Exam 7: Global Workforce Training and Development

The psychomotor domain often relates to the acquisition of new physical skills, such as typing, correct enunciation of previously unfamiliar and difficult vocal sounds in a new foreign language, or becoming accustomed to driving on the opposite side of the road.

The attitudinal domain deals with emotions, feelings, values, beliefs, expectations-all often combined into the general category of motivation.

Why should HCNs be included in the overall MNC training agenda? Discuss different forms of training that could be beneficially provided for them at various employment levels. In turn, what are clear benefits of these different forms of HCN training for foreign operations and MNCs as a whole?

The __________ often relates to the acquisition of new physical skills, such as typing, correct enunciation of previously unfamiliar and difficult vocal sounds in a new foreign language, or becoming accustomed to driving on the opposite side of the road.

Describe four key international business competencies for professionals in achieving success in the global marketplace. Describe four different major approaches that organizations are using for developing these competencies among their managers and business professionals.

The __________ deals with emotions, feelings, values, beliefs, attitudes, expectations-all often combined into the general category of motivation.

Americans who conduct training in Western Europe and Asia often experience a hesitance on the part of participants to assert personal control and become actively involved, most likely due to the fairly interactive learning and egalitarian instructor roles with which they are familiar and have grown accustomed.

To ensure that training is used effectively and has the desired impact on employee and organizational performance, training and development efforts should be guided by a __________ approach.

A major strategy for competitive success is satisfying customer needs at lower costs than other firms are able to achieve-thus allowing the use of cost savings to develop new lines of business or service for better satisfying customers, as well as for reducing costs for the customer for products or services.

What is considered the working understanding of effective principles and practices of functional disciplines as well as broader strategic management knowledge for conducting business in international settings, often involving both external business environment savvy and internal MNC organizational savvy?

Describe four different special areas of training that are important in preparing women expatriates for successful international assignments.

An appreciation and interest in other cultures as well as sensitivity to and flexibility in dealing with cross-cultural differences in various settings, including working in and managing multicultural teams in international business is known as:

Why is needs assessment, the first phase of a systems approach to training and development, so essential for guiding effective organizational training activities? What are important sources of input for preparing training for international applications?

Under the __________ level of needs assessment the nature of the particular performance to be mastered is carefully examined and the training content for supplying new knowledge or skills to enable this desired performance is considered.

This first phase of training needs assessment is extremely important for determining what particular employee skills are lacking.

To ensure that training is used effectively and has the desired impact on employee and organizational performance, training and development efforts should be guided by a systems approach.

Also referred to as cultural distance, the degree to which the values, norms, and attitudes of the foreign culture match the expatriate's home culture is known as:

The degree to which the work in the new foreign assignment is similar to past work in which the expatriate has been engaged is called:

Although training might be considered by some organizations as a wasted expense of time and resources and something to be minimized or outsourced where possible, many MNCs are investing heavily in training due to their appreciation for its clear impact on gaining competitive advantage in the international arena.

Several MNCs such as Nokia, GE, and IKEA actively work through formal training and informal learning modes of travel and international work assignments to develop this common identity, esprit de corps, or __________ that provides a powerful intrinsic form of alignment for the MNC.