Exam 10: Using Interpersonal Influence

Emotional appeals rarely motivate people to change their behaviors.

What is the term for sending an aggressive message using social media?

In assertiveness, you will be more successful if you ask for a(n)________, which is what you need to feel that your rights and expectations are respected, not everything you might want.

Coercive power derives from a person's position that enables him or her to give or withhold money or other tangible goods.

Both Becky and Latoya have their ears pierced because Janie, the most popular girl in their class, has her ears pierced. This is an example of what kind of power?

Doing "facework" is not necessary when making a change request.

It is through _____ that people save time and mental energy by using mental "shortcuts."

When refusing a request, you should do all of the following except

A simple statement of a belief or opinion is a(n)

Describe the various types of interpersonal power and how they might be used. Be sure to include examples of each type.

Sometimes we comply with uncomfortable requests due to group pressure.

People will consider you as a credible source when they believe that you are

A message that tells others how to treat us respectfully and meet our expectations is a

Assertive behavior is primarily practiced in Asian cultures.

People are more likely to accept messages whose source is perceived to be credible.

What are the elements of a good complaint script? How would you complain about bad service at a restaurant using the script?

Rather than getting a second opinion, Jana followed her doctor's advice to undergo a dangerous procedure. Her decision was probably based on

When Marilyn pretends that she didn't receive Tom's text messages because she didn't want to talk to him, she is behaving

The "liking heuristic" is based on the premise that we will do what society does.

Verbal aggression is the same as argumentativeness.