dental Profession

Dental Basics

Communication Skills and Telephone Techniques

Written Correspondence

Patient Relations

Dental Healthcare Team Communications

Patient Clinical Records

Information Management

Dental Patient Scheduling

Recall Systems

Inventory Management

Dental Office Equipment

Financial Arrangements and Collection Procedures

Dental Insurance Processing

Bookkeeping Procedures: Accounts Payable

Bookkeeping Procedures: Accounts Receivable

Employment Strategies

Filters