Question 1

All of the following are important factors for a mediator to keep in mind when working on a conflict except

Accepted Answer

A)  remain neutral at all times 
B)  give equal air time 
C)  focus on finding solutions, not placing blame 
D)  all are factors to keep in mind as a mediator 
A)  remain neutral at all times 
B)  give equal air time 
C)  focus on finding solutions, not placing blame 
D)  all are factors to keep in mind as a mediator

Question 2

Forgiving is not the same as forgetting, but you have to forget in order to forgive effectively.

Accepted Answer

A) True 
 B)False

Question 3

Eduardo and Manuela cannot decide what to do about their financial problems. This is an example of a policy conflict.

Accepted Answer

A) True 
 B)False

Question 4

All conflicts are negative. They damage interpersonal relationships and pull people apart.

Accepted Answer

A) True 
 B)False

Question 5

If you were asked to mediate a conflict between friends, what factors from the text would you need to consider in order to help your friends resolve the conflict?

Accepted Answer

First, I would need to consider the spec

Question 6

Cyberstalkers are limited to online interaction and do not harass in face-to-face settings.

Accepted Answer

A) True 
 B)False

Question 7

The conflict pattern that is most damaging to relationships and to self-esteem is ________, in which partners trade increasingly louder verbal abuse, including inappropriate, unrelated personal criticism, name-calling, swearing, and sarcasm.

Accepted Answer

A)  mutual hostility 
B)  cross-complaining 
C)  counterblaming 
D)  demand-withdrawal 
A)  mutual hostility 
B)  cross-complaining 
C)  counterblaming 
D)  demand-withdrawal

Question 8

In Asian cultures, conflict is viewed as dysfunctional to relationships and damaging to social face.

Accepted Answer

A) True 
 B)False

Question 9

________ occurs when an individual repeatedly uses social media to shadow or harass others.

Accepted Answer

A)  Cyberstalking 
B)  Cyberbullying 
C)  Flaming 
D)  Serial arguing 
A)  Cyberstalking 
B)  Cyberbullying 
C)  Flaming 
D)  Serial arguing

Question 10

A style of conflict management that gives some satisfaction to both parties is

Accepted Answer

A)  withdrawing 
B)  accommodating 
C)  collaborating 
D)  compromising 
A)  withdrawing 
B)  accommodating 
C)  collaborating 
D)  compromising

Question 11

Badgering is always destructive to interpersonal relationships.

Accepted Answer

A) True 
 B)False

Question 12

Explain the three guidelines for breaking patterns of destructive conflict. How might each guideline help you effectively manage conflict?

Accepted Answer

The three guidelines for breaking patter

Question 13

Explain the Lebanese term wastah described in the Diverse Voices article. Can you identify ways in which the same concept is used here in the United States?

Accepted Answer

In the Diverse Voices article, the term

Question 14

Withdrawing from a conflict can be useful at times when it allows partners time to "cool off."

Accepted Answer

A) True 
 B)False

Question 15

According to face negotiation theory, variation within cultures can result from differences in ________, or how you see yourself.

Accepted Answer

A)  self-construal 
B)  other-face orientation 
C)  self-face orientation 
D)  co-culture 
A)  self-construal 
B)  other-face orientation 
C)  self-face orientation 
D)  co-culture

Question 16

The principle of negative reciprocity says that we tend to

Accepted Answer

A)  repay negative treatment with positive treatment 
B)  repay positive treatment with negative treatment 
C)  repay negative treatment with negative treatment 
D)  give and take positive and negative treatment equally 
A)  repay negative treatment with positive treatment 
B)  repay positive treatment with negative treatment 
C)  repay negative treatment with negative treatment 
D)  give and take positive and negative treatment equally

Question 17

Resolving a conflict by advancing one's own needs with no concern for others' needs is called

Accepted Answer

A)  withdrawing 
B)  accommodating 
C)  collaborating 
D)  competing 
A)  withdrawing 
B)  accommodating 
C)  collaborating 
D)  competing

Question 18

When Douglas brings up the subject of debt, saying, "We need to discuss our plan for getting out of debt," his wife Cindy asks what he wants for dinner. When he tries to bring it up again, Cindy leaves the room. What type of conflict communication pattern are they exhibiting?

Accepted Answer

A)  mutual hostility pattern 
B)  demand-withdrawal pattern 
C)  cross-complaining pattern 
D)  counterblaming pattern 
A)  mutual hostility pattern 
B)  demand-withdrawal pattern 
C)  cross-complaining pattern 
D)  counterblaming pattern

Question 19

What is flaming, and what are some explanations for this type of behavior online? If you are the target of a flame attack, what are the recommendations in handling it appropriately?

Accepted Answer

Flaming refers to the act of posting or

Question 20

Competing seldom improves a relationship and often hurts it, at least in the short term.

