Question 1

The Consumer Product Safety Commission plays an important role for consumers regarding unsafe products

Accepted Answer

A) True 
 B)False

Question 2

Provide a short answer to each of these questions. Be sure to fully explain your answer.
-How has business responded to consumer stakeholders over the years? What do you think made business respond more effectively to consumers?

Accepted Answer

Historically, business's response to con

Question 3

The Consumer Product Safety Commission is an independent laboratory that has power of persuasion only.

Accepted Answer

A) True 
 B)False

Question 4

The initial part of the total quality management process is to

Accepted Answer

A)  define quality in terms of customer expectations and requirements. 
B)  develop standards and specifications for quality. 
C)  design efficient production processes. 
D)  develop customer satisfaction surveys. 
A)  define quality in terms of customer expectations and requirements. 
B)  develop standards and specifications for quality. 
C)  design efficient production processes. 
D)  develop customer satisfaction surveys.

Question 5

The legal principle that anyone in the value chain of a product is liable for harm caused to the user if the product as sold was unreasonably dangerous is

Accepted Answer

A)  strict liability. 
B)  absolute liability. 
C)  relative liability. 
D)  market share liability. 
A)  strict liability. 
B)  absolute liability. 
C)  relative liability. 
D)  market share liability.

Question 6

The Food and Drug Administration grew out of the work of one man.

Accepted Answer

A) True 
 B)False

Question 7

A company that is held responsible for the damage caused by its product in proportion to its percentage of industry sales is subject to

Accepted Answer

A)  strict liability. 
B)  absolute liability. 
C)  relative liability. 
D)  market share liability. 
A)  strict liability. 
B)  absolute liability. 
C)  relative liability. 
D)  market share liability.

Question 8

Early research conducted in the organization later known as the Food and Drug Administration fed small doses of poison to

Accepted Answer

A)  rats. 
B)  chimpanzees. 
C)  the "Death Squad." 
D)  the "Poison Squad." 
A)  rats. 
B)  chimpanzees. 
C)  the "Death Squad." 
D)  the "Poison Squad."

Question 9

U.S. residents, more than people in other countries, tend to sue when they are harmed.

Accepted Answer

A) True 
 B)False

Question 10

Due diligence means that a company

Accepted Answer

A)  has done sufficient preparatory work to produce a safe product. 
B)  the company has successfully passed an OSHA safety audit. 
C)  has taken every possible precautionary step possible and followed all industry standards. 
D)  has studied the problem extensively. 
A)  has done sufficient preparatory work to produce a safe product. 
B)  the company has successfully passed an OSHA safety audit. 
C)  has taken every possible precautionary step possible and followed all industry standards. 
D)  has studied the problem extensively.

Question 11

The Consumer Product Safety Commission's power and budgets have been subject to the administration in office.

Accepted Answer

A) True 
 B)False

Question 12

The ethical theory based on the concept of duty that states that firms have a responsibility to comply with the terms of the sale, inform the customer about the product, not misrepresent anything, and not coerce the customer is

Accepted Answer

A)  contractual theory. 
B)  due care theory. 
C)  social costs view. 
D)  caveat emptor. 
A)  contractual theory. 
B)  due care theory. 
C)  social costs view. 
D)  caveat emptor.

Question 13

Market share liability is rarely used today due to the absence of punitive damages.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is not a dimension of quality listed in the textbook?

Accepted Answer

A)  performance 
B)  durability 
C)  status 
D)  aesthetics 
A)  performance 
B)  durability 
C)  status 
D)  aesthetics

Question 15

By definition, quality does not include service.

Accepted Answer

A) True 
 B)False

Question 16

The standard of absolute liability is less demanding than that of strict liability.

Accepted Answer

A) True 
 B)False

Question 17

The body of methodologies and techniques for achieving quality that focuses on the number of defects is called

Accepted Answer

A)  Seven Standards. 
B)  Six Smith. 
C)  Six Sigma. 
D)  Seven Severance. 
A)  Seven Standards. 
B)  Six Smith. 
C)  Six Sigma. 
D)  Seven Severance.

Question 18

Which of the following is not on the top ten list of safety principles?

Accepted Answer

A)  Build safety into product design. 
B)  Educate consumers about product safety. 
C)  Allow a margin of error for the consumer. 
D)  Learn from your and others' mistakes. 
A)  Build safety into product design. 
B)  Educate consumers about product safety. 
C)  Allow a margin of error for the consumer. 
D)  Learn from your and others' mistakes.

Question 19

Provide a short answer to each of these questions. Be sure to fully explain your answer.
-What is the controversy over "pink slime"?

