Exam 14: Consumer Stakeholders: Product and Service Issues.

Utilize the knowledge you have gained to respond to the following essay questions. Your answers should state your position and use logical arguments and content from this and other chapters in the textbook to support it. -What are the main problems in the Johnson & Johnson talc power case?

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Question 1

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First, the problem itself, which is widespread accusation that their powder causes cancer. Currently Johnson & Johnson is appealing cases that awarded a total of $127 million to women blaming the powder for ovarian cancer. In May, 2016, Johnson & Johnson reported facing 1,400 cases involving the powder.
Second, Johnson & Johnson faces significant brand damage. Their talc problem, which is a life and death issue, is not the only product that is under fire. Johnson & Johnson has other suits involving off-label drug marketing, faulty hip and knee parts, and recalls of children's Tylenol. This much negative attention is disastrous for a company.

Which of the following is not one of the top consumer product categories most frequently associated with injuries requiring hospital treatment?

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Question 2

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Business's response to consumerism over time has been one of

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Question 3

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Provide a short answer to each of these questions. Be sure to fully explain your answer. -What have been the impacts of new leadership in the CPSC?

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Question 4

Customer service is provided by all of the following except?

(Multiple Choice)

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Question 5

The focus of total quality management programs is

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Question 6

All of the following are in the top ten principles of safety except

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Question 7

Business's response to consumerism has consistently been to meet consumers' demands as quickly and effectively as possible.

(True/False)

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Question 8

Business claims that current product liability law suffers from all of the following problems except

(Multiple Choice)

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Question 9

With respect to service, consumers are concerned with which of the following?

(Multiple Choice)

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Question 10

A basic premise of Total Quality Management (TQM) is that the product designer is the final judge of quality.

(True/False)

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Question 11

The ethical theory based on the concept of duty that focuses on the relative vulnerability of the customer is

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Question 12

Reasons to be concerned about product liability include all of the following except

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Question 13

Provide a short answer to each of these questions. Be sure to fully explain your answer. -The Food Safety Modernization Act (FSMA) gives the FDA a mandate to develop a science-based food safety system that addresses hazards from farm to table, putting greater emphasis on the prevention of food-borne illness - a major concern of consumers. Has this law been effective? How has it changed food safety?

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Question 14

Provide a short answer to each of these questions. Be sure to fully explain your answer. -Summarize the total quality management process.

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Question 15

TQM must emphasize all of the following except?

(Multiple Choice)

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Question 16

Which of the following is not an allegation commonly made in product liability suits?

(Multiple Choice)

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Question 17

The legal view of "let the buyer beware" that prevailed throughout most of history was

(Multiple Choice)

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Question 18

The ethical theory based on the concept of duty that suggests that if a product causes harm, the firm should pay the costs of any injury is

(Multiple Choice)

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Question 19

The Food and Drug Administration regulates all of the following except

(Multiple Choice)

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Question 20

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Utilize the knowledge you have gained to respond to the following essay questions. Your answers should state your position and use logical arguments and content from this and other chapters in the textbook to support it. -What are the main problems in the Johnson & Johnson talc power case?

Which of the following is not one of the top consumer product categories most frequently associated with injuries requiring hospital treatment?

Business's response to consumerism over time has been one of

Provide a short answer to each of these questions. Be sure to fully explain your answer. -What have been the impacts of new leadership in the CPSC?

Customer service is provided by all of the following except?

The focus of total quality management programs is

All of the following are in the top ten principles of safety except

Business's response to consumerism has consistently been to meet consumers' demands as quickly and effectively as possible.

Business claims that current product liability law suffers from all of the following problems except

With respect to service, consumers are concerned with which of the following?

A basic premise of Total Quality Management (TQM) is that the product designer is the final judge of quality.

The ethical theory based on the concept of duty that focuses on the relative vulnerability of the customer is

Reasons to be concerned about product liability include all of the following except

Provide a short answer to each of these questions. Be sure to fully explain your answer. -Summarize the total quality management process.

TQM must emphasize all of the following except?

Which of the following is not an allegation commonly made in product liability suits?

The legal view of "let the buyer beware" that prevailed throughout most of history was

The ethical theory based on the concept of duty that suggests that if a product causes harm, the firm should pay the costs of any injury is

The Food and Drug Administration regulates all of the following except

The Business and Society Relationship.

Corporate Social Responsibility, Citizenship, and Sustainability.

The Stakeholder Approach to Business, Society, and Ethics.

Corporate Governance: Foundational Issues.

Strategic Management and Corporate Public Affairs.

Risk, Issue, and Crisis Management.

Business Ethics Essentials

Managerial and Organizational Ethics.

Business Ethics and Technology.

Ethical Issues in the Global Arena.

Business, Government, and Regulation.

Business Influence on Government and Public Policy.

Consumer Stakeholders: Information Issues

Sustainability and the Natural Environment.

Business and Community Stakeholders.

Employee Stakeholders and Workplace Issues.

Employee Stakeholders: Privacy, Safety, and Health.

Employment Discrimination and Workplace Diversity

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