Exam 14: Consumer Stakeholders: Product and Service Issues.

Programs that attempt to blend all of the functions of a business into a holistic, integrated philosophy built around teamwork, productivity, and customer satisfaction are called

Utilize the knowledge you have gained to respond to the following essay questions. Your answers should state your position and use logical arguments and content from this and other chapters in the textbook to support it. -Chapter 9 in the textbook discussed business ethics and technology, and this chapter describes the legal doctrine of absolute liability. Discuss the relationship between bioethics and absolute liability. What implications does this relationship have for business?

The Tylenol case in the 1980s, in which capsules were injected with cyanide, is an example of

Provide a short answer to each of these questions. Be sure to fully explain your answer. -What has caused the expansion of the doctrine of strict liability concept?

No matter how careful business is regarding the safety of its products, product liability suits are inevitable.

Utilize the knowledge you have gained to respond to the following essay questions. Your answers should state your position and use logical arguments and content from this and other chapters in the textbook to support it. -There are three ethical theories based on the concept of duty that speak to the ethical dimensions of quality. Describe and evaluate each of these theories.

Provide a short answer to each of these questions. Be sure to fully explain your answer. -Why do businesses want a uniform product liability code?

The primary responsibility for product safety lies with the

Provide a short answer to each of these questions. Be sure to fully explain your answer. -Why are the food and manufacturing industries particularly susceptible to product liability suits?

All of the following are reasons given for the current obsession with quality except

Court cases and legal doctrine now make it clear that business is responsible for product safety.

The Food and Drug Administration and the CPSC have been controversial over the decades.

Essential aspects of quality include which of the following?

Which of the following is not impacted by tort risk?

Businesses have responded to consumer activism with all of the following efforts except

Which of the following is not a way in which the Consumer Product Safety Commission works to reduce the risk of harm from consumer products?

Utilize the knowledge you have gained to respond to the following essay questions. Your answers should state your position and use logical arguments and content from this and other chapters in the textbook to support it. -One of the main criticisms of the total quality movement is that it has done nothing to define quality. Philosophers have also wrestled with the definition of quality (see Pirsig, Zen and The Art of Motorcycle Maintenance). Define quality in your own words. How difficult is this task? What implications does the task of defining quality have for the business/consumer relationship?

Quality and safety of products are central to consumers' concerns.

The Food and Drug Administration is involved in the regulation of

The "subjective calculation" for value is a comparison of quality received for the price spent.