Accepted Answer

"Pink slime" is a beef byproduct created

Question 20

Today, the FDA regulates all of these except

Accepted Answer

A)  vaccines 
B)  blood products 
C)  prescription drugs 
D)  medical care 
A)  vaccines 
B)  blood products 
C)  prescription drugs 
D)  medical care

The Consumer Product Safety Commission plays an important role for consumers regarding unsafe products

Provide a short answer to each of these questions. Be sure to fully explain your answer. -How has business responded to consumer stakeholders over the years? What do you think made business respond more effectively to consumers?

The Consumer Product Safety Commission is an independent laboratory that has power of persuasion only.

The initial part of the total quality management process is to

The legal principle that anyone in the value chain of a product is liable for harm caused to the user if the product as sold was unreasonably dangerous is

The Food and Drug Administration grew out of the work of one man.

A company that is held responsible for the damage caused by its product in proportion to its percentage of industry sales is subject to

Early research conducted in the organization later known as the Food and Drug Administration fed small doses of poison to

U.S. residents, more than people in other countries, tend to sue when they are harmed.

Due diligence means that a company

The Consumer Product Safety Commission's power and budgets have been subject to the administration in office.

The ethical theory based on the concept of duty that states that firms have a responsibility to comply with the terms of the sale, inform the customer about the product, not misrepresent anything, and not coerce the customer is

Market share liability is rarely used today due to the absence of punitive damages.

Which of the following is not a dimension of quality listed in the textbook?

By definition, quality does not include service.

The standard of absolute liability is less demanding than that of strict liability.

The body of methodologies and techniques for achieving quality that focuses on the number of defects is called

Which of the following is not on the top ten list of safety principles?

Provide a short answer to each of these questions. Be sure to fully explain your answer. -What is the controversy over "pink slime"?

Today, the FDA regulates all of these except

The Business and Society Relationship.

Corporate Social Responsibility, Citizenship, and Sustainability.

The Stakeholder Approach to Business, Society, and Ethics.

Corporate Governance: Foundational Issues.

Strategic Management and Corporate Public Affairs.

Risk, Issue, and Crisis Management.

Business Ethics Essentials

Managerial and Organizational Ethics.

Business Ethics and Technology.

Ethical Issues in the Global Arena.

Business, Government, and Regulation.

Business Influence on Government and Public Policy.

Consumer Stakeholders: Information Issues

Sustainability and the Natural Environment.

Business and Community Stakeholders.

Employee Stakeholders and Workplace Issues.

Employee Stakeholders: Privacy, Safety, and Health.

Employment Discrimination and Workplace Diversity

Filters

Exam 14: Consumer Stakeholders: Product and Service Issues.

The Consumer Product Safety Commission plays an important role for consumers regarding unsafe products

Provide a short answer to each of these questions. Be sure to fully explain your answer. -How has business responded to consumer stakeholders over the years? What do you think made business respond more effectively to consumers?

The Consumer Product Safety Commission is an independent laboratory that has power of persuasion only.

The initial part of the total quality management process is to

The legal principle that anyone in the value chain of a product is liable for harm caused to the user if the product as sold was unreasonably dangerous is

The Food and Drug Administration grew out of the work of one man.

A company that is held responsible for the damage caused by its product in proportion to its percentage of industry sales is subject to

Early research conducted in the organization later known as the Food and Drug Administration fed small doses of poison to

U.S. residents, more than people in other countries, tend to sue when they are harmed.

Due diligence means that a company

The Consumer Product Safety Commission's power and budgets have been subject to the administration in office.

The ethical theory based on the concept of duty that states that firms have a responsibility to comply with the terms of the sale, inform the customer about the product, not misrepresent anything, and not coerce the customer is

Market share liability is rarely used today due to the absence of punitive damages.

Which of the following is not a dimension of quality listed in the textbook?

By definition, quality does not include service.

The standard of absolute liability is less demanding than that of strict liability.

The body of methodologies and techniques for achieving quality that focuses on the number of defects is called

Which of the following is not on the top ten list of safety principles?

Provide a short answer to each of these questions. Be sure to fully explain your answer. -What is the controversy over "pink slime"?

Today, the FDA regulates all of these except

The Business and Society Relationship.

Corporate Social Responsibility, Citizenship, and Sustainability.

The Stakeholder Approach to Business, Society, and Ethics.

Corporate Governance: Foundational Issues.

Strategic Management and Corporate Public Affairs.

Risk, Issue, and Crisis Management.

Business Ethics Essentials

Managerial and Organizational Ethics.

Business Ethics and Technology.

Ethical Issues in the Global Arena.

Business, Government, and Regulation.

Business Influence on Government and Public Policy.

Consumer Stakeholders: Information Issues

Sustainability and the Natural Environment.

Business and Community Stakeholders.

Employee Stakeholders and Workplace Issues.

Employee Stakeholders: Privacy, Safety, and Health.

Employment Discrimination and Workplace Diversity

Filters