Question 1

Getting employees to face the actual outcomes of their efforts and create a high urgency for change can be accomplished by all of the following EXCEPT:

Accepted Answer

A)  communicating information about potential crises or threats to the organization and its members 
B)  providing employees with factual data about organizational performance 
C)  engaging in frank discussion and dialogue about organizational problems, tactics, and strategy 
D)  setting quotas and high performance expectations that will force employees to work more effectively 
A)  communicating information about potential crises or threats to the organization and its members 
B)  providing employees with factual data about organizational performance 
C)  engaging in frank discussion and dialogue about organizational problems, tactics, and strategy 
D)  setting quotas and high performance expectations that will force employees to work more effectively D

Question 2

Identify and define Lewin's three-stage process of planned change.

Accepted Answer

Lewin's three-stage process of planned change is a model developed by psychologist Kurt Lewin to understand and manage organizational change. The three stages are unfreezing, changing, and refreezing.

1. Unfreezing: This stage involves preparing the organization for change by creating awareness of the need for change and breaking down the existing mindset or behavior patterns. It involves communicating the reasons for change, addressing any resistance, and creating a sense of urgency.

2. Changing: In this stage, the actual change is implemented. This may involve introducing new processes, structures, or systems, as well as modifying behaviors and attitudes. It is a period of transition and can be challenging as individuals and the organization adapt to the new ways of operating.

3. Refreezing: Once the change has been implemented, this stage involves stabilizing the new state of affairs and integrating the changes into the organization's culture. It involves reinforcing the new behaviors and ensuring that they become the new norm. This stage is important for ensuring that the changes are sustained over the long term.

Overall, Lewin's three-stage process of planned change provides a framework for understanding and managing organizational change, emphasizing the importance of preparing for change, implementing it effectively, and ensuring that it becomes ingrained in the organization's culture.

Question 3

A contributing characteristic of a Stage-Three dysfunctional organization is:

Accepted Answer

A)  lack of planning 
B)  failure to focus on primary mission 
C)  management by crises 
D)  lack of innovation 
A)  lack of planning 
B)  failure to focus on primary mission 
C)  management by crises 
D)  lack of innovation C

Question 4

A change vision will only happen after it becomes policy.

Accepted Answer

A) True 
 B)False

Question 5

Identify the steps required to implement change.

Accepted Answer

1. Identify the need for change: The fir

Question 6

Transformational leaders change efforts involve all of the following EXCEPT:

Accepted Answer

A)  effective use of information 
B)  development of standard operational strategies 
C)  analysis 
D)  problem solving 
A)  effective use of information 
B)  development of standard operational strategies 
C)  analysis 
D)  problem solving

Question 7

When an organization fails to serve the purpose for which it was created, it has become:

Accepted Answer

A)  proactive 
B)  dysfunctional 
C)  transformational 
D)  strategic 
A)  proactive 
B)  dysfunctional 
C)  transformational 
D)  strategic

Question 8

Identify and define the stages of a dysfunctional organization.

Accepted Answer

A dysfunctional organization can be iden

Question 9

_______________ is a shared system of beliefs, values, traditions, and behaviors shared by organizational members.

Accepted Answer

A)  Status quo 
B)  Satisficing 
C)  Paradigm paralysis 
D)  Organizational culture 
A)  Status quo 
B)  Satisficing 
C)  Paradigm paralysis 
D)  Organizational culture

Question 10

A properly managed change process must be able to adapt to and incorporate itself into the daily routine of the organization.

Accepted Answer

A) True 
 B)False

Question 11

Internal targets for change that involve the configuration of the organization, lines of authority, task responsibility, and communications are:

Accepted Answer

A)  tasks 
B)  culture 
C)  technology 
D)  structure 
A)  tasks 
B)  culture 
C)  technology 
D)  structure

Question 12

The first stage of the POP approach to diagnosis is assessment.

Accepted Answer

A) True 
 B)False

Question 13

In an organization with a strong culture, the organization's core values are intensley held and widely supported among its members.

Accepted Answer

A) True 
 B)False

Question 14

Change refers to any alteration that occurs in the structure, people, and practice of an organization.

Accepted Answer

A) True 
 B)False

Question 15

Continuous improvement involves all of the following EXCEPT:

Accepted Answer

A)  a commitment to organizational learning 
B)  problem identification 
C)  solution development 
D)  unplanned change 
A)  a commitment to organizational learning 
B)  problem identification 
C)  solution development 
D)  unplanned change

Question 16

Getting an organization to change by having its members recognize the need for change is known as refreezing.

