Question 1

Telephone scheduling is usually more productive if _______.

Accepted Answer

A) only one assistant is responsible for making all calls 
B) several assistants share responsibility for making all calls 
C) all members of the dental healthcare team contribute to making the calls 
D) the dentist reserves time,once a month,to help the assistant make the calls 
A) only one assistant is responsible for making all calls 
B) several assistants share responsibility for making all calls 
C) all members of the dental healthcare team contribute to making the calls 
D) the dentist reserves time,once a month,to help the assistant make the calls A

Question 2

Which of the following is a benefit of the recall system for the dental practice?

Accepted Answer

A) It ensures a steady flow of patients through regularly scheduled appointments. 
B) Some insurance carriers offer the incentive of providing higher percentages of coverage in increments for dental treatment when it is received by patients on a regular basis. 
C) Insurance carriers encourage preventive dentistry. 
D) The amount of time a patient needs to spend in the office is reduced. 
A) It ensures a steady flow of patients through regularly scheduled appointments. 
B) Some insurance carriers offer the incentive of providing higher percentages of coverage in increments for dental treatment when it is received by patients on a regular basis. 
C) Insurance carriers encourage preventive dentistry. 
D) The amount of time a patient needs to spend in the office is reduced. A

Question 3

Match between columns
                        Premises: Endodontic treatment
Crowns and bridges
Radiographs
Routine examination
Orthodontic evaluations
Full denture re-evaluation
Fluoride treatment
Prophylaxis
Dental implants
Surgical procedures

Accepted Answer

The Answer of Restorative Recall and Preventative Recall is...

Question 4

What is the most significant problem for patients who seek dental treatment only when they are in pain?

Accepted Answer

A) Scheduling is difficult because emergency appointments are always necessary. 
B) They usually do not follow through with recall appointments. 
C) They do not supply a regular reliable income for the dental practice. 
D) The healthcare partnership between dental care team and patient cannot be established. 
A) Scheduling is difficult because emergency appointments are always necessary. 
B) They usually do not follow through with recall appointments. 
C) They do not supply a regular reliable income for the dental practice. 
D) The healthcare partnership between dental care team and patient cannot be established.

Question 5

Patients may get frustrated and seek another dentist if they cannot schedule an appointment within ______.

Accepted Answer

The answer of Patients may get frustrated and seek another...

Question 6

When patients are solely responsible for scheduling their recall appointments,most patients will follow through and schedule an appointment.

Accepted Answer

A) True 
 B)False

Question 7

The average recall appointment includes all the following except:

Accepted Answer

A) an examination. 
B) radiographs. 
C) surgical procedures. 
D) prophylaxis. 
A) an examination. 
B) radiographs. 
C) surgical procedures. 
D) prophylaxis.

Question 8

What is the major barrier to a mail recall system?

Accepted Answer

A) Patients may be difficult to reach. 
B) When appointments are scheduled 6 months in advance,it is difficult to work new patients into the schedule. 
C) This recall system is time-consuming. 
D) Patients do not call. 
A) Patients may be difficult to reach. 
B) When appointments are scheduled 6 months in advance,it is difficult to work new patients into the schedule. 
C) This recall system is time-consuming. 
D) Patients do not call.

Question 9

A patient is scheduled for a recall appointment for prophylaxis and radiographs.What should the administrative dental assistant do 2 days before the appointment?

Accepted Answer

A) Mail a card to remind the patient of an appointment. 
B) Call the patient to confirm the date and time of the appointment. 
C) Completely fill the practice schedule. 
D) Check the computer system for generated recall cards. 
A) Mail a card to remind the patient of an appointment. 
B) Call the patient to confirm the date and time of the appointment. 
C) Completely fill the practice schedule. 
D) Check the computer system for generated recall cards.

Question 10

What is the major advantage of a combination recall system?

Accepted Answer

A) It enables the practice to use the method that works best for each patient. 
B) It frees up staff from making calls when the workload is heavy. 
C) One staff member can handle the recall procedures. 
D) Computer software applications have the features necessary to automate the recall system. 
A) It enables the practice to use the method that works best for each patient. 
B) It frees up staff from making calls when the workload is heavy. 
C) One staff member can handle the recall procedures. 
D) Computer software applications have the features necessary to automate the recall system.

