Question 1

A concise business letter will _______.

Accepted Answer

A) reiterate important facts and points 
B) include additional information 
C) convey a message without overusing words and phrases 
D) employ redundant phrases to make an impression 
A) reiterate important facts and points 
B) include additional information 
C) convey a message without overusing words and phrases 
D) employ redundant phrases to make an impression C

Question 2

Which of the following is an example of the correct way to address an envelope?

Accepted Answer

A) Attn: Dr.Smith Mountainside Medical Group
1243 Main Street
Los Angeles,CA 90000-1343 
B) ATTN: STANLEY SMITH, MD
MOUNTAINSIDE MEDICAL GROUP
1243 Main Street
Los Angeles,CA 90000-1343 
C) ATTENTION: DR.STANLEY SMITH,M.D.
MOUNTAINSIDE MEDICAL GROUP 
1243 MAIN STREET
LOS ANGELES,CALIFORNIA 90000-1343 
D) ATTN STANLEY SMITH MD 
MOUNTAINSIDE MEDICAL GROUP
1243 MAIN ST
LOS ANGELES CA 90000-1343 
A) Attn: Dr.Smith Mountainside Medical Group
1243 Main Street
Los Angeles,CA 90000-1343 
B) ATTN: STANLEY SMITH, MD
MOUNTAINSIDE MEDICAL GROUP
1243 Main Street
Los Angeles,CA 90000-1343 
C) ATTENTION: DR.STANLEY SMITH,M.D.
MOUNTAINSIDE MEDICAL GROUP 
1243 MAIN STREET
LOS ANGELES,CALIFORNIA 90000-1343 
D) ATTN STANLEY SMITH MD 
MOUNTAINSIDE MEDICAL GROUP
1243 MAIN ST
LOS ANGELES CA 90000-1343 D

Question 3

Which of the following is not recommended in formal business writing?

Accepted Answer

A) Use of contractions 
B) Placing a comma between city and state names 
C) Spelling out numbers one to nine and using numerals for numbers 10 and above 
D) Placing commas and periods within quotation marks,at the end of a quotation 
A) Use of contractions 
B) Placing a comma between city and state names 
C) Spelling out numbers one to nine and using numerals for numbers 10 and above 
D) Placing commas and periods within quotation marks,at the end of a quotation A

Question 4

The square-blocked style of business correspondence may be described by which of the following statements?

Accepted Answer

A) All letter sections begin at the left margin. 
B) Paragraph beginnings are indented 5 spaces. 
C) Style does not include personal identification of the reader. 
D) The date is on the same line as the first line of the inside address and is right justified. 
A) All letter sections begin at the left margin. 
B) Paragraph beginnings are indented 5 spaces. 
C) Style does not include personal identification of the reader. 
D) The date is on the same line as the first line of the inside address and is right justified.

Question 5

When paragraphing,care should be taken to _______.

Accepted Answer

A) create paragraphs of equal length 
B) make the first paragraph shorter than proceeding paragraphs 
C) make the first paragraph longer than proceeding paragraphs 
D) Create paragraphs of alternating lengths (short,long,short…) 
A) create paragraphs of equal length 
B) make the first paragraph shorter than proceeding paragraphs 
C) make the first paragraph longer than proceeding paragraphs 
D) Create paragraphs of alternating lengths (short,long,short…)

Question 6

Written correspondence in the dental office includes all but which of the following?

Accepted Answer

A) Business letters 
B) Monthly newsletters 
C) Patient brochures 
D) Purchase orders 
A) Business letters 
B) Monthly newsletters 
C) Patient brochures 
D) Purchase orders

Question 7

Postcards should not be used to send _____ to patients.

Accepted Answer

A) an appointment reminder 
B) the results of diagnostic tests 
C) a patient recall 
D) a congratulatory message 
A) an appointment reminder 
B) the results of diagnostic tests 
C) a patient recall 
D) a congratulatory message

Question 8

Electronic mail has replaced much business correspondence.What guidelines should be followed when one uses e-mail?

Accepted Answer

A) Avoid using professional or trade jargon. 
B) If sending confidential information,do not make a notation in the subject line. 
C) Use business format,and keep length to one screen. 
D) Avoid use of abbreviations. 
A) Avoid using professional or trade jargon. 
B) If sending confidential information,do not make a notation in the subject line. 
C) Use business format,and keep length to one screen. 
D) Avoid use of abbreviations.

Question 9

What should be done if a mistake is discovered after the letter has been printed?