Accepted Answer

A) True 
 B)False

Question 17

Identify and define the different types of organizational change.

Accepted Answer

Organizational change can take many form

Question 18

When organizational conflict results in negative performance behavior and internal crises, it has become:

Accepted Answer

A)  functional 
B)  interpersonal 
C)  dysfunctional 
D)  creative 
A)  functional 
B)  interpersonal 
C)  dysfunctional 
D)  creative

Question 19

Managers who are able to see interrelationships rather than linear cause/effect sequences possess a(n):

Accepted Answer

A)  analytical mindset 
B)  critical vision 
C)  problem-based orientation 
D)  bureaucratic outlook 
A)  analytical mindset 
B)  critical vision 
C)  problem-based orientation 
D)  bureaucratic outlook

Question 20

The tendency for a department to find a policy or practice that another department has successfully used and appropriate it is known as:

Accepted Answer

A)  strategic management 
B)  satisficing 
C)  cookie cutter management 
D)  transformation management 
A)  strategic management 
B)  satisficing 
C)  cookie cutter management 
D)  transformation management

Getting employees to face the actual outcomes of their efforts and create a high urgency for change can be accomplished by all of the following EXCEPT:

Identify and define Lewin's three-stage process of planned change.

A contributing characteristic of a Stage-Three dysfunctional organization is:

A change vision will only happen after it becomes policy.

Identify the steps required to implement change.

Transformational leaders change efforts involve all of the following EXCEPT:

When an organization fails to serve the purpose for which it was created, it has become:

Identify and define the stages of a dysfunctional organization.

_______________ is a shared system of beliefs, values, traditions, and behaviors shared by organizational members.

A properly managed change process must be able to adapt to and incorporate itself into the daily routine of the organization.

Internal targets for change that involve the configuration of the organization, lines of authority, task responsibility, and communications are:

The first stage of the POP approach to diagnosis is assessment.

In an organization with a strong culture, the organization's core values are intensley held and widely supported among its members.

Change refers to any alteration that occurs in the structure, people, and practice of an organization.

Continuous improvement involves all of the following EXCEPT:

Getting an organization to change by having its members recognize the need for change is known as refreezing.

Identify and define the different types of organizational change.

When organizational conflict results in negative performance behavior and internal crises, it has become:

Managers who are able to see interrelationships rather than linear cause/effect sequences possess a(n):

The tendency for a department to find a policy or practice that another department has successfully used and appropriate it is known as:

The Evolution of Police Leadership and Administration

Administration, Authority, and Command

Police Leadership

Setting Strategic Direction

Strategic Analysis

Strategic Planning

Strategic Operations

Human Resource Management

Measuring Police Performance

Maintaining Integrity and Professional Standards

Creating Safe Communities

Future Challenges and Concerns

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Exam 5: Managing Change and Culture

Getting employees to face the actual outcomes of their efforts and create a high urgency for change can be accomplished by all of the following EXCEPT:

Identify and define Lewin's three-stage process of planned change.

A contributing characteristic of a Stage-Three dysfunctional organization is:

A change vision will only happen after it becomes policy.

Identify the steps required to implement change.

Transformational leaders change efforts involve all of the following EXCEPT:

When an organization fails to serve the purpose for which it was created, it has become:

Identify and define the stages of a dysfunctional organization.

_______________ is a shared system of beliefs, values, traditions, and behaviors shared by organizational members.

A properly managed change process must be able to adapt to and incorporate itself into the daily routine of the organization.

Internal targets for change that involve the configuration of the organization, lines of authority, task responsibility, and communications are:

The first stage of the POP approach to diagnosis is assessment.

In an organization with a strong culture, the organization's core values are intensley held and widely supported among its members.

Change refers to any alteration that occurs in the structure, people, and practice of an organization.

Continuous improvement involves all of the following EXCEPT:

Getting an organization to change by having its members recognize the need for change is known as refreezing.

Identify and define the different types of organizational change.

When organizational conflict results in negative performance behavior and internal crises, it has become:

Managers who are able to see interrelationships rather than linear cause/effect sequences possess a(n):

The tendency for a department to find a policy or practice that another department has successfully used and appropriate it is known as:

The Evolution of Police Leadership and Administration

Administration, Authority, and Command

Police Leadership

Setting Strategic Direction

Strategic Analysis

Strategic Planning

Strategic Operations

Human Resource Management

Measuring Police Performance

Maintaining Integrity and Professional Standards

Creating Safe Communities

Future Challenges and Concerns

Filters