Question 11

The _______ uses a database to identify and track recall patients,saving the dental practice time and money.

Accepted Answer

A) prescheduled recall system 
B) telephone recall system 
C) automated recall system 
D) mail recall system 
A) prescheduled recall system 
B) telephone recall system 
C) automated recall system 
D) mail recall system

Question 12

The dental healthcare team forms a partnership with patients by_______.

Accepted Answer

A) maintaining patient confidentiality 
B) motivating good dental health habits 
C) educating patients about the benefits of home dental care 
D) both B and C 
A) maintaining patient confidentiality 
B) motivating good dental health habits 
C) educating patients about the benefits of home dental care 
D) both B and C

Question 13

The success of a recall system is dependent on all the following factors except:

Accepted Answer

A) the dental practice has an efficient method for tracking and contacting patients who fail to return when scheduled. 
B) the dental practice consistently schedules at the prescribed time. 
C) the patient has dental insurance that will cover preventive care. 
D) patients are willing to return for follow-up care and examination. 
A) the dental practice has an efficient method for tracking and contacting patients who fail to return when scheduled. 
B) the dental practice consistently schedules at the prescribed time. 
C) the patient has dental insurance that will cover preventive care. 
D) patients are willing to return for follow-up care and examination.

Question 14

The high success rate of the _______ recall system is accredited to the patient's participation in scheduling his/her own appointments.

Accepted Answer

A) text message 
B) telephone 
C) mail 
D) prescheduled 
A) text message 
B) telephone 
C) mail 
D) prescheduled

Question 15

All the following treatments may require follow-up appointments EXCEPT:

Accepted Answer

A) dental implants. 
B) endodontic treatments. 
C) fluoride treatments. 
D) crowns and bridges. 
A) dental implants. 
B) endodontic treatments. 
C) fluoride treatments. 
D) crowns and bridges.

Question 16

Which of the following is an appropriate way to inform a patient of an opening in the schedule when filling a cancellation from the call list?

Accepted Answer

A) "We have several cancellations,tomorrow… is there any chance you could come in?" 
B) "We have rearranged tomorrow's schedule and have an open appointment… are you available tomorrow afternoon at four?" 
C) "Mr.Johnson had a heart attack and can't make his appointment tomorrow… would you like to have his scheduled appointment time? 
D) "Mr.Johnson just cancelled his appointment… do you think you could come in tomorrow at 2?" 
A) "We have several cancellations,tomorrow… is there any chance you could come in?" 
B) "We have rearranged tomorrow's schedule and have an open appointment… are you available tomorrow afternoon at four?" 
C) "Mr.Johnson had a heart attack and can't make his appointment tomorrow… would you like to have his scheduled appointment time? 
D) "Mr.Johnson just cancelled his appointment… do you think you could come in tomorrow at 2?"

Question 17

A routine examination and prophylaxis appointment should be scheduled every _______.

Accepted Answer

A) 4 months 
B) 6 months 
C) 9 months 
D) 12 months 
A) 4 months 
B) 6 months 
C) 9 months 
D) 12 months

Question 18

An organized and consistent recall system benefits both the dental practice and the patient.Which of the following does not benefit the patient?

Accepted Answer

A) The cost of dental care is minimized. 
B) The amount of time in the dental office is reduced. 
C) The occurrence of dental disease,pain,and discomfort is diminished. 
D) The frequency of patient referrals is increased. 
A) The cost of dental care is minimized. 
B) The amount of time in the dental office is reduced. 
C) The occurrence of dental disease,pain,and discomfort is diminished. 
D) The frequency of patient referrals is increased.

Question 19

Which of the following statements is true?

Accepted Answer

A) The telephone recall system provides immediate feedback about the needs of the patient. 
B) The telephone recall system combines all components of an effective recall system into one seamless function. 
C) The telephone recall system relies on patients' taking the initiative to call and schedule an appointment. 
D) The telephone recall system requires patients to schedule their next appointment before they leave the office. 
A) The telephone recall system provides immediate feedback about the needs of the patient. 
B) The telephone recall system combines all components of an effective recall system into one seamless function. 
C) The telephone recall system relies on patients' taking the initiative to call and schedule an appointment. 
D) The telephone recall system requires patients to schedule their next appointment before they leave the office.