Accepted Answer

A) No correction is necessary,as long as the letter is legible. 
B) Carefully correct the error with a black pen and proceed to mail. 
C) Apply 'white-out' to the error,and correct with typewriter or black pen. 
D) Return to the original document,make the correction,and reprint the letter. 
A) No correction is necessary,as long as the letter is legible. 
B) Carefully correct the error with a black pen and proceed to mail. 
C) Apply 'white-out' to the error,and correct with typewriter or black pen. 
D) Return to the original document,make the correction,and reprint the letter.

Question 10

In a business letter,"tone" refers to:

Accepted Answer

A) presentation of the information in a positive form. 
B) choice of words that set the mood of the letter. 
C) a complementary choice of letter style and ink color. 
D) a combination of elements that help to communicate the message. 
A) presentation of the information in a positive form. 
B) choice of words that set the mood of the letter. 
C) a complementary choice of letter style and ink color. 
D) a combination of elements that help to communicate the message.

Question 11

You are instructing a student intern in the dental office on proper use of punctuation in business correspondence.Which of the following statements lets you know that the intern understands your instructions?

Accepted Answer

A) Punctuation within the body of the letter is used according to the same rules as apply to formal documents. 
B) In open punctuation,no punctuation is used in the salutation,the body of the letter,and the complimentary closing. 
C) A colon [:] is always used after the salutation. 
D) In standard punctuation,a comma [,] is used after the salutation and complimentary closing. 
A) Punctuation within the body of the letter is used according to the same rules as apply to formal documents. 
B) In open punctuation,no punctuation is used in the salutation,the body of the letter,and the complimentary closing. 
C) A colon [:] is always used after the salutation. 
D) In standard punctuation,a comma [,] is used after the salutation and complimentary closing.

Question 12

Unnecessary phrases such as as per and herewith that do not add to the message should not be used in a business letter because they:

Accepted Answer

A) interfere with customer satisfaction. 
B) make the document unnecessarily wordy. 
C) make the writer sound forced and unnatural. 
D) convey to the recipient a negative image of the office. 
A) interfere with customer satisfaction. 
B) make the document unnecessarily wordy. 
C) make the writer sound forced and unnatural. 
D) convey to the recipient a negative image of the office.

Question 13

Which of the following is not a letter written between professionals?

Accepted Answer

A) Insurance correspondence 
B) Consent forms to obtain records 
C) Bills and collection 
D) Dental society correspondence 
A) Insurance correspondence 
B) Consent forms to obtain records 
C) Bills and collection 
D) Dental society correspondence

Question 14

The student extern asks you to explain the correct way to fold and insert a business letter into an envelope for mailing.You explain the procedure with which of the following statements?

Accepted Answer

A) Fold the letter in half lengthwise and then crosswise with the type visible when removed from the envelope. 
B) Fold the letter in thirds by folding the top and middle over the bottom section;fold each side inward,so that the letter will fit into the envelope. 
C) No specific rules are necessary as long as the letter fits neatly into the envelope. 
D) Fold the bottom third over the middle third minus  1/4";fold the middle and bottom thirds up,leaving a 1/4"tab;insert into the envelope so the letter can be removed by pulling on the tab at the top of the letter. 
A) Fold the letter in half lengthwise and then crosswise with the type visible when removed from the envelope. 
B) Fold the letter in thirds by folding the top and middle over the bottom section;fold each side inward,so that the letter will fit into the envelope. 
C) No specific rules are necessary as long as the letter fits neatly into the envelope. 
D) Fold the bottom third over the middle third minus  1/4";fold the middle and bottom thirds up,leaving a 1/4"tab;insert into the envelope so the letter can be removed by pulling on the tab at the top of the letter.

Question 15

A _______ is a light mark on professional stationery that identifies the type or manufacturer of the paper.

Accepted Answer

The answer of A _______ is a light mark on...

Question 16

Success in handling incoming mail is measured by _______.

Accepted Answer

A) how quickly and accurately the mail is routed 
B) how efficiently payments are processed 
C) how soon mail is answered 
D) all of the above 
A) how quickly and accurately the mail is routed 
B) how efficiently payments are processed 
C) how soon mail is answered 
D) all of the above

Question 17

Of the following types of patient correspondence,which may be prohibited by the state dental board's legal and ethical regulations?

Accepted Answer

A) Welcome to Our Practice 
B) Introduction of a New Associate 
C) Direct Mail Promotion 
D) Thank You for New Patient Referral 
A) Welcome to Our Practice 
B) Introduction of a New Associate 
C) Direct Mail Promotion 
D) Thank You for New Patient Referral

Question 18

The purpose of a referral letter is to:

Accepted Answer

A) inform the patient that he or she is being referred to a specialist. 
B) introduce the patient and state the reason for the referral. 
C) arrange allocation of fee between professionals. 
D) gain permission from an insurance provider for a patient to be seen by a specialist. 
A) inform the patient that he or she is being referred to a specialist. 
B) introduce the patient and state the reason for the referral. 
C) arrange allocation of fee between professionals. 
D) gain permission from an insurance provider for a patient to be seen by a specialist.

