Exam 10: Using Interpersonal Influence

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Explain the four principles of power.

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A good complaint script assumes that the violation was intentional and that your partner is unwilling to correct the problem.

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If your partner does not perceive you as having power, you do not, in fact, have power.

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Why do some people respond passively when their rights/expectations have been violated? Discuss the reasons one may give for a passive response.

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Assertiveness allows you to take a stand for what you believe in while still respecting the rights and needs of other people. According to the text, what are the characteristics one can use to become more assertive in interpersonal interactions? Describe each one.

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People who rely on their friends to tell them who to vote for are making decisions through

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The reason that passive-aggressive behavior is so damaging to relationships is because

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People tend to trust direct influence from companies advertising their products rather than posts from friends featuring those products.

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How is persuasion different on social media? Provide examples.

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Good reasons

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