Question 20

The patient is solely responsible for ensuring that each recall appointment is covered by his/her insurance provider.If the dentist recommends that the patient be seen more often for dental health reasons,inform the patient that the insurance company may not pay for the visit,before scheduling the appointment.

Accepted Answer

A) The first statement is true;the second statement is false. 
B) The first statement is false;the second statement is true. 
C) Both statements are true. 
D) Both statements are false. 
A) The first statement is true;the second statement is false. 
B) The first statement is false;the second statement is true. 
C) Both statements are true. 
D) Both statements are false.

Telephone scheduling is usually more productive if _______.

Which of the following is a benefit of the recall system for the dental practice?

What is the most significant problem for patients who seek dental treatment only when they are in pain?

Patients may get frustrated and seek another dentist if they cannot schedule an appointment within ______.

When patients are solely responsible for scheduling their recall appointments,most patients will follow through and schedule an appointment.

The average recall appointment includes all the following except:

What is the major barrier to a mail recall system?

A patient is scheduled for a recall appointment for prophylaxis and radiographs.What should the administrative dental assistant do 2 days before the appointment?

What is the major advantage of a combination recall system?

The _______ uses a database to identify and track recall patients,saving the dental practice time and money.

The dental healthcare team forms a partnership with patients by_______.

The success of a recall system is dependent on all the following factors except:

The high success rate of the _______ recall system is accredited to the patient's participation in scheduling his/her own appointments.

All the following treatments may require follow-up appointments EXCEPT:

Which of the following is an appropriate way to inform a patient of an opening in the schedule when filling a cancellation from the call list?

A routine examination and prophylaxis appointment should be scheduled every _______.

An organized and consistent recall system benefits both the dental practice and the patient.Which of the following does not benefit the patient?

Which of the following statements is true?

Orientation to the Dental Profession

Dental Basics

Communication Skills and Telephone Techniques

Written Correspondence

Patient Relations

Dental Healthcare Team Communications

Computerized Dental Practice

Patient Clinical Records

Information Management

Dental Patient Scheduling

Inventory Management

Dental Office Equipment

Financial Arrangements and Collection Procedures

Dental Insurance Processing

Bookkeeping Procedures: Accounts Payable

Bookkeeping Procedures: Accounts Receivable

Employment Strategies

Filters

Exam 11: Recall Systems

Telephone scheduling is usually more productive if _______.

Which of the following is a benefit of the recall system for the dental practice?

What is the most significant problem for patients who seek dental treatment only when they are in pain?

Patients may get frustrated and seek another dentist if they cannot schedule an appointment within ______.

When patients are solely responsible for scheduling their recall appointments,most patients will follow through and schedule an appointment.

The average recall appointment includes all the following except:

What is the major barrier to a mail recall system?

A patient is scheduled for a recall appointment for prophylaxis and radiographs.What should the administrative dental assistant do 2 days before the appointment?

What is the major advantage of a combination recall system?

The _______ uses a database to identify and track recall patients,saving the dental practice time and money.

The dental healthcare team forms a partnership with patients by_______.

The success of a recall system is dependent on all the following factors except:

The high success rate of the _______ recall system is accredited to the patient's participation in scheduling his/her own appointments.

All the following treatments may require follow-up appointments EXCEPT:

Which of the following is an appropriate way to inform a patient of an opening in the schedule when filling a cancellation from the call list?

A routine examination and prophylaxis appointment should be scheduled every _______.

An organized and consistent recall system benefits both the dental practice and the patient.Which of the following does not benefit the patient?

Which of the following statements is true?

Orientation to the Dental Profession

Dental Basics

Communication Skills and Telephone Techniques

Written Correspondence

Patient Relations

Dental Healthcare Team Communications

Computerized Dental Practice

Patient Clinical Records

Information Management

Dental Patient Scheduling

Inventory Management

Dental Office Equipment

Financial Arrangements and Collection Procedures

Dental Insurance Processing

Bookkeeping Procedures: Accounts Payable

Bookkeeping Procedures: Accounts Receivable

Employment Strategies

Filters