Question 19

Each of the following pieces of mail has first-class postage affixed.Which of the following will require additional postage?

Accepted Answer

A) A postcard that measures 6" long ×  high 
B) A business envelope that weighs 2 ounces 
C) A standard envelope that measures   " thick 
D) A business envelope that measures 11   " long × 6" high 
A) A postcard that measures 6" long ×  high 
B) A business envelope that weighs 2 ounces 
C) A standard envelope that measures   " thick 
D) A business envelope that measures 11   " long × 6" high

Question 20

Match between columns
                        Premises: The complimentary closing,company signature,and writer's identification all begin at the horizontal center of the page.
Paragraph beginnings are indented five spaces.
All letter sections begin at the left margin.
The date line is on the same line as the first line of the inside address and is justified right.Reference initial and enclosure reminder are typed on the same line as the signature and are justified right.
No salutation or complimentary closing is included.

Accepted Answer

The Answer of Simplified or AMS and Square-blocked and Full-blocked is...

A concise business letter will _______.

Which of the following is an example of the correct way to address an envelope?

Which of the following is not recommended in formal business writing?

The square-blocked style of business correspondence may be described by which of the following statements?

When paragraphing,care should be taken to _______.

Written correspondence in the dental office includes all but which of the following?

Postcards should not be used to send _____ to patients.

Electronic mail has replaced much business correspondence.What guidelines should be followed when one uses e-mail?

What should be done if a mistake is discovered after the letter has been printed?

In a business letter,"tone" refers to:

You are instructing a student intern in the dental office on proper use of punctuation in business correspondence.Which of the following statements lets you know that the intern understands your instructions?

Unnecessary phrases such as as per and herewith that do not add to the message should not be used in a business letter because they:

Which of the following is not a letter written between professionals?

The student extern asks you to explain the correct way to fold and insert a business letter into an envelope for mailing.You explain the procedure with which of the following statements?

A _______ is a light mark on professional stationery that identifies the type or manufacturer of the paper.

Success in handling incoming mail is measured by _______.

Of the following types of patient correspondence,which may be prohibited by the state dental board's legal and ethical regulations?

The purpose of a referral letter is to:

Each of the following pieces of mail has first-class postage affixed.Which of the following will require additional postage?

Orientation to the Dental Profession

Dental Basics

Communication Skills and Telephone Techniques

Patient Relations

Dental Healthcare Team Communications

Computerized Dental Practice

Patient Clinical Records

Information Management

Dental Patient Scheduling

Recall Systems

Inventory Management

Dental Office Equipment

Financial Arrangements and Collection Procedures

Dental Insurance Processing

Bookkeeping Procedures: Accounts Payable

Bookkeeping Procedures: Accounts Receivable

Employment Strategies

Filters

Exam 4: Written Correspondence

A concise business letter will _______.

Which of the following is an example of the correct way to address an envelope?

Which of the following is not recommended in formal business writing?

The square-blocked style of business correspondence may be described by which of the following statements?

When paragraphing,care should be taken to _______.

Written correspondence in the dental office includes all but which of the following?

Postcards should not be used to send _____ to patients.

Electronic mail has replaced much business correspondence.What guidelines should be followed when one uses e-mail?

What should be done if a mistake is discovered after the letter has been printed?

In a business letter,"tone" refers to:

You are instructing a student intern in the dental office on proper use of punctuation in business correspondence.Which of the following statements lets you know that the intern understands your instructions?

Unnecessary phrases such as as per and herewith that do not add to the message should not be used in a business letter because they:

Which of the following is not a letter written between professionals?

The student extern asks you to explain the correct way to fold and insert a business letter into an envelope for mailing.You explain the procedure with which of the following statements?

A _______ is a light mark on professional stationery that identifies the type or manufacturer of the paper.

Success in handling incoming mail is measured by _______.

Of the following types of patient correspondence,which may be prohibited by the state dental board's legal and ethical regulations?

The purpose of a referral letter is to:

Each of the following pieces of mail has first-class postage affixed.Which of the following will require additional postage?

Orientation to the Dental Profession

Dental Basics

Communication Skills and Telephone Techniques

Patient Relations

Dental Healthcare Team Communications

Computerized Dental Practice

Patient Clinical Records

Information Management

Dental Patient Scheduling

Recall Systems

Inventory Management

Dental Office Equipment

Financial Arrangements and Collection Procedures

Dental Insurance Processing

Bookkeeping Procedures: Accounts Payable

Bookkeeping Procedures: Accounts Receivable

Employment Strategies

Filters