Accepted Answer

A) True 
 B)False

All of the following are important factors for a mediator to keep in mind when working on a conflict except

Forgiving is not the same as forgetting, but you have to forget in order to forgive effectively.

Eduardo and Manuela cannot decide what to do about their financial problems. This is an example of a policy conflict.

All conflicts are negative. They damage interpersonal relationships and pull people apart.

If you were asked to mediate a conflict between friends, what factors from the text would you need to consider in order to help your friends resolve the conflict?

Cyberstalkers are limited to online interaction and do not harass in face-to-face settings.

The conflict pattern that is most damaging to relationships and to self-esteem is ________, in which partners trade increasingly louder verbal abuse, including inappropriate, unrelated personal criticism, name-calling, swearing, and sarcasm.

In Asian cultures, conflict is viewed as dysfunctional to relationships and damaging to social face.

________ occurs when an individual repeatedly uses social media to shadow or harass others.

A style of conflict management that gives some satisfaction to both parties is

Badgering is always destructive to interpersonal relationships.

Explain the three guidelines for breaking patterns of destructive conflict. How might each guideline help you effectively manage conflict?

Explain the Lebanese term wastah described in the Diverse Voices article. Can you identify ways in which the same concept is used here in the United States?

Withdrawing from a conflict can be useful at times when it allows partners time to "cool off."

According to face negotiation theory, variation within cultures can result from differences in ________, or how you see yourself.

The principle of negative reciprocity says that we tend to

Resolving a conflict by advancing one's own needs with no concern for others' needs is called

When Douglas brings up the subject of debt, saying, "We need to discuss our plan for getting out of debt," his wife Cindy asks what he wants for dinner. When he tries to bring it up again, Cindy leaves the room. What type of conflict communication pattern are they exhibiting?

What is flaming, and what are some explanations for this type of behavior online? If you are the target of a flame attack, what are the recommendations in handling it appropriately?

Competing seldom improves a relationship and often hurts it, at least in the short term.

An Orientation to Interpersonal Communication

Social Cognition: Understanding Others and Ourselves

Intercultural Communication

Verbal Messages

Nonverbal Messages

Communication in the Life Cycle of Relationships

Listening Effectively

Holding Effective Conversations

Supporting Others

Using Interpersonal Influence

Communicating in Intimate Relationships: Long-Term Romantic Relationships, Family, and Friends

Communicating in Workplace Relationships

Filters

Exam 11: Managing Conflict

All of the following are important factors for a mediator to keep in mind when working on a conflict except

Forgiving is not the same as forgetting, but you have to forget in order to forgive effectively.

Eduardo and Manuela cannot decide what to do about their financial problems. This is an example of a policy conflict.

All conflicts are negative. They damage interpersonal relationships and pull people apart.

If you were asked to mediate a conflict between friends, what factors from the text would you need to consider in order to help your friends resolve the conflict?

Cyberstalkers are limited to online interaction and do not harass in face-to-face settings.

The conflict pattern that is most damaging to relationships and to self-esteem is ________, in which partners trade increasingly louder verbal abuse, including inappropriate, unrelated personal criticism, name-calling, swearing, and sarcasm.

In Asian cultures, conflict is viewed as dysfunctional to relationships and damaging to social face.

________ occurs when an individual repeatedly uses social media to shadow or harass others.

A style of conflict management that gives some satisfaction to both parties is

Badgering is always destructive to interpersonal relationships.

Explain the three guidelines for breaking patterns of destructive conflict. How might each guideline help you effectively manage conflict?

Explain the Lebanese term wastah described in the Diverse Voices article. Can you identify ways in which the same concept is used here in the United States?

Withdrawing from a conflict can be useful at times when it allows partners time to "cool off."

According to face negotiation theory, variation within cultures can result from differences in ________, or how you see yourself.

The principle of negative reciprocity says that we tend to

Resolving a conflict by advancing one's own needs with no concern for others' needs is called

When Douglas brings up the subject of debt, saying, "We need to discuss our plan for getting out of debt," his wife Cindy asks what he wants for dinner. When he tries to bring it up again, Cindy leaves the room. What type of conflict communication pattern are they exhibiting?

What is flaming, and what are some explanations for this type of behavior online? If you are the target of a flame attack, what are the recommendations in handling it appropriately?

Competing seldom improves a relationship and often hurts it, at least in the short term.

An Orientation to Interpersonal Communication

Social Cognition: Understanding Others and Ourselves

Intercultural Communication

Verbal Messages

Nonverbal Messages

Communication in the Life Cycle of Relationships

Listening Effectively

Holding Effective Conversations

Supporting Others

Using Interpersonal Influence

Communicating in Intimate Relationships: Long-Term Romantic Relationships, Family, and Friends

Communicating in Workplace Relationships

Filters