Exam 11: Managing Conflict

The key to being a good mediator is to

_____ is a win/lose situation. The person with the most power at that given time wins the conflict.

A conflict that arises from disagreements about the process of communication during an argument is what kind of conflict?

In general, Asian Americans try to avoid conflict whenever possible.

Randy, an avid Titans fan, taunts, teases, and accuses Greg of "not knowing anything" because of his support of the Ravens. Such an accusation is

You and your partner cannot agree on your date night activities. You suggest that one person pick the restaurant, while the other person picks the movie. How did you work to solve the conflict?

"No name calling," "no interrupting," and "no walking out" might all be examples of

Our public self-image is known as "face."

Glen reports that the first deal was made on February 28. Nora says that the first deal was made on January 19. The conflict that ensues is

This conflict style approach is cooperative but unassertive:

As Yelena approaches Derek with a conflict, he jumps up from his chair and states that he is late for work. From this, you may assume that Derek is using the _____ conflict style.

Flaming in digital communication means communication that displays hostility through insults, profanity, and other offensive language.

If Gregory and Shannon differ in their religious beliefs and cannot decide which religion to raise their children in, they would experience a(n)

Bart becomes very angry at Maria for doubting the soundness of his plan for investment because, after all, he is an investment specialist. This situation exemplifies

The first step in initiating conflict is to

A disagreement caused by a perceptual difference between partners and easily resolved is ________.

Paula wants to enjoy spending their money now and to worry about tomorrow when it comes; Jack wants to skimp a little today to ensure that they can enjoy life tomorrow. These conflicting views are an example of

The outlook of getting partial satisfaction by letting the other person get partial satisfaction as well is called