Exam 12: The Future of Operations Management

One of the challenges facing operations management's ability to deal with heightened global competition while providing customer service and satisfaction is the impact of technology and fashions that create product churn.

One, perhaps dangerous, perspective on the future is that companies with massive market power can afford to ignore customer dissatisfaction

Which of the following reduce the tension between labor and process efficiency:

Product churn does not provide manufacturers and service providers with long-term benefits, while delighting customers.

Explain how product churn can help increase sales and can secure customer loyalty.

Remanufacturing could assuage the problem of unsustainability caused by product churn.

With inter-regional development, it is assume that the following will lose significance influence in managing global competitive forces:

Explain how renting resources can reduce capital expenditures and improve sustainability.

Robotics cannot benefit which of the following areas :

Factors in the decision to either rent of procure resources are:

Product churn helps to increase sales and can secure customer loyalty.

The ability to keep present operations performing while constantly gearing up for delivering the promise of amazing new product and service offerings will not be an issue going forward.

Product churn does not help increase sales and can secure customer loyalty.

Advances in technology and transportation will not lead to problems in finding work for unemployed people.

Renting resources coupled with remanufacturing is one way of reducing capital expenditures while improving sustainability.

With increasing pressure from customer choice, operations management will need to improve and maintain a service ethic.

The challenge for operations managers in avoiding failure is to achieve very prompt process implementation for new products and services, coupled with excellent customer after-sales service, while pressured for time and the need to sustain a steady state operating condition.

Describe and discuss concerns the benefits and issues of product churn.

Explain why efficiency is unnatural for humans and how Just-in-time systems could overcome this issue.

Product churn feeds conspicuous consumption through the forces of vagaries of technology and faction.