Question 1

The Food and Drug Administration is part of

Accepted Answer

A)  Housing and Urban Development. 
B)  the Health and Human Services Department. 
C)  the Interstate Commerce Commission. 
D)  the Federal Trade Commission. 
A)  Housing and Urban Development. 
B)  the Health and Human Services Department. 
C)  the Interstate Commerce Commission. 
D)  the Federal Trade Commission.

Question 2

The current legal view of "let the seller beware" is

Accepted Answer

A)  caveat vendor. 
B)  e pluribis unum. 
C)  norvus ordo seclorum. 
D)  caveat emptor. 
A)  caveat vendor. 
B)  e pluribis unum. 
C)  norvus ordo seclorum. 
D)  caveat emptor.

Question 3

All of the following are dimensions of quality except

Accepted Answer

A)  features. 
B)  conformance. 
C)  serviceability. 
D)  objectivity. 
A)  features. 
B)  conformance. 
C)  serviceability. 
D)  objectivity.

Question 4

Utilize the knowledge you have gained to respond to the following essay questions. Your answers should state your position and use logical arguments and content from this and other chapters in the textbook to support it.
-Tort reform is a high profile issue in current business and political discussions. Should tort reform be instituted? Support your answer with sound reasoning.

Accepted Answer

Advocates of tort reform point to the ex

Question 5

The fact that a company is responsible for the harm done to customers by its product even if it can show that it did its best according to the state of the art in the industry at that time is called

Accepted Answer

A)  strict liability. 
B)  absolute liability. 
C)  historical liability. 
D)  market share liability. 
A)  strict liability. 
B)  absolute liability. 
C)  historical liability. 
D)  market share liability.

Question 6

Which of the following is not a driver of the quest to improve product and service quality?

Accepted Answer

A)  the demands of a competitive marketplace 
B)  cost controls 
C)  an increasingly sophisticated consumer base 
D)  the threat of product liability lawsuits 
A)  the demands of a competitive marketplace 
B)  cost controls 
C)  an increasingly sophisticated consumer base 
D)  the threat of product liability lawsuits

Question 7

The meaning of product quality is uniform to all.

Accepted Answer

A) True 
 B)False

Question 8

One of the strengths of Six Sigma program's has been its

Accepted Answer

A)  laser-like focus on worker satisfaction. 
B)  increase in customer loyalty. 
C)  contribution to research in production quality. 
D)  clarity of process and the steps companies must take to adopt it. 
A)  laser-like focus on worker satisfaction. 
B)  increase in customer loyalty. 
C)  contribution to research in production quality. 
D)  clarity of process and the steps companies must take to adopt it.

Question 9

The driving force behind guidelines for product liability is which of the following?

Accepted Answer

A)  legal responsibility 
B)  selling products 
C)  ethical reasoning 
D)  immoral people 
A)  legal responsibility 
B)  selling products 
C)  ethical reasoning 
D)  immoral people

Question 10

The Consumer Product Safety Improvement Act of 2008 does not cover which of the following?

Accepted Answer

A)  ATVs 
B)  toy safety 
C)  cotton 
D)  phthalates 
A)  ATVs 
B)  toy safety 
C)  cotton 
D)  phthalates

Question 11

The two central issues of goods and services are

Accepted Answer

A)  price and warranties. 
B)  reliability and durability. 
C)  quality and safety. 
D)  value and function. 
A)  price and warranties. 
B)  reliability and durability. 
C)  quality and safety. 
D)  value and function.

Question 12

Provide a short answer to each of these questions. Be sure to fully explain your answer.
-Describe the effectiveness of the Consumer Product Safety Commission over the years. What has been the primary influence on its effectiveness?

Accepted Answer

The CPSC was created at the zenith of th

Question 13

An important criticism of total quality management is that it

Accepted Answer

A)  tried to do too much. 
B)  quality means different things to different people. 
C)  actually took focus off of the customer. 
D)  focused too much on adherence to standards, taking the enjoyment out of work. 
A)  tried to do too much. 
B)  quality means different things to different people. 
C)  actually took focus off of the customer. 
D)  focused too much on adherence to standards, taking the enjoyment out of work.

Question 14

The challenge that management faces is to make products as safe as possible and affordable to consumers.

Accepted Answer

A) True 
 B)False

Question 15

Traditionally, the Food and Drug Administration's primary concern has been the "War on Drugs."

Accepted Answer

A) True 
 B)False

Question 16

The Consumer Product Safety Commission works to reduce the risk of harm from consumer products in all of the following ways except

Accepted Answer

A)  banning consumer products. 
B)  passing legislation outlawing products. 
C)  obtaining recall of products. 
D)  informing and educating consumers. 
A)  banning consumer products. 
B)  passing legislation outlawing products. 
C)  obtaining recall of products. 
D)  informing and educating consumers.

Question 17

One concern about product liability is the size of the financial awards won in court.

