Exam 6: Other Operating Systems and Technologies

A sales rep needs a memory upgrade for their laptop. You locate the correct SODIMM module type and are about to install the memory. What are typical installation processes to follow when replacing or adding SODIMM modules in a laptop?

David is troubleshooting a problem with hacking attempts to his network. Which of the following TCP/IP troubleshooting utilities will allow him to view the open TCP/IP connections on a machine?

Jonathan has added some more components to his computer and wants to replace the power supply. Which of the following should he check for to replace the power supply effectively? a. Color sequence on the motherboard power supply connector.b. Type and number of supply connections. c. Support for international power supply voltages above 241 V.d. Total wattage of power supply.

You need a command line with the ability to resolve an IP address to a hostname or resolve a hostname from an IP address. Which command should you use?

You have installed a new photo editing application on all Windows XP Professional computers in the graphics department. After the installation, performance on all computers is significantly slowed. In an attempt to resolve the problem, you uninstall the photo editing application and restart the computers. However, performance is still not improved. You want to ensure that you preserve all data and computer settings while returning the computers to previously working condition as quickly as possible. What should you do?

A District Manager needs to connect his laptop to a cellular phone network for surfing and e-mail. What does he need on his computer?

Which of the following tools could you use to view the data logs on a computer?

A Windows XP computer unexpectedly and repeatedly restarts after Shut Down. You want to gather as much information as possible on the event so you can diagnose the error. Of the following, what actions can you implement? (choose all that apply)

You are working as a Support Technician in your organization. You want to assist a user who is complaining about an operating system issue. You would need to view and work on her desktop to be able to resolve the issue. Which of these Windows XP utilities should you use?

You are trying to get familiar with the directory structure on a Windows 7 Professional computer and attempting to locate important files and directories. Of the following, which are the correct locations for the referenced directories?

You are a Technical Support Representative for a computer sales company. A customer calls you one morning and tells you that he has forgotten his Windows XP logon password. What can he do to login to the system now?

When working on a Windows XP computer you use the XCOPY command line utility. What is the benefit of XCOPY?

An employee's Windows XP system refuses to boot, and as a last resort, you need to use the Automated System Recovery. How will you access this option?

While installing a SATA drive, you attach one end of the drive interface cable to the drive. You are about to attach the other end to the motherboard and realize the motherboard must have what other type of connection (connector, adaptor, or unit)? Choose two.

A small office needs all of the computers to print to one printer. The manager asks if the printer can be a local and a network printer at the same time. Is this possible?

Which Windows security feature limits the installation of application software to standard user privileges until an administrator increases the permission level?

When using an ink jet printer, a user reports that colors seem to be missing intermittently. Which of the following is MOST likely the cause?

Jack is under the gun for configuring his company's e-mail. He has already set up a mail server. Which of the following protocols must be enabled on a server for the clients to be able to download an e-mail message and read it?

A customer's Window XP Home computer has crashed, and he is calling to ask about the Windows ASR recovery feature. The customer wants to know how to locate and run the program. What can the customer do?

A user complains that her computer pops up a display window stating that the virtual memory is low. Which of these measures can be taken to ensure that the error message stops popping up?