Exam 16: Operational Management

If work being performed in a health care setting requires handling confidential information then, the space design should factor confidentiality into the space planning process.

Departmental productivity standards help employees understand expected job performance.

Management creates both formal and informal organizations to accomplish its goals.

A statistical report of the quarterly clinical record review that contains errors and needs to be redone would be counted as a "productive unit of work."

Work sampling using random observations is effective because:

Repetitive strain or stress injuries are a potential problem for medical transcriptionists.

The step in a flow process chart that describes the "review of a consent for release of information to determine that it meets the health information management criteria for processing the request" refers to a(an):

A trip frequency chart shows which employees frequently interact with one another.

In change management, "managing change" refers to the making of changes in a planned and managed or systematic fashion.

Indirect lighting can also be referred to as reflective lighting.

Employee absence would not delay work completion in a serial work division model.

In the process of determining the ____________________ for health information services, answers must be developed for these questions: "Who are we?" and "What are we?"

The primary advantage of using a decision matrix in the decision process is:

Assigning three health information management professionals to 35 full-time equivalent staff members in a health information management department to handle release of information requests is an example of which type of work organization?

The task of strategic planning in an organization would most likely be completed by:

A work distribution chart could identify an uneven distribution of work within a work unit.

The health information management director of Lakeview Hospital is gathering data to help in the preparation of departmental productivity standards. She finds that there are three hospitals of approximately the same size and service model that have achieved a 3- to 4-day turnaround from patient discharge to billing the payer. She has contacted these facilities to learn more about how the organizations are achieving this standard. The activity described is called:

The color red has the effect of putting workers to sleep.

In strategy formulation, adaptive strategies indicate the method for carrying out the directional strategies.

The work flow process chart is being used by the health information manager to gather data about the release-of-information (ROI) process. Which of the following represents data about a delay in the ROI process that would be found by using a work flow process chart?