Accepted Answer

A) True 
 B)False

Question 18

The debate over product liability law continues.

Accepted Answer

A) True 
 B)False

Question 19

Six Sigma practitioners believe in fixing the ____ rather than the ____.

Accepted Answer

A)  practice; theory 
B)  product; worker 
C)  process; product 
D)  worker; customer 
A)  practice; theory 
B)  product; worker 
C)  process; product 
D)  worker; customer

Question 20

Provide a short answer to each of these questions. Be sure to fully explain your answer.
-Describe the major contributions that Six Sigma can make to the business/consumer relationship.

Accepted Answer

Six Sigma is a program designed to impro

The Food and Drug Administration is part of

The current legal view of "let the seller beware" is

All of the following are dimensions of quality except

The fact that a company is responsible for the harm done to customers by its product even if it can show that it did its best according to the state of the art in the industry at that time is called

Which of the following is not a driver of the quest to improve product and service quality?

The meaning of product quality is uniform to all.

One of the strengths of Six Sigma program's has been its

The driving force behind guidelines for product liability is which of the following?

The Consumer Product Safety Improvement Act of 2008 does not cover which of the following?

The two central issues of goods and services are

Provide a short answer to each of these questions. Be sure to fully explain your answer. -Describe the effectiveness of the Consumer Product Safety Commission over the years. What has been the primary influence on its effectiveness?

An important criticism of total quality management is that it

The challenge that management faces is to make products as safe as possible and affordable to consumers.

Traditionally, the Food and Drug Administration's primary concern has been the "War on Drugs."

The Consumer Product Safety Commission works to reduce the risk of harm from consumer products in all of the following ways except

One concern about product liability is the size of the financial awards won in court.

The debate over product liability law continues.

Six Sigma practitioners believe in fixing the rather than the .

Provide a short answer to each of these questions. Be sure to fully explain your answer. -Describe the major contributions that Six Sigma can make to the business/consumer relationship.

The Business and Society Relationship.

Corporate Social Responsibility, Citizenship, and Sustainability.

The Stakeholder Approach to Business, Society, and Ethics.

Corporate Governance: Foundational Issues.

Strategic Management and Corporate Public Affairs.

Risk, Issue, and Crisis Management.

Business Ethics Essentials

Managerial and Organizational Ethics.

Business Ethics and Technology.

Ethical Issues in the Global Arena.

Business, Government, and Regulation.

Business Influence on Government and Public Policy.

Consumer Stakeholders: Information Issues

Sustainability and the Natural Environment.

Business and Community Stakeholders.

Employee Stakeholders and Workplace Issues.

Employee Stakeholders: Privacy, Safety, and Health.

Employment Discrimination and Workplace Diversity

Filters

Exam 14: Consumer Stakeholders: Product and Service Issues.

The Food and Drug Administration is part of

The current legal view of "let the seller beware" is

All of the following are dimensions of quality except

The fact that a company is responsible for the harm done to customers by its product even if it can show that it did its best according to the state of the art in the industry at that time is called

Which of the following is not a driver of the quest to improve product and service quality?

The meaning of product quality is uniform to all.

One of the strengths of Six Sigma program's has been its

The driving force behind guidelines for product liability is which of the following?

The Consumer Product Safety Improvement Act of 2008 does not cover which of the following?

The two central issues of goods and services are

Provide a short answer to each of these questions. Be sure to fully explain your answer. -Describe the effectiveness of the Consumer Product Safety Commission over the years. What has been the primary influence on its effectiveness?

An important criticism of total quality management is that it

The challenge that management faces is to make products as safe as possible and affordable to consumers.

Traditionally, the Food and Drug Administration's primary concern has been the "War on Drugs."

The Consumer Product Safety Commission works to reduce the risk of harm from consumer products in all of the following ways except

One concern about product liability is the size of the financial awards won in court.

The debate over product liability law continues.

Six Sigma practitioners believe in fixing the ____ rather than the ____.

Provide a short answer to each of these questions. Be sure to fully explain your answer. -Describe the major contributions that Six Sigma can make to the business/consumer relationship.

The Business and Society Relationship.

Corporate Social Responsibility, Citizenship, and Sustainability.

The Stakeholder Approach to Business, Society, and Ethics.

Corporate Governance: Foundational Issues.

Strategic Management and Corporate Public Affairs.

Risk, Issue, and Crisis Management.

Business Ethics Essentials

Managerial and Organizational Ethics.

Business Ethics and Technology.

Ethical Issues in the Global Arena.

Business, Government, and Regulation.

Business Influence on Government and Public Policy.

Consumer Stakeholders: Information Issues

Sustainability and the Natural Environment.

Business and Community Stakeholders.

Employee Stakeholders and Workplace Issues.

Employee Stakeholders: Privacy, Safety, and Health.

Employment Discrimination and Workplace Diversity

Filters

Six Sigma practitioners believe in fixing the rather than the .