Exam 10: Using Interpersonal Influence

Some scholars use the term ________ to describe media that disseminate personal communication to a large audience.

"You will clean your room today because I am your father and I say so." This statement is an example of what type of power?

Being assertive can be accomplished online following the same principles discussed for face-to-face interactions.

At times behaving passively is an appropriate response.

A famous movie star might have significant referent power.

The elaboration likelihood model developed by Richard Petty focuses on

If you try to get another person to like you, trust you, or have confidence in your ability, you are trying to use a means of persuasion known as

The "social proof heuristic" is based on the premise that we are likely to do what the experts advise.

A recent study found that traditional word of mouth was stronger than electronic word of mouth.

Reasons should be supported by

The potential you have to change the attitudes, beliefs, and behaviors of others is

How can one increase one's credibility when attempting to influence another? Provide an example for each method you discuss.

Describe a situation when a passive approach would be preferable to an assertive approach.

Terry's favorite singer is Taylor Swift. She owns all of her music and even styles her hair like Swift's. This is an example of what kind of power?

If Miho follows Joy's instructions only because Joy is the president of the club, then Joy's power over Miho is

Based on the ______ heuristic, you may decide to buy the limited edition boxed set of your favorite TV show.

_____ is the act of changing the attitudes or behaviors of others.

If Elizabeth is passive, she is

Owning feelings, avoiding confrontational language, and maintaining a firm but pleasant tone of voice are all characteristics of

Statements that answer "Why?" are