Exam 7: Global Workforce Training and Development

There is strong evidence that various forms of training for expatriates can serve as a valuable investment leading to effective performance in international assignments.

The field of training and development, also known as Human Resource Development (HRD), involves all of the purposeful activities directed at learning that contribute to desired change in individual, group, and organizational behavior.

Various studies have identified __________ as a primary if not the most important standard that customers use in evaluating the quality of a product or service:

Other than during conditions of a severe economic downturn such as with a global economic crisis, training activities and efforts represent a valuable investment for an organization.

Training plays a central role in the effective implementation of organizational strategy, and merits thoughtful planning and investment of company resources.

Various studies have identified "timeliness" and "friendliness" as the two most important standards that customers use in assessing quality customer service.

Activities of HRD focus on immediate learning goals such as workforce mastering of a new technology that is being disseminated throughout a MNC, whereas long-range learning goals, such as developing a larger, stable supply of global leaders throughout the MNC is reserved for the area of Strategic Management and HR Planning..

Typically __________ knowledge is not consciously reflected upon, but simply drawn on as work tasks demand.

Employees' deep identification with the image or identity of their employing organization has been shown to enhance commitment to the organization, job satisfaction and motivation, and organization-related citizenship behavior.

The most powerful way to develop multiple and deep global competencies